Vanguard Volkswagen

Great customer service This is our 4th VW purchase from Charles Maund-great service every 10,000 miles and a wonderful courtesy driver available -very happy with this dealer This is our 4th VW purchase from Charles Maund-great service every 10,000 miles and a wonderful courtesy driver available -very happy with this dealership More

Great customer service We live in San Antonio and were looking for a specific color exterior and interior Altas. We were having no luck here so I looked online and found one We live in San Antonio and were looking for a specific color exterior and interior Altas. We were having no luck here so I looked online and found one. I called about it and it was still available. Jonathan Sosa was the sales person I spoke to and was very friendly. Weather prohibited us from going but went up on Monday. It had the seating I wanted and everything else. We met Jonathan and went through the process and drove home in a new Atlas. I love it. Everyone there is so nice and helpful. I would recommend them to anyone looking for a Volkswagen. More

Great service Jenny is an incredible service advisor. She's extremely helpful and very knowledgeable. Issac has my car up and running better than it has in a long t Jenny is an incredible service advisor. She's extremely helpful and very knowledgeable. Issac has my car up and running better than it has in a long time. More

Awesome! Quickest responses and most courteous salesman I've ever done business with. I would drive 4 hours to Austin again just to give my business to Dallas Quickest responses and most courteous salesman I've ever done business with. I would drive 4 hours to Austin again just to give my business to Dallas Moore the salesman that took care of us! Financing (Ken) was super fast and super patient with me, as I had my wild 2yo son in my hands at signing. Thanks again for entertaining him while we did paperwork. All in all the best experience I've ever had with buying a car. Thank you again Dallas and Kenneth! Justin P from Athens,TX More

Charles Maund VW Service is the main reason I bought another Jetta. Love driving my GLI and having the peace of mind that Charles Maund VW Service is there when needed. Total is the main reason I bought another Jetta. Love driving my GLI and having the peace of mind that Charles Maund VW Service is there when needed. Totally enjoyed the video recap of my service, getting to see under the hood 😊 More

Great Experience, Professoinal and I have purchased many vehicles in the past, but this one had a most pleasurable experience. Joy was amazing to work with. From the beginning of the pr I have purchased many vehicles in the past, but this one had a most pleasurable experience. Joy was amazing to work with. From the beginning of the process to the end, she was top notch and A1. I will recommend Charles Maund and Joy B to anyone looking for a quality vehicle with quality service. Not only did she take her time to ensure that all my needs were met, she followed through just to ensure that I was satisfied. Thank you so much Joy for everything!!! 5 STAR RATING ALL AROUND. SIMPLY AMAZING!!! More

Charles Maund LIES Charles Maund VW's website advertises "No Dealer Ad-Ons" But this is a huge LIE! Charles Maund VW added $3,000 to the price of my car through gap cove Charles Maund VW's website advertises "No Dealer Ad-Ons" But this is a huge LIE! Charles Maund VW added $3,000 to the price of my car through gap coverage and a warranty WITHOUT TELLING ME!!! Unfortunately one star is the only choice or else I would have given negative stars! Buying from a dealer is NEVER a good choice. Read Remar Sutton's book "Don't Get Taken Every Time." A former career car salesman, he tells the nasty truth about how dealers like Charles Maund VW lie and cheat to get as much money out of your wallet as possible. I made the STUPID decision to use a dealer. NEVER AGAIN! You have no idea how much Charles Maund VW is taking from you! They will ALWAYS try their hardest to drain your hard-earned bank account as much as possible. If they cannot, they will not make a sale. Again, if you make the bad decision to use Charles Maund VW, go over the contract with a fine tooth comb. You will likely see MANY added, expensive things in there like gap coverage and warranties. REFUSE the gap coverage! It's EXTREMELY expensive at a dealer and can be bought from an insurance agent for a fraction of what Charles Maund VW charges! Why do you think they're so highly rated? It's because they are professionals at making the most money off of you as possible! Those smiles, handshakes, friendliness? It's all a game...the game of winning lots and lots of money...YOUR'S! More

knowledgeable and professional. Have purchased multiple vehicles, new and preowned from Charles Maund Volkswagen. We found the experience positive each time. The staff is knowledgeab Have purchased multiple vehicles, new and preowned from Charles Maund Volkswagen. We found the experience positive each time. The staff is knowledgeable and professional from sales to service. More

Easy and perfect Had dealt with other dealership, men, lots of games played Joy and I took a ride told her what I needed and she got it done not long at the dealership Had dealt with other dealership, men, lots of games played Joy and I took a ride told her what I needed and she got it done not long at the dealership either to buy or to pick up. Was treated like a human! More

Great Atlas and GREAT sales experience! I spent several months considering a new car for my family of five. After initially not knowing what I wanted and doing quite a bit of research and te I spent several months considering a new car for my family of five. After initially not knowing what I wanted and doing quite a bit of research and test driving, I was able to narrow it down to the VW Atlas. In spite of knowing what I now wanted, it was also important to me to get the specific trim and package details I wanted and at a price that was good for my family's budget. Fortunately, I began working with Juan Amaro in the early stages of my search. He was immensely patient with me as a considered multiple car options and allowed me to test drive numerous times, including a time with my full family (with 3 children 5 and under). He walked me through the trim packages and helped me find the car I wanted. When they did not have the exact configuration in stock, he worked with his amazing sales manager, Pedro Gallardo, to find one for me. I spent a couple of months determining if and when I was ready to purchase the car, and during that time I never felt any pressure to buy or to make a decision I wasn't ready for. Simultaneously, when I was ready to finally commit to making a deal, Juan worked closely with Pedro to get me a very good deal and get the car I wanted within just two days. He maintained excellent communication with me, provided me with direct information on price and purchase details, and never made me feel as though I had to make a decision I wasn't happy with. The entire negotiation process felt extremely above-board, and I was able to walk away with a car I love while feeling like I made an excellent deal. Beyond that, I felt really pleased with the car purchasing experience. It had none of the sales-pressure, icky-feeling that often comes with this process. To the contrary, Juan went out of his way to be available before and after hours and to champion all of my requests. I could not speak more highly of Juan or of Pedro in this process. After buying other cars and going to another VW dealer to negotiate, I can absolutely say this was the best sales experience I have ever had. I am grateful for my experience and would recommend Charles Maund VW, and Juan Amaro without any hesitation. If you are even considering a VW, please go here and make sure to ask for Juan. More