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Varsity Lincoln - Service Center
Novi, MI
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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131 Reviews of Varsity Lincoln - Service Center
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February 18, 2022
Just bought 4 new tires at Varsity. Not only did they match price from competitors (Belle Tire, Discount) the final price was even lower than quoted. Service to order and install was Not only did they match price from competitors (Belle Tire, Discount) the final price was even lower than quoted. Service to order and install was excellent. Even offered to drive me home and pick me up when done. Brandon my service agent was great ! Courteous, very helpful. Would definitely recommend Varsity. Ps....I have always received superior service. Even washed and vacuumed when done. More
by rickss54
Employees Worked With
Brandon Sobiesiak
February 09, 2022
Exemplary Customer Service!From top down all staff were Exemplary Customer Service! From top down all staff were highly professional, personable, and conscientious. Jere Law sets an admirable example and Exemplary Customer Service! From top down all staff were highly professional, personable, and conscientious. Jere Law sets an admirable example and his team carries it through. Thank you for a 5 star customer experience. More
by alanblase
Employees Worked With
Jere Law, Brandon Sobiesiak, Josh Helinski et al.
February 05, 2022
Loyal customer very disappointed with service. Have been Loyal customer very disappointed with service. Have been getting my vehicle serviced at Varsity since purchased in 2015. For whatever reason I asked Loyal customer very disappointed with service. Have been getting my vehicle serviced at Varsity since purchased in 2015. For whatever reason I asked for my tires to be checked because I've been having to put air in my tire more often than not. I was advised that tires go low because of the weather. To make a long story short. Oil was changed and tire rotation December 29th after my usual oil service which I get quarterly. January 24th I have a flat tire. Tow driver shows me my tire that is very worn out from the inside with threads showing. Was told I very lucky that I didn't have a blow out while driving which could have injured someone or even myself. Think they may need to inspect these tires a little more closely. Less than 20k miles on 1k set of tires and have to turn right around and buy a new set. Seems kind of unacceptable but who am I ?Loyal Disappointed customer. More
by D.Selley
Employees Worked With
MKS
December 18, 2021
Horrible customer service from my assigned service consultant, Joe Perinelo! Long and unnecessary delays. My vehicle sat for 7 days! I finally called myself and got my claim opened and started for my consultant, Joe Perinelo! Long and unnecessary delays. My vehicle sat for 7 days! I finally called myself and got my claim opened and started for my tire warranty. 21 days to get my claim completed and the actual repair only took a day! Joe was horrible with following up, keeping promising and getting his part of the leg work completed so the repair could be approved and finished in a proper amount of time. I called the dealership several times and submitted an online inquiry with promises of a call from management which never happened. I was interested in purchasing a new car but this ordeal has me definitely second guessing Varsity Lincoln! More
by Jay
Employees Worked With
Joe Perinelo
September 03, 2021
Staff are very professional & reliable in regards to purchasing and servicing a vehicle. Great dealership. Very respectful of customers business and time. Very friendly staff. purchasing and servicing a vehicle. Great dealership. Very respectful of customers business and time. Very friendly staff. More
by MH
Employees Worked With
Jeff
April 20, 2021
I recently purchased a Ford F-150 from Varsity site unseen other than the photographs on the internet. Simply stated, the process could not have been any easier or more pleasant. From A-Z each step, unseen other than the photographs on the internet. Simply stated, the process could not have been any easier or more pleasant. From A-Z each step, and the truck, exceeded my expectations. A very professional operation. The truck was delivered to my home 250 miles from Varsity as promised and in spite of the distance, I will be a customer of Varsity again! Bill Ferngren, Esq. More
by bill
Employees Worked With
Jere, Stephen & Dennis
