Patterson Kia of Arlington - Service Center

The worst. Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in t Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven". More

I have owned many cars much fancier than Kia and dealt with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many calls!! He is always friendly, extremely professional and always ready to satisfy my needs as a customer!! xxxx the only reason I’m still driving a Kia after replacing an engine and all is because of him!! 5 stars for this guy! He’s as good as it gets!! THANK YOU for you service!! Mercedes Williams More

THIEF If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walkin If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walking away. Everything went great up until it was time to get my car. I went in for a scheduled oil change appointment at 2pm on 7/5. I was told it would take an hour to an hour and a half for them to complete my car. I requested for a ride back to work since I was on my lunch. 4pm comes around and I have not received an update on my vehicle. So I reach out to the advisor Tim Barnes that was working with me. He tells me they ended up having to do a warranty reprogram to my ECM software on my car and then gives me a list of items that also need to be done to my car. I end up getting my car back at 4:45 pm. I get into my vehicle and before driving off I check my center console and my personal item is no longer where it was left at drop off! Now again I went in for an oil change nothing else, there was no reason for anyone to look or get into my center console. I addressed the issue with the service advisor Tim and the first thing he says to me is "well we don't have any theft issues around here" and that the gentleman who worked on my car was already gone for the day, imagine that! Well obviously they do have a theft issue otherwise my personal item wouldn't be missing from my vehicle! He requests that I wait here, while waiting for him to return I go through my vehicle just to make sure they didn't put it somewhere else. He comes back with the Service Department Director Jason Conley, who was very unfriendly and tried to make it seem like I was lying. He and another gentleman start searching through my car even after I told him I had already checked the vehicle, once again making me seem like a liar. The director Jason tells me he will be back. I sit there waiting for at least 20 minutes before I just go inside looking for him (Jason). The director Jason comes around the corner in the office and tells me "we have searched all the techs tools boxes and the detail bay, your item is not here." I tell him it doesn't just get up and walk away or vanish like that. I remind him that I was told the guy who worked on my car is already gone for the day, so what about him? He states that he checked his tool box as well and called him about it then says "he doesn't have it". He also proceeded to tell me that he knows this guy very well and his father is a priest. I don't care who his dad is or how good of a person he is, someone stole this personal items from my car and it needs to be handled accordingly. Then once again he tells me the item is not there and he doesn't know what to tell me, this will be the 3rd time he has tried to make it seem like I was lying. I informed him I would be making police report that this is a very serious matter. I went back to my car made a report and waited for the police to arrive. The investigation is still on going with the police. More

Its a mixed bag. The managers weren't bad. The recptionists were kind and cordial. The mechanics are happy to leave a job half finished. Pete the service advisor was t The managers weren't bad. The recptionists were kind and cordial. The mechanics are happy to leave a job half finished. Pete the service advisor was terrible. You better know your car before taking it in for service. Use anyone but him. More

Surprisingly simple, straight-forward and very satisfactory! This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer se This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer service. For instance, my salesperson was Kenneth Eborka. He approached me in the maintenance bay after I had had an oil change and an alignment done, and was about to leave in my 2015 KIA Sportage. He asked if that was my car, and I said yes. He asked if I liked it. I said, uh, yes. He said come and let me show you something that will wow you. I had a few minutes, but did not have any intention of buying a car that afternoon. So I went with Kenneth into the showroom and was indeed wowed! The 2017 model Sportage is gorgeous! We had to go take a test drive, just because. I fell in love with it! He is good at what he does, let me tell you. Everyone I dealt with that day, from Jarrid Vinson, Assistant Service Manager, to Kevin Polite, New Car Director, to Robert Hall, Finance Manager, and of course, Kenneth Eborka, salesman extraordinaire, was kind, thoughtful, helpful, patient, and very professional. The whole process was smooth, orderly, not rushed or harried; just comfortable and, again, professional. Very impressive! More

Great service with no hassle!! I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank yo I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank you Patterson Kia!! Great service and very helpful. More

Fast, Efficient, Affordable Service Dept Outstanding service on the pre-owned Nissan that I bought last month. Gary Roberson and Tim Barnes made sure my car was in almost-new condition at a V Outstanding service on the pre-owned Nissan that I bought last month. Gary Roberson and Tim Barnes made sure my car was in almost-new condition at a VERY affordable price. They are a woman-friendly company and the service is fast and efficient. I would highly recommend Patterson Kia of Arlington to everyone. More

My wifes optima is 30 days out of warranty. My wifes optima is 30 days out of warranty and they refuse to honor her steering wheel heater switch going out, we will never buy another Kia product My wifes optima is 30 days out of warranty and they refuse to honor her steering wheel heater switch going out, we will never buy another Kia product again. More

Beware of terminology used When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four oil changes. Period. Whether you use them in one year or two it doesn't matter, don't expect more than four even when purchasing a new vehicle. Review follow up: I did receive a prompt response to my review on the same day from Tom Wofford with an apology and oil change offer. That was very pleasant. More

Excellent customer service This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While wai This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While waiting, I observed excellent customer service from everyone that passed through the service department. They are very attentive to every customer and obviously doing something right because this place is buzzing with business. More