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Varsity Lincoln

Novi, MI

4.9
438 Reviews
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48251 Grand River Ave

Novi, MI

48376

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Showing 438 reviews

December 18, 2023

Everything was exceptional! Dealt with Joe in service and he took care of everything that was needed. More

by Rene G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 18, 2023 -

Varsity Lincoln responded

Hi Rene! It's great to know that Joe in our service department took care of everything that was needed. Providing excellent service is our top priority, and we're pleased to have met your expectations.

December 18, 2023

Amy and the team in the collision center were friendly, communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance compa More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
Dec 19, 2023 -

Varsity Lincoln responded

Thank you Marc, for sharing your experience with Amy and our collision center team! It's our commitment to provide quality work in a timely manner, and we're glad that we could meet your expectations. We appreciate your trust in us and look forward to serving you again in the future.

December 16, 2023

From the first time that I called the dealership until I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I More

by Misspossiblek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 18, 2023 -

Varsity Lincoln responded

Thank you so much for sharing your incredible experience with us, and congratulations on your new 2020 Lincoln Nautilus! We are overjoyed to hear that Lana and our team provided you with exceptional service from the moment you called until you drove away in your new vehicle. Thank you so much for choosing Varsity!

December 16, 2023

Varsity truly lives up to its presidential award status. The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeab More

by Michael S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat, Brandon and technician.
Dec 18, 2023 -

Varsity Lincoln responded

Your appreciation for Brandon's expertise and sensitivity to your needs means a lot to us. We're also delighted that you recognize the outstanding efforts of the entire Varsity team. Customer satisfaction is our top priority, and it's great to hear that our team's dedication has made a positive impact on your experience. Thank you Michael!

December 11, 2023

Excellent Service before the sale Rich Jeleniewski and Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with n More

by warebware
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Jeleniewski and Lisa Damico
Dec 12, 2023 -

Varsity Lincoln responded

Thank you so much for sharing your positive experience with us and most of all, your loyalty! It's wonderful to know that Rich and Lisa provided everything needed to ensure a smooth and professional experience for you. We look forward to your next visit with us.

December 11, 2023

Lisa did a great job of responding to my initial inquiry and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Onl More

by Cuda19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa, Judd, Steve
Dec 12, 2023 -

Varsity Lincoln responded

Thank you for taking the time to share your experience with us. We appreciate your valuable feedback and are pleased to hear that Lisa and Judd provided you with great service. We understand that your time is valuable, and we apologize for any miscommunication regarding the readiness of the paperwork. Your commitment to buying more vehicles from us in the future is valued, and we look forward to the opportunity to serve you again!

December 08, 2023

They are always helpful and give me good service Wait time is reasonable . I always receive a detailed evaluation of my vehicle More

by bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe P
Dec 08, 2023 -

Varsity Lincoln responded

Thank you so much for the kind words, Bev! We truly appreciate your continued trust in us. It's wonderful to hear that our team has consistently provided helpful and good service to you.

December 08, 2023

Three years ago I purchased a preowned 2019 Ford Escape from Varsity Lincoln for my daughter. I worked with Jeri Law who made the purchase process wonderful. This year for Christmas, I decided to give my More

by p_s_stacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeri Law and Brandon Sobiesiak
Dec 08, 2023 -

Varsity Lincoln responded

It's fantastic to hear that Jere made the purchase process wonderful, and we're grateful that you chose Varsity Lincoln again for your recent service needs. Brandon and our service team are thrilled to have exceeded your expectations. Delivering quick, professional, and budget-friendly service is what we strive for, and it's heartening to know we achieved that for you. Thank you!

December 07, 2023

I received excellent service when I brought my Corsair in for a safety recall and also had "The Works" package done. Terrilynn Green and Bob the shuttle driver were very efficient and pleasant to work with. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrilynn Green, Bob the shuttle driver
Dec 08, 2023 -

Varsity Lincoln responded

Jerry, thank you so much for your loyalty to Varsity over the past 25 years! We're also grateful for your recognition of the continued professionalism and personable nature of our new personnel. Maintaining a high standard of service is something we take pride in, and your feedback is a testament to the commitment of our team.

December 07, 2023

This is my second lease from Varsity Lincoln. I have worked with Jeff Nickoloff both times, who gave a flawless delivery. The paper work was completed quickly, and I was on my way. I highly recom More

by jbriolat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nickoloff and Linda Byrnes
Dec 08, 2023 -

Varsity Lincoln responded

Thank you so much for choosing Varsity for your second lease, and for taking the time to share your experience. We sincerely appreciate your recommendation, and we look forward to continuing to provide you with excellent service throughout your leasing journey!

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