Vern Eide Chevrolet Buick GMC

While travelling from Ohio, our 2010 Buick Enclave flashed a 'code' (Service Engine light illuminated). I was certain that the issue was fuel-related, and not a big problem, but I stopped at Vern Eide flashed a 'code' (Service Engine light illuminated). I was certain that the issue was fuel-related, and not a big problem, but I stopped at Vern Eide Buick in Mitchell, SD to make certain (we were about 1100 miles into a 3000 mile journey). Tyler Appel was attending the Service Desk, understood our problem (travelling), and got us scheduled for a checkup 45 minutes later!! When I came back, the Service Manager, Tom Hillman, took my particulars and had us take a chair. NOTE: I have owned GM vehicles almost exclusively for 61 years (Buick, Chevrolet, Corvette, Opel, Pontiac, GMC) and I have never been to a customer waiting area the like of which my wife and I enjoyed at Vern Eide: TV (large flat screen), fresh popcorn, upholstered lounge chairs (ala a living room), slushies, cookies, coffee, pop, and more! Some twenty minutes later Mr. Hillman informed us that the O2 sensor was bad, it was in-stock, it would be installed in a short time (which it was), and the Enclave was under a Certified Warranty and that the entire service would be at no cost to us. All told, in less than two hours after walking into the Vern Eide dealership Service Department we were back on the road. I got the impression from both Tyler and Tom's demeanor, that this level of quality customer care is routine with them, not the exception. . I will be retelling this story often; I only regret that I live over 1000 miles from this extraordinary dealership. More

Ryan is a very friendly and personable dealer. I sincerely believe that he worked as hard as he could to give us the best price for our new vehicle. I would not hesitate to recommend Vern Eide to an sincerely believe that he worked as hard as he could to give us the best price for our new vehicle. I would not hesitate to recommend Vern Eide to any of my friends or family looking to purchase a new vehicle. More

We knew what vehicle we liked and wanted to get. Tonya stayed later on in the evening and worked around our work schedules so that we could test drive and buy a new 2013 Terrain. Great service and friendl stayed later on in the evening and worked around our work schedules so that we could test drive and buy a new 2013 Terrain. Great service and friendly people. Tonya answered our questions and showed us all the features of our new vehicle. Would highly recommend. More

Very friendly, accommodating, and helpful in all categories. I was greeted with friendly attitude and a smile. It is great to be recognized on subsequent visits. categories. I was greeted with friendly attitude and a smile. It is great to be recognized on subsequent visits. More

a great group of people here,travelled from rapid city sd to do the deal and it was great,thanks to everyone involved at dealership,they had cookies and pop to enjoy while paperwork was getting processed,wou to do the deal and it was great,thanks to everyone involved at dealership,they had cookies and pop to enjoy while paperwork was getting processed,would highly recommend this dealership,thanks todd arthur More

This dealership and it's employees deserve 10 stars, but that wasn't an option on this survey. We drive 100 miles to have our vehicle serviced at Vern Eide, exceptional service is hard to find and that but that wasn't an option on this survey. We drive 100 miles to have our vehicle serviced at Vern Eide, exceptional service is hard to find and that is what we have received each and every time. We have recommended Vern Eide to anyone that owns a GMC and needs service. More

I had been looking for the right pickup for over 3 months. I was told to check out the Vern Eide dealership by a friend, who suggested to talk to Wayne Konz. Wayne was patient, made us feel very com months. I was told to check out the Vern Eide dealership by a friend, who suggested to talk to Wayne Konz. Wayne was patient, made us feel very comfortable, and did not rush us to make a decision. He listen intently to our concerns and answered all of our questions. Wayne is definitely not your typical "used car salesman". He is knowledgeable, honest, and made us believe we were the most important part of his day. Thank you for a great experience. More

I trust Wayne Konz, which is why I have him involved in all of my purchases and service requests. He has earned it by straight dealing and a long history of honesty. He sells cars to my family and friends all of my purchases and service requests. He has earned it by straight dealing and a long history of honesty. He sells cars to my family and friends, as I have recommended him at every opportunity. And if there is an issue, he makes things right, and quickly. I was not 100% happy with my vehicle right after I drove it off the lot (it was in need of a detailing I discovered upon closer inspection) and he stepped up without question, took my new car, had it sent back to the shop, and gave me a loaner for the day while my car was prepared. Good service! More

I have the most pleasant experience here. They have work so hard and bent over backwards to get me the vehicle of my choice and at a great price. Thank you guys for all the hard work so hard and bent over backwards to get me the vehicle of my choice and at a great price. Thank you guys for all the hard work More

Excellent buying experience. Wayne takes the time to find a good selection of vehicles with the specs we want and explains the new features well. a good selection of vehicles with the specs we want and explains the new features well. More