Vanguard Volkswagen

Hi- We were headed to eat down the street at Houston's and saw your dealership and decided to stop by and see what used Beetles you had. Johnny came down to meet us and with his help, we decided on a car and saw your dealership and decided to stop by and see what used Beetles you had. Johnny came down to meet us and with his help, we decided on a car right then and there! He was very personable and he did everything he could to make the sale. We are hooked on Charles Maund VW! Thanks so much! The Perkal's More

I was looking online for a replacement for a vehicle my son wrecked, and saw almost the exact same SUV that was in the accident. When I went to the lot, Marc was very helpful, let us test out the car, and son wrecked, and saw almost the exact same SUV that was in the accident. When I went to the lot, Marc was very helpful, let us test out the car, and showed us alternatives. He had honest answers to all of the many questions. He was not pushy, although he did remind us that it was a great deal and would likely sell quickly. We left the lot and looked elsewhere, both private owners and another dealership. I was unable to find any other car within my price range that even came close as far as quality. He didn't really have to work to push the SUV, as I know it is a good car, and also that it is a safe car (my kid is still with us). The price was fair, and Marc gave us a free CarFax report. When we decided to purchase the vehicle, I called Marc, and he had the paperwork and car ready when we arrived. I probably spent a total of 1 hour at the dealership with both visits. That has never happened to me before. It usually encompasses several hours. I did not feel rushed, and I did not feel pushed into something I may not want. Thank you. I believe Marc is a professional who knows his job and very good with people. More

When I arrived at the dealership, I already knew the car I wanted. So when Boon approached me and my boyfriend we got straight to business. We test drove it and fell in love with the car so they appraised o I wanted. So when Boon approached me and my boyfriend we got straight to business. We test drove it and fell in love with the car so they appraised our car and Lee gave us the most money for our trade-in than we had gotten in the 4 other dealerships we visited. I always have a good nights sleep before I make a big decision so the next morning we were there bright and early. We negociated the price, and I feel like I got a great deal on it too. Overall my experience was wonderful! They didn't try to sell us unneccessary add-ons and they were very friendly! Next time I am in the market for a used car, I'll be sure to pay them a visit! More

I recently purchased a 2007 Jetta from Marc Smith at Maund Imports preowned lot on burnet rd, I am 63 years old and this is the best car buying experience of my life. Mark was kind, helpful, and really Maund Imports preowned lot on burnet rd, I am 63 years old and this is the best car buying experience of my life. Mark was kind, helpful, and really atuned to what my needs and concerns were, I felt like I was with an old friend!!! Everybody was great, George Moreno the finance/title manager saved me half a point in interest over what I thought was a great rate at my credit union, he did,'t have to do that because I had everything already in place at the C/U... and he helped keep my grandchildren entertained while I was checking the 07 Jetta and and getting a trade evaluation on my 04 Jetta, you can tell this guy loves kids, he said he has 2 little girls...and he is a pleasure to work with.. Cudos to Johnny (Boone?) the other salesman, he helpeed move cars, got gas for me, made fresh coffee for my wife and he and Marc seemed to work together like I was the most important person in the world, thanks Johnny for all your help, I know Marc is my salesman but I would not hesitate to recommend you also to anybody who needs a great used car!!!! Just a quick thank you to Mr Semela (Lee?) The used car manager, he was outstanding, even raised my trade value a bitg to help me stay in budget, and you can tell he cares for the customer and the people that work for him!!! Thanks to Maund Imports Used car department for making this buying experience the best ever!!! Jack C. Austin, Tx More

I just brought my brand new GTI from Ken and it was the smoothest transaction imaginable. Ken and I worked everything out remotely using the telephone/internet and agreed on a price instantly and there rea smoothest transaction imaginable. Ken and I worked everything out remotely using the telephone/internet and agreed on a price instantly and there really was no hassle. Since I am not a US citizen, financing was complicated for me and they got me a great 0% deal through VW. We had to get the specific car I wanted shipped from another dealer and when I eventually went to pick it up, everything was perfect. No problems at all. It must have taken us 30 minutes to get all the paperwork completed, Ken then took me though everything about the car and then we were done. Car deals are a two way process and you have to be willing to work with them on some things and because I was willing to do that (in my case with the financing), everything was great. I highly recommend you check them out. More

I went to Charles Maund VW in Austin, TX and worked with Gordon Spencer. He did not have the 2010 Jetta Sportwagen TDI I wanted on the lot, so he got it in from another dealer. I went in to pick up the car Gordon Spencer. He did not have the 2010 Jetta Sportwagen TDI I wanted on the lot, so he got it in from another dealer. I went in to pick up the car - it was Gordon's day off, so Ken helped me. I walked around the car to check it out & saw a huge scratch on the driver's side near the front of the car. I touched it & said, "there's a scratch on my new car", then Ken touched it and said, "no, it's a dent." Ken said they would pound it out, then buff it and it would be like new. I was so excited to be getting this new car and it really took the wind out of me when I saw this and Ken's response didn't help. I felt like he thought I was being ridiculous in my reaction. He said they were going to fix this car either way & if I didn't want it, they could easily sell it to someone else. I told him I'd think about it overnight and he agreed they would try to get me another car if I decided this one wouldn't work. Gordon called & spoke with my husband the next day. Gordon thought it was silly that I didn't want this car - as 'it's only a dent & we can fix it'. My husband backed me and said 'she knows about it & it will drive her crazy to have that car now'. So Gordon finally agreed to find another car for me. I was not happy with my experience and sent the following email to Gordon on Saturday: Hi Gordon, I'm really disappointed that the car had a dent on it when we went to pick it up on Thursday. I was expecting a perfect car from Volkswagen and it fell far below my expectations with the dent. I've given this a lot of thought and if I take this car, I'm always going to know there was a dent on it before I got it and it got fixed. I'm Not okay with that. Buying a new car is supposed to be a great experience - especially when it's a Volkswagen - and it was until I saw the dent. I understand that was the only one in Texas like it, but I don't want a car that had a dent fixed on it. After driving the 17" tires and the 16" tires on Thursday, I can't tell that much of a difference. I remember you said it opens up a lot more cars if we go with the 16" tires. So let's go with the 16" tires. I put the requirements I have below. I'm flying out early Sunday morning and should be back on Friday around noon or so. If you can get the car in anytime next weekend, that would be great. Feel free to call the house at *** and leave a message once you have located the car. If we have another experience like this, I'm not sure I will want to go with a Volkswagen, as it is I'm a little leery now. Thanks, Laura Gordon wrote me back the following Thursday at 4:15pm and said, "Laura, I have your white/black diesel Sportwagen due in tomorrow. The new VIN is ***. Gordon" There was no empathy in his email, nothing saying I'm sorry about your experience and we'll make it better from here, nothing. My expectations were not even close to met from this email and that is when I made the final decision not to buy the car from Charles Maund. The only reason I even tried Hewlett was because I liked the car. I wish I would have went there first. If the sales guys do this poorly when you're a prospect, I don't think you can expect much more when it comes to service as an owner. I will never go to Charles Maund again. I almost didn't buy a VW because of that experience. My husband encouraged me to try Hewlett VW in Georgetown, TX since I really did like the 2010 Jetta Sportwagen TDI. I read reviews on many sites and Russell Blackstone stood out as a wonderful salesman in all of them. I called to make an appointment to meet him and told him of my other experience. He apologized and promised me that Hewlett VW was different. Russell was friendly, efficient, and professional during my entire experience - he is the reason I purchased a VW. He took the time to show me all the features of the car - the big things and the little ones - and it's clear he knew this vehicle inside and out. He did not have the exact car I wanted on the lot, but he was able to get it in a reasonable amount of time. He kept in touch with me and gave me appropriate status updates. Everyone at Hewlett VW has been very friendly and helpful - including the receptionist and Edward in the parts dept. (I decided I couldn't live without the base carrier bars & luggage rack). They have a nice, clean waiting area there with 2 computers you can use, wi-fi for my MacBook, and free bottled water. I went to pick up my new car and Russell exceeded my expectations making this experience perfect. He took a picture of me next to my new VW and sent me that with a personalized letter thanking me for adopting my Jetta from him at Hewlett VW. His follow through has been amazing and I'm happy to say he has far exceeded my expectations. More

Salespeople really pushy and not interested in what kind of car *you* actaully want. When asking for a new vehicle of a particular transmission and with particular options, they put me in a jetta to test dr of car *you* actaully want. When asking for a new vehicle of a particular transmission and with particular options, they put me in a jetta to test drive instead. When I said I wanted to wait until they had the right Golf in, they said "Well - Can't you just use your imagination - I mean help me out here." Getting a vehicle appraised is also no good. They take the car to be appraised without you present and then even with CarFax info at hand they won't believe your story over whatever the Used Car salesman has said. Don't both with these guys. (oh and when I was going to look at a car to test drive they had me wait close to an hour) More