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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,602 Reviews
Call Service Center (844) 517-0823

2,602 Reviews of Vera Cadillac - Service Center

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October 19, 2024

It is amazing the service that Vera Cadillac provides for the customers. My car was picked up at my job for service and brought back to me within hours. This is such a convenient service that Vera provides f More

by CSUAREZ331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Rasmijn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 18, 2024

Misdiagnosed brakes which led to major issue, no service record report - will not go back again More

by PALCALTAHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Report | Print
Oct 21, 2024 -

Vera Cadillac responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gustavo Rodriguez Service Director

Oct 21, 2024 -

PALCALTAHOE responded

Absolutely, as I would look forward to helping you meet your high standards so that other customers do not have the same bad experience which could have led to tragic circumstances. Situation as follows - My brakes were making a screeching sound and I was told by an independent mechanic that I needed new brakes. I brought my vehicle to Vera Cadillac for a service and brake check. I was charged for the service and some extras(?), but was told the brakes were fine. I asked for a service report booklet and was told it was not available as the system was down, which was a problem as i like to keep all my records on file. I was shown the report on a screen by the service rep that everything was fine and all check boxes green, and that the screeching noise was no problem as they could not hear it. I drove to Naples a day later and got a flat (unrelated to service), took it in to Tire Kingdom to repair the tire and when they took it off they showed me I was in bad need of brakes asthey were well below 10% and not safe to drive with my family back from Naples, as they could fail and damage the calipers. I took it into to another mechanic and had them replaced just in time as they were completely "shot". I now have no screeching and car is braking properly, both independent technicians cannot believe how anyone could have missed something so obvious to the naked eye. So between this, the no service records, not even a simple replacement of a windshield wiper, it is hard to trust Vera Cadillac ever again - hope this helps, feel free to call me.

October 18, 2024

Great communication with the whole process, shuttle service and car wash. Very happy with my service More

by LAMCCLEARY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Abel in service
Report | Print
Oct 20, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 16, 2024

Great experience with a recall appointment was greeted right away by Mikell explained the repair and asked if I needed anything else and would have the truck washed before pick up. Called me as soon as it More

by Williamallgair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell
Report | Print
Oct 17, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

October 15, 2024

Excellent services for giovanis very efficiency I m very satisfied for the services person . Gracias More

by daileng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Oct 16, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Giovanni and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

October 14, 2024

Kamel, great person helped me find the best type of payment for the purchase of my new car More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamel Bicelis Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Vera Cadillac responded

Brian, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Kamel can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

October 13, 2024

Great place to get your next vehicle. Awesome service and a beautiful showroom. Salespeople are very friendly. More

by fareeza21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Collazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review! We are so glad that Eddie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

October 11, 2024

Just received my new Cadillac Lyriq from them. Very friendly sales team and no pressure. Very refreshing.. Will definitely use this dealership again in the future for my vehicle needs. First time More

by diosanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Congratulations on your new Cadillac Lyriq! Experience The Vera Difference Gustavo Rodriguez Service Director

October 10, 2024

The staff was very friendly and professional and the dealership is clean and the staff is very helpful and you are able to get coffee and purchase snacks More

by shandras65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Report | Print
Oct 10, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Conrad and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

October 10, 2024

Everyone there is so nice and very professional the dealership is very clean and offers you coffee and drinks and snacks and they made sure me and my niece was comfortable More

by shandras65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad in the service dept was a great help he made sure I had a curtesy vehicle to go to work
Report | Print
Oct 12, 2024 -

Vera Cadillac responded

Shandras, Thank you for choosing Vera Cadillac. Your service feedback and rating mean a lot to us. We're glad Conrad was able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

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