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Patterson Kia of Arlington - Service Center
Arlington, TX
16 Reviews
16 Reviews of Patterson Kia of Arlington - Service Center
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August 13, 2016
They were wonderful!! My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were waiting and so polite. I would recommend Patterson Kia if anyone needs a car. More
by mitzi45
Employees Worked With
James Foulsom and Gary Roberson
December 07, 2015
Service Dept Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The few times I've taken my Kia there for any type of service I have to deal with confusion and time delays. Sad thing for me - this is the closest Kia dealership to me and I have found that the other Kia dealerships seem to have the same issues - long waits and quite a bit of confusion at the Service Dept. More
by SaraEPerkins
Employees Worked With
NA
August 04, 2015
why did I go back? ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 a ...just stupid I guess. Called service department to make an appointment for a recall repair. I was given a 10:20 appointment. Showed up at 10:20 and was greeted by a service rep who did not even ask my name. He told me it would take at hour, 90 minutes max. At noon, my car was still lined up at the service bay door. It had not even entered the service bay. Told the service rep I would not wait any longer because the time required for the repair was 1 hour, according to the recall letter and service rep who initially scheduled the appointment over the phone. So, best case scenario, I would have been done by 2 p.m. I should have known better than to bring it to Patterson for service. I purchased the Soul there and it was absolutely the worst sales experience I've ever had. It took 3 days to purchase the vehicle. Between the sales person having to talk to the sales manager, finance manager, getting a trade in value, running a credit check, bonding, and waiting for the car to be prepped, it took 3 visits. There more negative sales info, much more. But, needless to say, I cannot recommend this dealership for sales or service. More
by richard
Employees Worked With
unknown
July 12, 2015
Patterson Kia of Arlington Does Not Honor Kia Warranty! I brought my Kia Forte Koup to Patterson last October, under warranty, because the passenger window would not go up. Patterson replaced the motor, but I brought my Kia Forte Koup to Patterson last October, under warranty, because the passenger window would not go up. Patterson replaced the motor, but later that day the same problem, so Patterson locked the window up and ordered the part. I'm in retail, so there is no time for me to do anything during the holidays. Now it's February and I'm trying to get this addressed and Patterson tells me that they will have to order the part again, but now the repair will cost me $300+, I told Patterson "no, this is a warranty repair", Patterson told me "we'll call you back". Come March, I've heard nothing, contact Patterson, same exchange, still no call back. Called Patterson a few more times with the same result, and finally got too frustrated with the runaround. Patterson never even repaired the damage done to my door when the panel was removed, and I've had a non function window for 8 months. We've all heard stories of shady mechanics, Patterson Kia of Arlington is the epitome of a Shady Mechanic! More
by Jeremy Bacchus
Employees Worked With
Mike
September 12, 2013
I don't know if it was the car we bought or what but it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an 2008. It has been there for several days and the service department can not give us a time frame as to when we will get our car back. I have called them more than they have called me. I asked if they gave a loaner car seeing as how they have my only family car and I have three children to get to school and a two seat truck but they have yet to get back to me on that. Very frustrated that it is taking so long and no feedback is being given. I would be content if I had a way to drive my family to and from the places we need to be at in a car that could take us all. More
by katrinadjones
Employees Worked With
Service deptartment
May 28, 2013
My wife and I brought her Kia in this past weekend for the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia Sportage, til now. Recently, the driver side rear brake started making noise. At her request, I came with her to explain the noise in hopes that it would be investigated during the 75k service. At drop off, I explained to the service rep that the driver side rear break was making noise. That the noise was very erratic and that it was making the sound a drum brake makes when they're sticking. At around 9:20am, the service rep called my wife to inform her the rear brake pads were at 25%, and that most likely it was the wear indicator creating the noise. He also stated that they didn’t know for sure if this was the noise, because the wear indicator is on the back side of the rotor. My wife called me to relay the information, and I told her to pass on the $200 brake service. Immediately, two red flags came up. The first flag being that this type of noise would NOT be that erratic, and the second being that being that wear indicator noise is NOT what I described to the service rep. Later that afternoon, I removed the driver side rear tire, and checked the pads myself. The rear pad had approximately 50 thousandths left before the wear indicator would hit the rotor. Then, while the brake caliper was removed and the parking brake was released, I checked the hub to verify free rotation without resistance. It failed, and all at once everything made sense. It sounded like a drum brake sticking, because it WAS a drum brake sticking! The culprit was the driver side rear parking brake sticking. Also, I verified this against the passenger side rear which spun freely. I also discovered that Patterson Kia had rotated the tires incorrectly. The tires are directional and had been rotated front to back diagonally. There is a severe lack of attention to detail in Patterson Kia's service department, and I advise anyone to proceed with caution with anything other than simple routine maintenance! More
by paynejef
Employees Worked With
Jordan Roberson & Stephen Smith
