Vanguard Volkswagen

Had a real issue with their internet pricing and actual pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSR pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSRP $42,375 minus dealer discount $5,177 = $37,198. Less than an hour after I requested an out the door price the “dealer discount” disappears from the online listed price and I get an email with MSRP $48,900 because “price for add ons could not be listed because the computer won’t let us and the computer automatically gets the MSRP from(not clear where) and we can’t change it.” That sounds like some shady double talk to me. Of course they cover themselves by having a tiny disclosure that you have to click to find saying they’re not responsible for “errors” in pricing. Now I’d like to give them the benefit of the doubt and think it was a error in marketing/someone doesn’t know how to use the computer; and not a deliberate bait and switch. But the fact that it’s still listed at $42,375 and no dealer discount applied is suspect. This original dealer discount of $5,177 just happened 2 days ago so somebody must have looked at this deal and thought the advertisement was correct. In a time where we are forced to be online customers due to COVID you’d think Charles Maund Volkswagen would be more transparent with their pricing. Going to try Hewlett Georgetown, cross my fingers. I reached out to Daniel Bobadilla But didn’t respond . Worked with William Cole but I don’t blame him. I feel he was honest and upfront with me. #charlesmaundvolkswagen #volkswagen #bemoretransparent be More

This is the second Jetta I buy from Charles Maund VW. The process was relatively fast and I was able to get what I wanted, a beautiful 2021 Jetta SE with cold weather package. I know where to go when it come process was relatively fast and I was able to get what I wanted, a beautiful 2021 Jetta SE with cold weather package. I know where to go when it comes to buy or lease my daughter's first car. Billy Hankey worked with me and was very nice the entire time. More

Charles Maund VW was very friendly and the reception staff made me feel welcome. In continuing that theme, Alexander Morataya was very easy to work with and was quick to respond to all my questions. Whe staff made me feel welcome. In continuing that theme, Alexander Morataya was very easy to work with and was quick to respond to all my questions. When it got down to negotiating, there was a bit of confusion but never felt mislead. He worked with me in getting to a number we were both good at and went above and beyond getting me the exact configuration I wanted from another dealer. More

Great Dealership especially Billy Hankey. They are very honest and the prices are very reasonable. Worked hard to give us the best deal. The trade did not work as we wanted, but we still recommend them. honest and the prices are very reasonable. Worked hard to give us the best deal. The trade did not work as we wanted, but we still recommend them. More