Vernon Auto Group - Service Center

On Christmas Day 2011 my wife and I were traveling from Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no busine Amarillo back to Dallas. The alternator on my Ford F250 went out about twenty miles outside of Vernon, Tx. Being Christmas day there were no business' open to provide any repairs at the time. I called a towing company who towed us into Vernon. The driver of the tow truck highly recommended Vernon Auto Group as a reputable company to handle the repairs. We dropped my truck there, got a hotel for the night and waited until morning. I called Vernon Auto Group the next morning as they opened. My call was returned in minutes by Jamie in the service department. I told Jamie about our situation and that we had been stuck away from home on Christmas and were hoping to get back on the road ASAP. Jamie called me back in two hours and informed me that they had diagnosed the problem as the alternator, replaced the alternator, test drove my truck, and that I was ready to go. Since our hotel was a few miles away from the dealership, Jamie offered to send one of his employees to come pick me up and bring me to the dealership. We certainly did not enjoy being broke down and staying away from home on Christmas. The service and professionalism provided to us by all those at Vernon Auto Group made the experience much easier. This experience also reaffirmed my choice in Ford vehicles. My F250 has 214,000 miles and has never needed a major repair, for which I'm very thankful. I would highly recommend Vernon Auto Group based on my service experience. I will also consider making the drive back to Vernon when it's time to buy my next Ford truck. Thanks, Scott Smith Plano, Tx. More