Versatile Collection

Pregnant mom taken advantage of This is a long read but it is accurate and important before you shop at this place. Especially if you dont know everything about cars. The buying proc This is a long read but it is accurate and important before you shop at this place. Especially if you dont know everything about cars. The buying process was smooth and simple it's the what came next that gets 1 star.Me and my family went looking for a mini van Monday. This place was supposed to been a trust worthy one to deal with so we went there. The van we came to look at the motor was messed up in the window it wouldnt go down or up and the vehicle made a noise when we test drove it. I didnt wanna risk getting it and it messing up on me so we asked to look at another van they had. It seemed like a great one it was a bit out of my price range but we went ahead with it. We looked and test drove but at this point it was getting late and my two kids were hungry and ready to go. We got it headed to eat then drove home. On the way home we heard this loud pop and a funny noise. We pulled over at the next exit we came to and discovered a plastic piece under the bumper fell off and was dragging the road. Went to the closest walmart and bought some zip ties and my dad rigged it. We still had 3 hours till we were home we had come from a different state. The problem with the under part of the bumper is that the screws apparently fell out while we were driving or it was missing some and the rest came out. Get to my parents to get my kids out of my moms car and put in the van and one of the doors messed up! It won't open but a little and closed right back. This van is a 2015 Toyota sienna with 42000 some odd miles. So of course I start freaking out I am 21 weeks pregnant with two kids and my new to me van has stuff wrong with it. I made a appointment the next day at the closest Toyota dealer and paid 55 dollars for them to tell me that the the cable is broke, the hinge is warped, and that the motor might be messed up they wont know till they fix the rest. Its gonna be anywhere from 500 to 1000 dollars to fix between labor and parts. So of course I call doc the man we bought it from and he tells me I will have to talk to manager. So after yesterday and today finally talk to him and he said there is nothing they can do for me they only made 300 dollars off the vehicle. Talked to doc and he said he was a sorry they only made 700 off the vehicle and there wasn't anything to be done. I understand once you drive a car off the lot it is yours but I have ran into things before with used vehicles and the other lots have always made it right. I feel like we got taken advantage and I understand people in general only look out for themselves but I have two kids and am 21 weeks pregnant. We live paycheck to paycheck and work hard to make ends meet. I really didnt wanna blast anyone or any company but if your word is not good and your vehicles are not reliable then other people should know so they do make the mistake I did. More

Amazing Experience We drove 6 1/2 hours to purchase our vehicle. Other dealerships we contacted about a vehicle did not appear to help or speak at length over the phone, We drove 6 1/2 hours to purchase our vehicle. Other dealerships we contacted about a vehicle did not appear to help or speak at length over the phone, but "Doc" Karatela was so professional and personable. It was obvious he took us serious and worked just as hard to help us. We appreciated the professionalism and honesty throughout our experience. Once we got to the dealership, Doc and Walter Pogue continued to be just as professional and made us feel so welcome. They have continued to check on us after our purchase. Just an awesome experience I would recommend them before even our local dealerships. More

Doc made our buying experience pleasant. Nice selection of cars. We brought a 2015 Lexus ES 350. Beautiful car and performs like a new at half the price. Our salesman Doc was both pleasant Nice selection of cars. We brought a 2015 Lexus ES 350. Beautiful car and performs like a new at half the price. Our salesman Doc was both pleasant and knowledgeable. The total experience was done promptly and professionally. Doc filled the car with gas and Versatile had the oil, filter changed at the local Lexus dealer. More

Great Experience Doc was very helpful during the test drive and purchase process. I will likely return to buy again. Location is convenient and inventory is very good Doc was very helpful during the test drive and purchase process. I will likely return to buy again. Location is convenient and inventory is very good. More

Great experience with a customer service driven team The level of customer service, knowledge and professionalism Doc demonstrated throughout the process made my experience enjoyable and painless. This w The level of customer service, knowledge and professionalism Doc demonstrated throughout the process made my experience enjoyable and painless. This was the first dealership I’ve been to that truly understands and respects the customer’s opinions without trying to upsell you or harrass you with sales pitches. I walked out the door completely satisfied without second guessing my decision. I would recommend this dealership to those who want great service and high quality cars for an extremely reasonable price. More

Couldn’t be happier Doc and the team at Versatile Collection were extremely helpful and professional. I was flying in from out of state to purchase my vehicle and they we Doc and the team at Versatile Collection were extremely helpful and professional. I was flying in from out of state to purchase my vehicle and they were kind enough to remain open over 2 hours after normal closing to accommodate my schedule. Car was immaculate and priced very competitively. Great experience! More

Worth the trip! The dealership was very accommodating and had beautiful vehicles on the premises. Doc, my salesman, was very patient with my questions. He was knowled The dealership was very accommodating and had beautiful vehicles on the premises. Doc, my salesman, was very patient with my questions. He was knowledgeable and personable but not overbearing or hovering. My whole experience was excellent and I will definitely recommend this dealership to family and friends. More

Best experience buying a car from a dealer Doc and the team made buying a used car a pleasant and worry free experience - really pleased with the car and would go back again to buy another car Doc and the team made buying a used car a pleasant and worry free experience - really pleased with the car and would go back again to buy another car in the future. More

Great Experience I must say that purchasing my car from Versatile Collections was the best car buying experience I’ve experienced thus far. Doc, my salesman, was very I must say that purchasing my car from Versatile Collections was the best car buying experience I’ve experienced thus far. Doc, my salesman, was very nice & friendly. He made sure I was satisfied with the purchase I was making & made sure all my questions & concerns were addressed. I drove 3hrs. from SC to make my car purchase & it was well worth the drive. I highly recommend going to Versatile Collections if you’re looking to purchase a vehicle. You won’t be disappointed! More

No pressure and easy purchase I purchased a vehicle at this dealership & the test drive, purchase, and follow up was one of the most straightforward processes I've under-gone from I purchased a vehicle at this dealership & the test drive, purchase, and follow up was one of the most straightforward processes I've under-gone from a dealership. I would definitely recommend this dealership and Doc was my salesman. I live in Jefferson Georgia and work in Alpharetta so I have reviewed tons of dealerships and the prices and customer service far outranked the competition More