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Vann York Chevrolet Buick GMC Cadillac - Service Center
High Point, NC
9 Reviews
9 Reviews of Vann York Chevrolet Buick GMC Cadillac - Service Center
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May 17, 2018
Great service and great truck Had a great experience at Vann York GM today. Jerel is the type of salesman that makes it feel like a partnership buying a car and got a great deal! Had a great experience at Vann York GM today. Jerel is the type of salesman that makes it feel like a partnership buying a car and got a great deal! Also want to thank Johnny innheirbservuce department for being amazing over the last few years and the reason I bought from them. More
by Buster
Employees Worked With
Kenny Hawkins, Jerel Livingston
April 18, 2018
Worst experience life by these thieves and fradulent liars They overcharged me for my original service by about 1000 dollars and Johnny from the services department said I should get another 100 thousand miles They overcharged me for my original service by about 1000 dollars and Johnny from the services department said I should get another 100 thousand miles after that. I returned 500 miles later with nearly the same issue and asked them to diagnose it. Johnny told me over the phone he would need another 200 dollars or so to diagnose my car. When I went to pick it up he charged me 500 dollars and lied to my face saying he never said two hundred over the phone. He then said it would be another 18 hundred dollars to fix my car even though it was still under warranty from before. Then the crooks said "Either give us the money or we will keep you car" I reluctantly paid and they closed the shop behind me. I got in my car and noticed the strong smell of gas. They had closed so I had no choice but to drive it home. When I got home and opened the hood I noticed the fuel injector above the cylinder the were working on was spraying fuel all over my engine where it could easily ignite and explode. I called the next day and they refused to help fix the problem they created. I had to have my car towed to a real mechanic , Mikes Service center in Jamestown who was also astonished at Van York's mechanic Dougs' negligence that could have cost me my life. I had to buy a new car because they destroyed my car in an attempt to get me to buy one of their high mileage vehicles off the lot. I was in shock for days from these criminals and I hope they get what they deserve, nothing but a life full of misery like they dish out. Karma please destroy this lot and its criminals that rip people off everyday. More
by GGann
Employees Worked With
Brian Lawlor
February 27, 2018
First Time at Vann York I bought a Cadillac at another place and it needed attention. Brain in Parts and Johnny in Service gave us exceptional attention and unparalleled serv I bought a Cadillac at another place and it needed attention. Brain in Parts and Johnny in Service gave us exceptional attention and unparalleled service. They explained what needed to be done and helped us through the process. I recommend them highly. More
by Bob Grace
Employees Worked With
Johnny Hodges, and Brian Hester
September 28, 2017
Willing to help were able to help when car broke down out of town saving me time & money, doesn't get any better! Keep up the good work. were able to help when car broke down out of town saving me time & money, doesn't get any better! Keep up the good work. More
by srotaluger
Employees Worked With
Jeremy Beeson
May 12, 2017
Told me I needed 1600 dollars worth of work and didnt. A year ago I took my Buick Lacrosse to Vann York to have an insepction done. After they finished everything they told me my passanger hub was bad, tir A year ago I took my Buick Lacrosse to Vann York to have an insepction done. After they finished everything they told me my passanger hub was bad, tire rods where bad, and I needed 4 new tires. With all of that I failed my inspection and was told it would cost $1600. I did not have that kind of money so I parked my car until I could save $1600. Since that day I have had 2 mechanics look at my car and I did need new tires, but that was it. I am upset that because I trusted what the Vann York mechainc said my car has set for an entire year, because I leave pay check to pay check. I am not sure why I was told all this work needed to be done, but I will never take my car to be worked on at Vann York. I carpooled and borrowed a car. When the whole time my car was fine! More
by Samantha Lutz
Employees Worked With
Donna Sieck
December 22, 2016
services I had an appt @7:30am on 12-22-16. I got there at 7:26am. People came in after me and 4 people left before me. When I asked about my car I was told to I had an appt @7:30am on 12-22-16. I got there at 7:26am. People came in after me and 4 people left before me. When I asked about my car I was told to go back in the lobby and sit down and he would go check on it. 3 min later he came back saying there was other cars in the way and it will be 20 min. I finally got called when they got done at 9:58am. I was told they will give me a free oil change and tire rotation but didn't give me nothing in writing. And then I had to ask for a receipt. They put a sticker in the window that states the date and current miles and didn't tell me yet when I should get my oil change next. I end up leaving there at 10am. An oil change took 2hr 30min. More
by kieona
Employees Worked With
dont know name, Donna Sieck
February 16, 2016
Excellent We appreciated Mr Castro's attention and help while we were making our decision about buying a new car. He went the extra mile getting our payments an We appreciated Mr Castro's attention and help while we were making our decision about buying a new car. He went the extra mile getting our payments and down payment where we wanted them to be. More
by Carol
Employees Worked With
Lully Castro
July 16, 2014
I'm being taken advantage of. My Cadillac SRX broke down in North Carolina, very far away from my home. I took it to Vann York and have been lied to about the cost, been denied spe My Cadillac SRX broke down in North Carolina, very far away from my home. I took it to Vann York and have been lied to about the cost, been denied speaking to the Service Manager, have been avoided and not called back. This is poor and disappointing customer service. More
by StephLopez82
Employees Worked With
Tom
November 15, 2013
On two different occasions, I found myself out of town and in need of help with my 2011 GMC Acadia Denali. The service department at Vann York in High Point, NC was professional and friendly. They took and in need of help with my 2011 GMC Acadia Denali. The service department at Vann York in High Point, NC was professional and friendly. They took care of my vehicle and calmed my nerves! More
by Zoey101
Employees Worked With
Service Department
