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Vera Buick GMC - Service Center

Pembroke Pines, FL

4.8
1,121 Reviews

1,121 Reviews of Vera Buick GMC - Service Center

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May 11, 2025

My experience with Carlo was during the purchase of my GMC Hummer. Demonstrated expert knowledge, professionalism, helpfulness, friendliness, and courtesy throughout the process. I was treated with respec More

by suddlerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Rasmijn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ulises Soza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lazaro Collazo 5
May 11, 2025 -

Vera Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Buick GMC! Experience The Vera Difference Gustavo Rodriguez Service Director

May 10, 2025

Very bad experience, I dropped off my truck for service and since it's still in warranty they are trying to cut corners. They had it for two weeks and problem wasn't fixed I had to drop it off again and I' More

by MICHAELMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casasa
May 10, 2025 -

Vera Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Leo Pena Service Manager

May 10, 2025 -

MICHAELMA responded

"If it's possible to talk about your experience one-on-one, please reach out to us directly" You failed with the above as well, last time I reached out to the attached phone number and whoever answered didn't know what to do with my call, obviously you guys saying that just to show that you cares but in reality you are not. Attached my contact though you do have it since I'm in your system. 754 2349467

May 10, 2025

Excellent service,very helpful and friendly I was completely impressed with their professionalism and customer service More

by ruslanasorokina
Recommend Dealer
Yes
Employees Worked With
Anwar
May 10, 2025 -

Vera Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

May 10, 2025

I was scheduled for an oil change . Mikell is always professional and helpful. My service was completed in less than an hour . Thank you. More

by Kay72737
Recommend Dealer
Yes
Employees Worked With
Mikell
May 10, 2025 -

Vera Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Buick GMC, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

May 08, 2025

Excellent ? ? Excellent service and nice car wash. Thanks The waiting area is beautiful And comfortable More

by DAN
Recommend Dealer
Yes
May 08, 2025 -

Vera Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Buick GMC. We look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

May 02, 2025

Friendly and fast service The team at Vera provided friendly and fast service, and it was easy to schedule online More

by johncampos
Recommend Dealer
Yes
May 02, 2025 -

Vera Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

May 01, 2025

Excellent service and they always make sure I get an excellent rental car and my vehicle comes back nice and clean More

by fordlisa129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Conrad assisted me
May 01, 2025 -

Vera Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

April 30, 2025

Horrible experience and now that the car is out of warranty according to them they didn't honor the final service appointment. They had a huge back and forth. The tried to charge for the courtesy oil More

by orly2185
Recommend Dealer
No
Apr 30, 2025 -

Vera Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gustavo Rodriguez Service Director

April 27, 2025

Vera always exceeds my expectations Vera always puts the customer first , from the moment you walk in the dealer you feel confident that you will be taken care of More

by michaelturboairinc
Recommend Dealer
Yes
Employees Worked With
Carlo
Apr 27, 2025 -

Vera Buick GMC responded

Thanks for sharing about your experience with Vera Buick GMC. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

April 26, 2025

Always Excellence with the proper advisor Not every advisor strives for excellence Service always on point More

by Karla9
Recommend Dealer
Yes
Employees Worked With
David Headley
Apr 26, 2025 -

Vera Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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