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Vann Underwood Chrysler Jeep Dodge

Whiteville, NC

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2 Reviews
Call Dealership (910) 642-2000

501 South Madison Street

Whiteville, NC

28472

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November 15, 2023

The service department is terrible. They were going to charge me over 800 dollars to fix my window. After 3 months telling me lies during this time the part never came in. They charged More

by mikenterriclarkholsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Harrell
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Nov 16, 2023 -

Vann Underwood Chrysler Jeep Dodge responded

Thank you for your review. We apologize we did not satisfy your expectations and will strive to do better in the future. We have a standard diagnostic fee to evaluate problems. I looked and it appears you needed a new window regulator to repair your vehicle. We use OEM new parts at our store and the Mopar window regulator for a 2012 Jeep Liberty is not a cheap part. Sometimes you may find other cost effective options with aftermarket brand parts and we are glad you were able to resolve your problem. We also gave you a refund for the part you ordered because we could not get the part in for you in a reasonable timeframe. There was a corporate strike and parts shortages that was out of our control. Again, we apologize for any inconvenience.

March 30, 2021

Great Dealership!They didn't have exactly what I was Great Dealership! They didn't have exactly what I was looking for on the lot but I test drove a model with similar features. Then they worked with me More

by allen.tencati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Kevin, Brett, Barry
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