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Varsity Lincoln

Novi, MI

4.9
415 Reviews

48251 Grand River Ave

Novi, MI

48376

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Showing 415 reviews

January 19, 2024

This was my 4th car purchase from this dealer and as usual they went above and beyond. This is a reason why I am a return customer. The process of turning in my very old car and purchasing a cert. pre- More

by sandra_l_kinsler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JUDD STEVENS
Jan 19, 2024 -

Varsity Lincoln responded

Congratulations on your new Lincoln, Sandra! We're grateful for your loyalty and for choosing our dealership for the fourth time! We appreciate your recommendation and are honored to have earned a five-star rating from you!

January 14, 2024

I had the best experience at the shop! I took it in after a major accident; I just picked it up looking brand new! The process was easy, and Amy kept me updated throughout the whole thing. More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rick
Jan 15, 2024 -

Varsity Lincoln responded

Thank you Mark, for sharing your experience and for the 5-Star review! It's always reassuring when professionals like Amy keep customers updated throughout the entire process. Your recommendation means a lot, and we truly appreciate your kind words. If you ever need any further assistance, don't hesitate to reach out. Safe travels!

January 06, 2024

Each time I visit this dealership, I get exceptional service. 1st with my salesmen Larry Porter. 2nd with my service tech Joe Perinelo. I Love it and highly recommend. More

by k_maxwell25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Jan 08, 2024 -

Varsity Lincoln responded

It's fantastic to hear that you consistently receive exceptional service from both Larry and Joe. Customer happiness is our utmost priority. Thank you so much for being our customer!

January 06, 2024

As usual, my interaction with the service staff at Varsity Lincoln was exceptional. Joe Perinelo was the Service Consultant that assisted me today. He was courteous, professional, and helped me sele More

by keith smiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Jan 08, 2024 -

Varsity Lincoln responded

Keith, It's wonderful to hear about your exceptional experience with Joe. Thank you for sharing your positive feedback, and we appreciate your choice in Varsity Lincoln for your automotive needs.

December 23, 2023

This dealership understands the concept of service. Exceptional response to all questions and concerns. Fantastic selection of new and used vehicles. The staff was very knowledgeable and friendly. The More

by debbjorge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 27, 2023 -

Varsity Lincoln responded

Hello Deb! It's fantastic to hear that your experience with Varsity was exceptional! We sincerely appreciate your business and the recommendation. Safe and enjoyable travels in your new vehicle!

December 22, 2023

Robert and Joe (Service Advisors) assisted me with repairs to my Lincoln. The both provided great communication and ensured a high quality repair. Thank you for the great customer experience. More

by max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Perinelo and Robert Casciano
Dec 27, 2023 -

Varsity Lincoln responded

Hi Max! It's wonderful to hear that Robert and Joe, provided you with excellent assistance during the repairs to your Lincoln. Your appreciation is valuable feedback for the team and the dealership. Thank you for choosing Varsity!

December 20, 2023

This is a very well run dealership. I have done business with them for the past 20+years, specifically with Jere Law. He has always been very honest with me. There is no “hard sell “. H More

by Doc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jere Law
Dec 21, 2023 -

Varsity Lincoln responded

Thank you so much for your wonderful feedback and for being a valued customer for the past 20+ years! We're honored to have had the opportunity to serve you, and your loyalty is truly appreciated. Your decision to continue doing business with Varsity Lincoln is the greatest compliment we could receive!

December 18, 2023

Everything was exceptional! Dealt with Joe in service and he took care of everything that was needed. More

by Rene G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 18, 2023 -

Varsity Lincoln responded

Hi Rene! It's great to know that Joe in our service department took care of everything that was needed. Providing excellent service is our top priority, and we're pleased to have met your expectations.

December 18, 2023

Amy and the team in the collision center were friendly, communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance compa More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 19, 2023 -

Varsity Lincoln responded

Thank you Marc, for sharing your experience with Amy and our collision center team! It's our commitment to provide quality work in a timely manner, and we're glad that we could meet your expectations. We appreciate your trust in us and look forward to serving you again in the future.

December 16, 2023

From the first time that I called the dealership until I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I More

by Misspossiblek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 18, 2023 -

Varsity Lincoln responded

Thank you so much for sharing your incredible experience with us, and congratulations on your new 2020 Lincoln Nautilus! We are overjoyed to hear that Lana and our team provided you with exceptional service from the moment you called until you drove away in your new vehicle. Thank you so much for choosing Varsity!

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