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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,602 Reviews

2,602 Reviews of Vera Cadillac - Service Center

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October 25, 2024

“Thank you again for taking my call and providing an exemplary level of customer service I expect from a luxury brand such as that of Cadillac, particularly their XT6 Sport models.” More

by msbichle
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Barbe, Johnathan Garcia, Erika Corrales
Oct 27, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

October 24, 2024

Transparency, Honesty and Professionalism. Configured a deal online and when I got there it as exactly as expected. No games. No Bait & Switch. More

by RalphCheckmate
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Vera Cadillac responded

Ralph, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 24, 2024

Anwar is my service writer every time I need my Truck serviced, and he is always professional and helpful when addressing my needs and concerns. Anwar will keep my advise of any issues that may come up More

by charleslove15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anwar Johnson
Oct 25, 2024 -

Vera Cadillac responded

Charles, Thank you! Anwar and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

October 23, 2024

Perfect service by David. That’s the kind of person that makes want to service my car and keep buying cars from Vera More

by Nathan.janoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David at Service department
Oct 24, 2024 -

Vera Cadillac responded

Nathan, Thanks for sharing your thoughts about your experience with Vera Cadillac. David and our service team appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

October 23, 2024

They picked up my truck ahead of schedule and returned it ahead of schedule. They exceeded my expectations. More

by rlasarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Oct 24, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

October 23, 2024

It is difficult to get initially through to service dept they don’t call back, luckily I had the number of my last service agent and I called him and he was responsive. The road service phone rang for 13 mi More

by OLGA-LEVINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael in service dept always called back promptly
Oct 24, 2024 -

Vera Cadillac responded

Olga, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Leo Pena Service Manager

October 20, 2024

We only use this dealership even though we live far from them. Service department is wonderful, professional and great communication. More

by MOEPHYUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from the service dept.
Oct 21, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

October 20, 2024

Outstanding Service and excellent and honest business I will recomend Vera Cadillac to my friends More

by L_blanco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2024

Vera to the rescue once again. Professional, Friendly, Knowledgeable are just some of the words used to decide. I have been going to Break for awhile and once again VERA to the re More

by blackcherry.30522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
Oct 20, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Conrad, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

October 19, 2024

Service was great. Michael Crato was wonderful to work with. I was very pleasef with everything. More

by mrsz4kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crato
Oct 20, 2024 -

Vera Cadillac responded

Hi Michael: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

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