Vernon Chevrolet

worst dealership ever encountered. Will not honor the warranty, refuses to buy back truck. DID NOT REVEAL the truck was in an acciedent prior to selling to us, Do not go here, ever, The sales person, who warranty, refuses to buy back truck. DID NOT REVEAL the truck was in an acciedent prior to selling to us, Do not go here, ever, The sales person, who lied about the service records has now been promoted, the honest former xxx manager and manager have both quit since this has happened. More

We are now on our 9th (yes you read that right) loaner vehicle and discovered that our truck had an accident on a carfax not provided to us, Our truck brakes heat up to 220 degrees which was measured by vehicle and discovered that our truck had an accident on a carfax not provided to us, Our truck brakes heat up to 220 degrees which was measured by another certified dealer. Buyers please be aware that Carter has changed and two people helping us have quit. Stay tuned as our last request was to simply buy back our truck and replace it. Manager Paul Vargas refused to do so and we are pursuing legal action. We have also reached out to Jen Couture CEO with no result as of yet. More

THE WORST incompentant liars I ever met. my 2016 truck has had 7 brake jobs in 60 days and still is not fixed, thay have had the truck longer than i have, Dist manager screaming at me on the phone tellin has had 7 brake jobs in 60 days and still is not fixed, thay have had the truck longer than i have, Dist manager screaming at me on the phone telling me I can t speak. SCREAMING. absolutely a disgraceful operation. Forced us to take back an unrepaired truck with faulty brakes, threatened us with pure hostility as if we did something wrong More

All around excellent. Everyone was polite and helpful from the front desk to the salesman and the financial Dept, Miguel went above and boyond, that guy knows what he's doing. I will be coming back next from the front desk to the salesman and the financial Dept, Miguel went above and boyond, that guy knows what he's doing. I will be coming back next time around. More

Very good experience Bought a car there and the experience was excellent salesman is very good walked though the whole process. Wil go back and recommend my friends to go Bought a car there and the experience was excellent salesman is very good walked though the whole process. Wil go back and recommend my friends to go there also. Thank you Larry. More

Amazing Service Bought a vehicle back in February and have nothing but great things to say. Had amazing customer service during the entire process from Miguel and Bre Bought a vehicle back in February and have nothing but great things to say. Had amazing customer service during the entire process from Miguel and Brenda and would highly recommend to anyone looking to buy a new car. From trade in to driving off with my new car, everything was smooth and without issue. Thanks again to the entire team over there! More

Very happy with their sales and service Just bought our 3rd electric car from Miguel at Carter Chevy and we couldn't be happier. They took our old leased car and worked with us to purchase t Just bought our 3rd electric car from Miguel at Carter Chevy and we couldn't be happier. They took our old leased car and worked with us to purchase the new one. More

Going Downhill Started to come here after I realized that Scranton Motors was unable to properly service my vehicle. Start out OK. Over time, however, they began mis Started to come here after I realized that Scranton Motors was unable to properly service my vehicle. Start out OK. Over time, however, they began misdiagnosing and missing issues. Last straw: One of their repairs failed. I returned to have them look at it and they were unable to diagnose the issue (at this time, I didn't know it was the previously repaired item). 5 months later, they finally figured out it was the item they previously repaired. In addition to not providing any warranty on this repair, THEY BLAMED ME (!) for the problem. The original repair should not have failed so quickly, but given that it did, they should have diagnosed and corrected it earlier. I won't be back. Still better than Scranton motors though! More