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Vanguard Volkswagen

Austin, TX

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0 Reviews

6900 Burnet Rd

Austin, TX

78757

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294 Reviews of Vanguard Volkswagen

February 22, 2021

Alexander was great to work with. He knew his stuff and was very attentive. His boss was also great and the finance person was very easy to talk to. The dealership is also nice and there were many options More

by fdr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Gallardo, Kenneth Alumbaugh, Alexander Morataya
February 22, 2021

I had a great experience leasing my vehicle from Charles Maund, majorly because of my rep Alexander. I had engaged with a few other dealers and Alex stood out from all the rest. He is personable, timely and More

by Meggie.e.rohan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Morataya
February 15, 2021

I recently bought a VW Atlast Cross Sport R-Line from Charles Maund VW. Billy was my sales representative and he was very kind and helpful from the start. The dealership didn't have the exact color and More

by c_ali_austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Borja, Kenneth Alumbaugh, Billy Hankey
February 11, 2021

I just bought my first car at Charles Maund VW and had an overall amazing experience. Working with Henry was seamless and he really cares about his customers. I ultimately chose the car I did because I wante More

by Arott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Alumbaugh, Henry Sarmiento
February 09, 2021

Great experience buying with Charles Maunde. They made it easy and straight forward. I love my new car and would recommend this dealership any day. More

by kimberly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Bobadilla
February 08, 2021

Excellent! No pressure, kind, understanding and very patient. Normally this process is arduous but with Tony it was a true pleasure. Would highly recommend to anyone More

by Mharris512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Rosanno
February 08, 2021

Had a real issue with their internet pricing and actual pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSR More

by CustomerHere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Cole, Daniel Bobadilla
Feb 08, 2021 -

Vanguard Volkswagen responded

Good Afternoon Mr. Vazquez. Thank you for taking the time to provide us with your feedback. First and foremost, we apologize for any inconvenience and miscommunication on our part. We pride ourselves on being transparent and up front on all levels. This vehicle was indeed priced incorrectly and since our vehicle's discounts are priced manually based on the monthly manufacturer incentives, mistakes can and do happen, unfortunately. The sales person's explanation is correct and the vehicle's MSRP is automatically displayed based on the VIN (VIN decoding) which is why this vehicle is shown for $42,375. We cannot change the MSRP manually and because this is a "special edition", we ask that you inquire with us for it's special price (in the Dealer Notes). We also make sure our disclosures/disclaimers are legible and open on every vehicle description page as extra protection for human errors like this. We will check with our website provider to be sure there is no need to click on anything to view the disclaimer. You are correct, we live in a time where everyone is forced to shop online which is why we do our best to make things as clear as possible so you are comfortable shopping online, but nevertheless, we apologize for the oversight. We are humans and make mistakes too. #dobetter #bebetter #bekind

Feb 09, 2021 -

CustomerHere responded

There was no attempt to resolve this issue at the time when it counts, this was basically a “ oops we messed up, it is what it is” situation. The response is also a very good way of explaining away the situation. You should be responsible for what you advertise and the prices that you post or else this seems like a bait and switch. This vehicle was recently reviewed for the discount that I mentioned. But that discount automatically disappears an hour after I request an out the door price. Nevertheless this was my experience and it left a very bad taste for the car buying experience with your dealership. The point of this was to share a customers point of view and let others Judge as they may. You should work allot harder at price transparency. I’m currently working with a dealer north of you and they honored their online price.

Feb 09, 2021 -

Vanguard Volkswagen responded

We respect, and accept your point of view. We also regret not being able to resolve the issue for you. Lastly, We want you to know that we appreciate the opportunity, and wish you the best of luck with your new VW. We are happy to hear you'll be part of the VW family.

February 07, 2021

We are so lucky to have found this dealer! They made the process easy and seamless and had a vast array of great cars to choose from! Everyone was super helpful and friendly from Daniel the sales man to the More

by Vroom vroom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Cole, Daniel Bobadilla, Kenneth Alumbaugh
February 04, 2021

The dealership was great to work with. I found them extremely helpful & hardworking. Their professionalism made the whole experience smooth & straightforward. They stayed late one evening, past closing More

by Atpfox93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Morataya
February 02, 2021

Billy was incredible to work with! He was super helpful and had my best interests in mind. It was a really comfortable car-buying experience. I would recommend him to anyone looking for a new ride. More

by lephtbrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hankey
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