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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,608 Reviews

2,608 Reviews of Vera Cadillac - Service Center

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August 20, 2024

It takes two weeks to reach a tech. When I came to service last time for a seat belt install I waited their two hours and then they told me the part was damaged. I went to another Cadil More

by Caneb6969
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin service advisor
Aug 20, 2024 -

Vera Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

August 20, 2024

Chris Alejo is always very helpful and attentive. There we no loaners available but worked to get us a rental and ensure we were happy. More

by Lina Lorenzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Alejo
Aug 20, 2024 -

Vera Cadillac responded

Lina, It's great to hear that Chris was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

August 20, 2024

From appointment to check-in, Excellent and professional service. Keep up the excellent work and always with a smile 😃 More

by AGOSTO1370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
Aug 20, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear Edwin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

Extremely professional personnel very courteous and attentive to my needs, sales team was extremely informative and did not try to offer me something that did not fit my needs, on the day of the negoti More

by FCRUZ40744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owner Louis Vera
Aug 19, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

I bought a used XT5 for my wife . Always used Vera for regular service I am very satisfied with their work I am an aircraft mechanic and typically don’t like dealers but Vera seems di More

by satkowski5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new XT5! Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

Great customer service and honest feedback. The valet service is convenient as well as the dedicated service labs for Cadillac vehicles. More

by ja7997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Vera Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

Good customer service. .. Reliable service and very professional.. Work delivered timely... I recommend it to others .... More

by cookapoem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Pimentel
Aug 19, 2024 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

Professional and Excelent Service ! Pick Up was excelent service !!! Sales and Maintenance Departments are Very Good More

by dolobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID - Service Advisor!! VERY NICE & PROFESSIONAL
Aug 19, 2024 -

Vera Cadillac responded

Thank you for your very kind review. David and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

August 19, 2024

Great dealership to deal with knowledgeable, friendly, and very helpful with all the questions we had for them More

by slapshot
Recommend Dealer
Yes
Employees Worked With
Daniel Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daniel and our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

August 17, 2024

Great service! I would highly recommend the service department. Thank you for the complementary ride to and from my house. More

by OTANEINTERIORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 18, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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