Varsity Lincoln

Great experience!!! Hands down the best car buying experience I ever had. The attention to detail, knowledge of the products and available inventory was second to none. Hands down the best car buying experience I ever had. The attention to detail, knowledge of the products and available inventory was second to none. More

"I love my MKZ" From the first phone call made to Varsity Lincoln for a test drive on a 2016 MKZ, and meeting my Sales Representative Denise Baiardi to take a test dr From the first phone call made to Varsity Lincoln for a test drive on a 2016 MKZ, and meeting my Sales Representative Denise Baiardi to take a test drive, and discussing all the options available, I was impressed. She worked tirelessly to find the right car. She is very personable and knows her product. More

EXCELLENT SERVICE FROM DEBBIE EDWARDS AT VARSITY LINCOLN I recently purchased an MKC from Debbie Edwards at Varsity Lincoln. The experience was fantastic. Debbie was a pleasure to deal with. She is an exc I recently purchased an MKC from Debbie Edwards at Varsity Lincoln. The experience was fantastic. Debbie was a pleasure to deal with. She is an excellent Sales Representative. More

Great vehicle, great service. I recently purchased an MKX from Vladimir... Vehicle is exceptional and so was the service I received from Vladimir.. It was quick and easy.... Thanks I recently purchased an MKX from Vladimir... Vehicle is exceptional and so was the service I received from Vladimir.. It was quick and easy.... Thanks. Steven S. More

Great service and caring employees I received my new 2016 MKC on 2/29/16. Debbie Edwards is my Sales Representative. This is not the first car she sold me. I think she is one of the I received my new 2016 MKC on 2/29/16. Debbie Edwards is my Sales Representative. This is not the first car she sold me. I think she is one of the best sales representative I have ever dealt with. She knows what I want. and finds it. I would recommend her to anyone looking for a Lincoln. More

Great experience! Carefree, delightful experience. Our salesperson took care of everything, including going through all the options in our new car for nearly an hour. Carefree, delightful experience. Our salesperson took care of everything, including going through all the options in our new car for nearly an hour. The next day she sent someone to our house to sync our garage door opener to the car. What excellent customer care!!! Thanks Karen, you wer wonderful. More

NO BS I have been buying cars for 60 years. In the past, I settle on a price, when I go to sign the papers there are all kinds of charges. With Varsity Li I have been buying cars for 60 years. In the past, I settle on a price, when I go to sign the papers there are all kinds of charges. With Varsity Lincoln in Novi Michigan thee is none of that BS. Settle on a price, take a check for that price, and that's it. I purchased a 2014 MKS, great car, and greater dealership. Harry Bowen, Franklin, NC More

Great Sales Representative and Dealership Kevin McCarty listened to my priorities for the vehicle I wanted to purchase and gave me additional information, ultimately matching me with the vehic Kevin McCarty listened to my priorities for the vehicle I wanted to purchase and gave me additional information, ultimately matching me with the vehicle I love. Customer Service and the ease of Delivery of the vehicle was excellent. Follow up to see if the car was meeting my expectations was appreciated. Will highly recommend Kevin and Varsity of Novi to relatives and friends. More

Great Lincoln Purchase and Lease Experiences I leased a Lincoln MKZ in 2013. I was able to turn the car in early and purchased a new 2016 Lincoln MKX. Both experiences were great. My lease was h I leased a Lincoln MKZ in 2013. I was able to turn the car in early and purchased a new 2016 Lincoln MKX. Both experiences were great. My lease was handled primarily by e-mail and phone since I live 60 miles away. Most other dealerships won't do this. My local dealership was no help. My current purchase experience was just as good. My salesman was Barry Harnos for both the lease and purchase. I felt I was treated very fairly. More

Very Dissatified Customer I had an extremely unpleasant experience at Varsity Lincoln in Novi, Mi. My story is long, but there is a character limit here. The summarized v I had an extremely unpleasant experience at Varsity Lincoln in Novi, Mi. My story is long, but there is a character limit here. The summarized version is that the dealership personnel did not communicate with each other, which resulted in me making a 2 hour drive each way for a car that was already sold when I got there. The salesman I had been working with was off, and the person he asked me to work with when I got there knew nothing about the sale I had been working on. After standing around for 15 minutes waiting to talk to someone in authority (at their request, not mine). The individual I was directed to was unapologetic, somewhat confrontational, and rude to me. When I very calmly said that I would not be shopping there, and that my internet review of them would be unfavorable. He said (this is a quote), "I don't know if that is a threat or a promise..." then proceeded to tell me how I was at fault for the situation. When I interrupted him, he said (another quote) "I listened to you, now you listen to me..." and continued to tell me what I should done to avoid this. I want to be very clear that I never raised my voice, never called anyone any names, never cursed, and never made any threats (unless you feel that the above was really a threat). I really feel that he was more interested in telling me why I was wrong than trying to make the situation better. I feel that I had been very professional (especially given how angry I was). I have to state that he was correct in that I could have placed a deposit on the car earlier, but I had agreed with the salesman that I would do so over the phone on Saturday morning before I left for the dealership because I was unsure if I would be able to make the long drive. The salesman could not be reached on the phone (even though he said call him on Saturday morning). We were only able to text. The salesman didn't pass along the specifics of the deal (even though we agreed he would call and have the car and the paperwork ready for me when I got there). I don't care that they sold the car (mistakes happen and I could have helped the situation), but I do object to their mishandling of the situation, and then treating me like I was the cause of it, when I was the one who did exactly what I said I would. More