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Veteran Chevrolet

Mathis, TX

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93 Reviews

102 S Front St

Mathis, TX

78368

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Showing 93 reviews

January 28, 2017

Professionalism My overall experience was professional & courteous. The salesman we had, John Callison was very knowledgeable & helpful. He helped me find the Camaro More

by Travis L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Callison, Richard Barkley
January 03, 2017

Professionalism My experience was professional, courteous and comfortable. I would recommend Always Chevrolet to my friends, family and co- workers. This was my secon More

by Donny Dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Callison
December 30, 2016

Helpful Without Being Overbearing, Overall Great Experience. The salesman we had, John Callison was knowledgeable and very helpful when we had questions. I really liked that he knew when we needed some space for More

by George O.G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Callison, Rick Mumme
December 21, 2016

Great hometown experience Was met at the door ofDealership by John Callison a sales man! We went into his office and he asked several questions about what I wanted and why I wa More

by Chace/Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen, John Callison, Richard Barkley
December 17, 2016

WILL ALLWAYS REGRET DOING BUSINESS HERE! Buyer beware...smooth talking manipulator. Double and triple check everything. Slow to return calls and follow through on promises. Seriously overc More

by REGRET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Callison
Dec 17, 2016 -

Veteran Chevrolet responded

Dear Customer, We always regret to hear when a customer is not satisfied. Being that it is not normal for John to receive such a review, this review is taken more seriously than any positive review he has ever received over the years or how well he has done since part of the Allways Chevrolet Store. We strive to ensure that every customer is completely satisfied and if there is anything we can do to help you within reason we will try to accommodate. As for the added equipment, was it added on at the time of purchase? If so was the cost reflected in the paperwork? Most added equipment does cost more through a dealer due to several reasons such has but not limited to. Cost of equipment, personnel time to drop off and pick up vehicle, fuel which we always replace during such trips, cost of cleaning the vehicle and most of all the potential for warranty issues due to install. All of this is very expensive to the store as that we are not a volume dealer and do not have the luxury of a huge staff or location near installers to add equipment. We do have to allow for this and more. General Motors does have a warranty however when we alter a vehicle it does not void warranty however it does put the burden on us not General Motors should the install cause damage to the vehicle. As for the speed of return calls this will be addressed and we will stress the need for prompt action with John to ensure he is responding promptly for each and every customer. As for promises he may or may not have made that is between you and John. The contract is your promise from the dealership if we did not provide anything that is listed in the contract please let us know and we will make good on anything that is listed. I do know that John personally pays for items such as oil changes, aftermarket floor mats, car washes ect. for virtually all of his customers new and used even when we as the dealership cannot. We again regret that you are so dissatisfied as I know John will be. He does pride himself on customer service as do we. I know if he let you down in some way he will strive to make it up in some way. He will want to do what he can to make you feel better than not satisfied at all. Again you have our sincerest apology for falling short of your expectations. Have a Merry Christmas and our best wishes to you and yours. .

December 06, 2016

Very Satisfied! Gilbert was very helpful in getting us into a newer vehicle. He made the transition very comfortable. I would recommend him to everyone. Go and tell More

by munson77414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Martinez, Joe Barry
November 24, 2016

Very nice John assisted us in every way possible. We have purchased numerous vehicles and John was by far the best. We did not have a long wait, which is very More

by Monte Jennings
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Callison
November 13, 2016

They believed in ME!! I was so distraught when my car broke down and it was going to cost me over $3000 to fix! It wasn't going to be worth paying that much to fix my car. More

by Awesome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan , John Callison
October 20, 2016

Awesome Mr John Calliston and Ryan Ortiz ha ve gone out of thier way to help us. When we have questions they are there to answer them. I would recommend this More

by Leticia Paiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Callison, Rick Mumme, Ryan Ortiz
October 15, 2016

Friendly and Helpful The team helped put me in a new vehicle meeting all the specifications I was asking for at a price I could afford on both monthly and total costs! More

by Alejandro, Emmanuel80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Mumme, Ryan Ortiz
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