Vera Buick GMC - Service Center

When bringing my vehicle to be service the service take too long it’s either bring it do you need to improve on service trucks up there now to do some bodywork and I’ve had it for three weeks two weeks too long it’s either bring it do you need to improve on service trucks up there now to do some bodywork and I’ve had it for three weeks two weeks More

Mikell was informative. He explained what I needed to do and took care of it. He explained what I needed to do and took care of it. More

Very nice friendly people who is always ready to help me Thank you Vera dealers ship. Thank you Vera dealers ship. More

Great service from Leo the supervisor. He made sure everything went smooth with my car. He made sure everything went smooth with my car. More

Muy buena atención i i buen Cervicio amabilidad si lo recomiendo a otras personas muchas gracias recomiendo a otras personas muchas gracias More

It's convenient ☺️ employees are professional and attend your need. They take care of your car and your personal property. Karen is great 👍. your need. They take care of your car and your personal property. Karen is great 👍. More

Alejandro Medina was very professional and efficient. He made sure my car was safe to drive. He is always very friendly and efficient. Very good service made sure my car was safe to drive. He is always very friendly and efficient. Very good service More

very pleased with the service that Karen provided and happy to have my truck serviced with her assistance in the future happy to have my truck serviced with her assistance in the future More

We are a long time customer with a Cadillac and a Buick. Last visit for Buick , scheduled recall work . Eric was Service manage . He said it would take a couple hours . I said fine I will work in lounge . A Last visit for Buick , scheduled recall work . Eric was Service manage . He said it would take a couple hours . I said fine I will work in lounge . After 3 and half hours and no one came to me for update I went to Eric. I asked do you have a update for me. He said “They are working on it” I said that is not a answer nor is it telling me anything. He said I told you it would take a couple hours. I said Yes and it has been 3 and half . After he saw I was getting upset for his lack of communication and customer service he pulled up a pic on the phone and said they were having trouble get a piece off. After the vehicle was finished and I checked out I saw Eric in the hallway. I spoke to him about how his answers were upsetting and not customer service . I advised that “They are Working on it “ is not a answer . Neither is “ I told you it was going to take a couple hours” . I reminded him he was the CS rep and he should of kept me informed especially if they were going to take longer. I should not of had to come to him. That his answer did not provide me with any info . We all have to plan and adjust . Things happen but we base what is next off of info. Working on it does not help me. The fact they were having trouble getting a part off is info . It may take longer is info . Detail of what is going on . I will not return to this dealership as there is no value in customer service . You have lost a customer. More

Great communication , always keep me informed in what’s going on with my vehicle thank you for everything going on with my vehicle thank you for everything More