Vanguard Kia of Arlington

Great Experience! From the moment I stepped in Patterson, I felt comfortable and at ease. They wanted me to be in a car I would be happy in, and did not push me in any From the moment I stepped in Patterson, I felt comfortable and at ease. They wanted me to be in a car I would be happy in, and did not push me in any way or in any direction. (That was important to me!) I found the car I wanted and left with payments I was comfortable with. Could not have gone any smoother! More

Great experience! Wonderful experience. Chris was very helpful and honest. Made the buying experience enjoyable and no hassle. I would recommend Patterson and Chris Wonderful experience. Chris was very helpful and honest. Made the buying experience enjoyable and no hassle. I would recommend Patterson and Chris to anyone and everyone! More

Chris Vinson is the man! I've been to several Kia dealers, but none of them have stood in comparison to Patterson Kia. Chris Vinson has sold me 3 cars, and I have referred sev I've been to several Kia dealers, but none of them have stood in comparison to Patterson Kia. Chris Vinson has sold me 3 cars, and I have referred several buying customers to him. Any issue I've had, service or not-he and the Patterson team have gone out of their way to help. Yes. Yes. And all the yes's. This is my dealer for life. More

What an ordeal! Negotiated a price for a 2015 Kia Soul online. Went to dealer, and price was honored, yay! Went to financing department and problems started. First, h Negotiated a price for a 2015 Kia Soul online. Went to dealer, and price was honored, yay! Went to financing department and problems started. First, he put in an interest rate 2% higher than what my 820+ credit score qualified for. He fixed that, then misfigured the sales tax. he fixed that, then added 200 dollars for a "theft protection plan" that I did not ask for or want. He finally fixed that and took my $6000 check and we were ready to go! But they needed to install splash guards and a spare tire/jack in the car. They were to call me in a day or two when it was ready to pick up. After waiting four days, I called them. They said they had to wait for splash guards to come from Kia. I called another dealer who had them in stock, and asked Patterson why they could not get them from this other dealer??? So, after a full week, they texted me that the splash guards were installed but now they had to wait for a spare tire/jack to come form Kia! I called the GM, who was not there and was transferred to Dennis, supposedly the sales manager, who somehow found a spare tire/jack and had them put in the car! Amazing! So we arrived to pick up our new car, and after waiting, waiting, and waiting, another guy came out and told me that they had not deposited my $6000 check and they wanted me to sign a new contract for the car. Them not depositing the check was the first red flag, a new contract, after the hassle the first time, was the second red flag, so I took my $6000 back from them and left. There is just something about this dealership that simply does not pass the smell test. From the sneaky extra charges on the contracts that I caught, to the not wanting to install the extras on the car so I could pick it up, to them wanting to start over when I was there to get the car, it simply does not smell right. My advice; If it does not feel right, do not go through with it. We chose not to. More

Friendly and helpful Patterson Kia is always friendly and I love going in there because I know they will make it as easy as possible for me to get the vehicle I want. I ha Patterson Kia is always friendly and I love going in there because I know they will make it as easy as possible for me to get the vehicle I want. I have nothing but good things to say about them. More

Positive experience Our salesman Trey was awesome, we bought the vehicle we saw online. This was the MOST positive experience we have ever had with a car dealership. Our salesman Trey was awesome, we bought the vehicle we saw online. This was the MOST positive experience we have ever had with a car dealership. More

Fantastic experience, once again. Last week we entered into our third lease of a Kia from Patterson Kia of Arlington. The first time we went there it was because they had the color of Last week we entered into our third lease of a Kia from Patterson Kia of Arlington. The first time we went there it was because they had the color of Soul that we wanted. That was such an incredibly positive experience (by someone who typically HATES to deal with dealerships) that we have continued to drive far out of our way to do business with them. This experience was no different. Trey was incredible in the service which he provided. We started via text and he had provided me with everything which I needed before I even went down there to check out colors. And, after we'd decided what we were going to do, I texted him and asked that he have as much ready for me as he could when I got there as I didn't have a lot of time to spare, and he was totally ready for me when I arrived. Less than two hours later, I drove away with our new Soul which was even better than I could have expected. Kia has made incredible progress with regard to road noise and shock system between 2012 and 2015. More

Best car buying experience ever!!! I've been dying for a Kia Soul so I went online to Patterson Kia. Online sales manager called me first thing the next day and said to let him know whe I've been dying for a Kia Soul so I went online to Patterson Kia. Online sales manager called me first thing the next day and said to let him know whenever we wanted to come in he'd be glad to meet us and introduced us to a salesman. He luckily introduced us to Trey Hood. Trey was great from the start. He asked all the right questions to help him find the best fit for our needs. he went through his inventory with us and I picked my new baby, a black, 2015 Kia Soul. there was no haggling. there was no back and forth to the manager with one deal or another. just a great offer at a great price. believe it or not, about two and a half hours from beginning to drive out. I will definitely be pointing my friends his way, actually I feel like he is one of my friends now. can't wait to see him at VIP night. More