Varsity Lincoln

Service was excellent! Notified me when it was a good time to get a new vehicle. Timing was excellent. My old vehicle tires were wearing thin and vehicle mileage was appro Notified me when it was a good time to get a new vehicle. Timing was excellent. My old vehicle tires were wearing thin and vehicle mileage was approaching the max to avoid additional fee. More

Valerie's unxpected surpise Jim and Jere were the best car sales people i've every dealt with and the staff made me feel very comfortable,i went to Varsity Lincoln to get my truc Jim and Jere were the best car sales people i've every dealt with and the staff made me feel very comfortable,i went to Varsity Lincoln to get my truck appraised not thinking i could afford the suv that i wanted,I walked in just to get a appraisal and drove out with a 2015 Lincoln Navigator its not bran new but its new to me,the .Thank You Jim and Jere More

Another Lincoln! My thanks to Jeff And John Bradberry. They went over and above to find me what I wanted and were able to deliver it immediately. They provide exempla My thanks to Jeff And John Bradberry. They went over and above to find me what I wanted and were able to deliver it immediately. They provide exemplary service. Both in their sales department and in their service department. Pat Stevens really steps up to the plate when they are our needs that need to be addressed. More

My new MKZ It's always a pleasure doing business with Karen at Varsity. Everything is always handled in a very professional and personal way. I enjoy doing bus It's always a pleasure doing business with Karen at Varsity. Everything is always handled in a very professional and personal way. I enjoy doing business there More

Bob was terrific to deal with when I leased my new MKZ Fantastic car from a fantastic dealership. I have dealt with Varsity Lincoln for years and they never disappoint. Their sales and service has always Fantastic car from a fantastic dealership. I have dealt with Varsity Lincoln for years and they never disappoint. Their sales and service has always been friendly and timely. More

New Lincoln mkc Dee Very pleased with the care and time Kevin and Barry gave this transaction. Love the new ride. I will lease again from them. Thank you both. Very pleased with the care and time Kevin and Barry gave this transaction. Love the new ride. I will lease again from them. Thank you both. More

My New Lincoln MKX Black Label This has been the BEST car purchase experience I have ever had. I had the best customer service from the entire dealership. Larry Porter was excellent This has been the BEST car purchase experience I have ever had. I had the best customer service from the entire dealership. Larry Porter was excellent as well as everyone else I encountered. I came multiple times as I could not find what I was looking for due to the 2019 vehicles getting ready to be release. I started the the basic MKX, then the Reserve, and decided to go with the Black Label! What a treat this is, top of the line EVERYTHING!!! I love the car, smooth ride, great acceleration, and the price was right. I will only purchase a Lincoln from here on out. Keep up the great work guys, you all are awesome!!! More

Zero customer service. If I could give this dealership a zero star rating I would. Brian Billings is a cocky, arrogate, jerk who made my boyfriend and I feel like we’re cri If I could give this dealership a zero star rating I would. Brian Billings is a cocky, arrogate, jerk who made my boyfriend and I feel like we’re criminals while we attempted to look for a new Lincoln. We were driving the parking lot of Vasity and although there were plenty of employees walking around no one greeted us, nor did they come out when we were taking pictures of a certain MKZ that we liked the color of but didn’t have the package we wanted. We drove over to their body shop parking lot where they have “overflow” of new inventory and then headed back to the main building to do another pass, we were leaving when we noticed the back lot behind/beside the store so we parked in the Sams Club parking lot and preceded to walk into this lot. The first car I walked up to happened to be unlocked I opened the door not really on purpose just out of habit of feeling the door handles. I closed the door almost immediately without even touching anything inside the car, and moved on. At some point I received an email for work and looked down at my phone to reply, an employee from the dealership approached my boyfriend and asked “did you need something”, he replied that we were just looking around and then the employee said “he was opening doors” looking at me. I replied that yes I opened one car door and they said they were closed, that we couldn’t be here and needed to leave, and that I shouldn’t open car doors. He then went out to our car proceeded to call someone and read off our license plate of our 2011 MKZ and watch as we drove off. Would this have happened if we were in our Black Label Continental that we just returned as we wait for the Aviator? A) it’s a dealership cars are meant to be looked at B) it was maybe 6:15 and the dealership closed at 6 so had someone come up to us before we might have known C) if we aren’t supposed to be somewhere typically there is a gate or signage stating this. D) I am a 29 year old man walking around with my 27 year old boyfriend I was not doing anything harmful. We started walking back to our car and another employee whispered “you shouldn’t be here” as we walked by. If this is customer service we’ll gladly take our business to Hines Park who is always helpful and also has a full fledged gate cordoning off the inventory they don’t want the public to have access to. More