Vera Cadillac - Service Center

My experience at Vera has been a very positive one since I purchased my Saturn in 2008. I've taken my vehicle to Vera for all my service needs including oil changes, tire rotation and the like. I've appre I purchased my Saturn in 2008. I've taken my vehicle to Vera for all my service needs including oil changes, tire rotation and the like. I've appreciated Gustavo's attention to detail and courteous manner over the years and the positive attitude exhibited by all employees. The dealership makes the service experience pleasant by providing coffee and a lounge area for customers to wait while vehicles are being serviced. Gus has always effectively communicated costs involved, options, length of service time and or car rental for overnight service needs. After every visit, Gus or the valet ask me if I'd like a complimentary wash which certainly demonstrates that Vera goes the extra mile to satisfy their customers. My only wish is, that the dealership were closer to my home but that can't be helped because I live across county lines. If I upgraded to a Cadillac, I'd certainly purchase it at Vera. More

The incredible customer service alone is worth it. They're honest and upfront and truly have the customer's best interest at heart. I will never go anywhere else again! They're honest and upfront and truly have the customer's best interest at heart. I will never go anywhere else again! More

Every time I bring my car for service everyone is very professional, helpful and nice! I would most definitely recommend this dealership to my friends! professional, helpful and nice! I would most definitely recommend this dealership to my friends! More

I found the staff to be very attentive and pleasant. The quality of work and wait time was to my satisfaction. I will definitely continue to have my vehicle services at this location. quality of work and wait time was to my satisfaction. I will definitely continue to have my vehicle services at this location. More

Very nice Service Advisor, I followed him from Maroone. However the mechanics who worked on my vehicle overlooked critical safety issues. Two days after service I had to purchase 2 new tires from Goodyear, However the mechanics who worked on my vehicle overlooked critical safety issues. Two days after service I had to purchase 2 new tires from Goodyear, as the tires were not street worthy, had 5 nails that were not identified, and less than 2 quarts of oil. For a road trip to South Carolina from Florida with an elderly handicapped adult and child in this vehicle that only 2 days before was 'serviced', we are so fortunate that we did not have a blow-out on the road! Will go back to Maroone in the future with my business. I have no confidence with the Service department at this dealership. More

Was happy with the service until I had a major problem with my 2011 Cadillac CTS-V Coupe. The rear differential over-heated (not VERA's fault) but they way they handled it and treated me was horrible. Aft with my 2011 Cadillac CTS-V Coupe. The rear differential over-heated (not VERA's fault) but they way they handled it and treated me was horrible. After waiting THREE WEEKS with no car, the service manager Daryl offered to make my car payment that month. Knowing it was too good to be true, I recorded the phone call and a month later when I called to find out why I hadn't received a check he replied back with "what check?" - I gave him a few chances to right his wrongs and apologize for lying and move on with the repair (they actually replaced the differential and when I got back on the road the same day it went out again... did they even actually replace it?) but instead he went to corporate before I did and lied again, telling them I "threatened his life" and accusing ME of lying about the car payment he offered. Sure enough, when I played the recorded phone call to GM Corporate they righted HIS wrongs and replaced my vehicle and treated me the way a customer who just bought a $75,000 car should be treated. Be careful when dealing with this dealership!!! I bought my second CTS-V Coupe from Ed-Morse Bayview on Sunrise and US1 and they have treated me like royalty; the way a customer should be treated!!! More

good people to work with,well trained in there jobs good people to work with,well trained in there jobs Quality workman ship the writers know about the cars they are servicing Sales person was v good people to work with,well trained in there jobs Quality workman ship the writers know about the cars they are servicing Sales person was very good explained all More