Vanguard Kia of Arlington

Great salesmen lousy finacing Jim Shuemake was my salesman was very informative, polite and explained everything. I had submitted a credit app online and was approved until I was Jim Shuemake was my salesman was very informative, polite and explained everything. I had submitted a credit app online and was approved until I was ready for F&I then it all changed Salespeople 5 stars other no More

Great customer service Bought a new KIA yesterday and had the best experience ever. Our sales guy, was so awesome. Best customer service ever ! Thanks Cef !! Tina Gerner Bought a new KIA yesterday and had the best experience ever. Our sales guy, was so awesome. Best customer service ever ! Thanks Cef !! Tina Gerner More

Buyer beware, wrong size tires on purchased car. I bought a used car from Patterson Kia of Arlington, and they had put new tires on it. Later on, I discovered they had put the wrong size tires on it I bought a used car from Patterson Kia of Arlington, and they had put new tires on it. Later on, I discovered they had put the wrong size tires on it, and so now when I have an issue with just one tire, I am being forced to purchase an entire new set. Patterson will not make it right either. If they really cared about their customers like "family" so they claim, they would do what is right and put the correct size on my car. Besides the replacement issue, since I have tires on my car that are smaller than the manufacturer specification, my speedometer and my odometer are incorrect. Shame on you, Patterson Kia!!! More

Great service My family and I have been Patterson Kia customers for years. We've always had excellent service there and have bought several vehicles from there beca My family and I have been Patterson Kia customers for years. We've always had excellent service there and have bought several vehicles from there because of that. We have also often referred friends because of the service. More

Buyer beware READ this before you even step foot on this dealer lot!! My daughter who is a single mom of a 4 year old boy had been looking for a used car for a few READ this before you even step foot on this dealer lot!! My daughter who is a single mom of a 4 year old boy had been looking for a used car for a few weeks and we chose a Saturday that we were both free which is very rare these days. So on Saturday February 25th we hit the road to look at cars. We visited 2 other dealerships before we landed at Patterson Kia in Arlington, TX. We looked at 3 different small SUV’s that were in her budget and she narrowed it down to two. We pulled them side by side and compared them and in my mind it was a no brainer. Pick the one with the lower mileage and the 10yr/100k warranty. She agreed and we went inside with the salesman to start the paperwork. As we are sitting down filling out all of the paperwork the salesman is called over to the manager’s office. He walks back and says “I’m sorry but the couple that was here looking at the car before you CALLED back and said they want the car. Mind you, we are already doing the paperwork to purchase it and they “called” and said they wanted it. I was not happy and ready to walk out. My daughter on the other hand was tired of looking and it was late so she opted to go with the other SUV that she had been looking at earlier. At this point, I ask the salesman if they would match the warranty that was on the Kia to the Hyundai that we purchased. He spoke with the manager and came back and said they would do that since they sold the other car out from under us. Needless to say we go through the rest of the buying process and while we are sitting with the finance person I ask about the warranty and he said they do not have a “free” warranty but they will sell us one. He then proceeds to put on the pressure to sale the warranty which would push the payments above her budget. Again, I’m ready to walk out but my daughter says no. This is when the fatherly side of me should have taken control but didn’t. This was around 9:30pm on Saturday and I had a flight to catch the next morning so we finish the paperwork and we leave. The next day I thought more about what had happened and felt anger just take over. I felt taken advantage of and cheated and lied to and we let it happen. I could have easily got up and walked out but she needed the car. They knew this and they also knew they were not selling just one car but two so why do anything for us. First of all, why would they choose to sell to someone that “called back” when I’m right there doing the paperwork to purchase? Then, why lie to me and say they will match the warranty and then pretend like they had no idea what I was talking about? I’ve purchased many cars and have never been treated like this before. I will say that RJ the salesman was no part of this and was very pleasant to work with. He even bought us dinner. But unfortunately, after this experience I will never purchase another car from this dealership. I wish we had walked out and taken our money somewhere else but it’s too late at this point. More

Hard Work We have purchased three vehicles from Patterson Kia. The last one we purchased for our 18 year old daughter. We worked with Cody Reyna. And he went ab We have purchased three vehicles from Patterson Kia. The last one we purchased for our 18 year old daughter. We worked with Cody Reyna. And he went above and beyond looking for just the right car for our daughter. I would highly recommend him to anyone! He was a delight to work with! D. LaFond More

High Integrity I purchased a car from them 2 years ago and yesterday I saw a car that was advertised on their website that I was interested in. However, when I got I purchased a car from them 2 years ago and yesterday I saw a car that was advertised on their website that I was interested in. However, when I got there, there was a big mix up and misunderstanding. The long story short is that to make up for the misunderstanding they went above and beyond, took a loss on another car, just to make sure we were happy. Hats off to them, because you never see businesses bend over backward for their customers anymore. Enough to say that I will always be returning to them when I need a new car. Thank you Patterson (Kevin and his team!!) More

Old School Tactics The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more ga The only thing they didn't do was throw my keys on the roof. Stall tactics. Withholding of rebates. Ran my credit EIGHT times!!! Then to throw more gas on the fire, They took a deal we had reached for $288 a month and when my wife and daughter went up there the next day to sign the papers, Ramrodded, humiliated, and generally wore down my wife. They made her feel ignorant, and she is not. They talked down to her, the main offender being a finance guy named, Edwin Pineda. When he was done with my loved ones, the price was THREE HUNDRED NINETY NINE DOLLARS A MONTH!! l Long story short, I went up there, and they fixed the deal back like it was originally agreed upon. I won't waste time calling them all names, but based on my experience, Patterson Kia is the worst car buying experience I've had in 44 years of buying cars. And in that time I've bought LOTS of cars. Oh, and they fired the only decent person we dealt with during this ordeal, Thomas Whitehead, cause he wouldn't work their slave hours. Thomas, holla, I have 2 more cars to buy, soon! More

Outstanding Service Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a Quyen was awesome! Very friendly, informative, and helpful. I came in as a spur of the moment situation on Friday evening not expecting to purchase a vehicle. At noon on Saturday I drove off in my 2013 Kia Sportage. Thanks Quyen Nguyen😊 Definitely a win win situation! More

My 2016 Kia Buying Experience I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not v I received a call from Thomas Whitehead about trading in my 2015 Optima for a newer model vehicle. I was happy to receive the call because I was not very happy with my experience in leasing my first car. I went in not expecting a good visit but Thomas soon change my prior experience into a very happy one this time by better customer service and overall pleasant time. He was able to get me all I wanted into my new Kia that I did not receive from my prior experience and even more. Thomas has kept me informed with all Kia has going on and has been Extremely helpful. I can truly say, that if he was not there and Charles (sales manager), I would not have lease a new vehicle. Overall EXCELLENT experience!!! More