Vandergriff Toyota

Make sure you know what's required for maintenance for servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 mile servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 miles). Took my vehicle in for a 6-month since it keeps low miles. Service rep stated: 1) according to the system they didn't change my oil and they would be doing an oil change for free today (duh, it's included in my Toyota Care plan), and 2) they're going to do a $29 fuels system clean since he's helping me out with a free oil change today (I declined). Anyway, it sounds to me like this may be a common practice at this Service Center so make sure you know what's included for free already and what's required because it looks like they try to upcharge or upsell to customers they think don't know what's included/required. And you guys owe me a free oil change outside of my warranty since you didn't do it last time. More

teamwork service so bad, oil change service 3h no finish, customer service say 45minute more than customer service say 45minute more than More

Extremely long story I will try and shorten - car stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - quoted being completed last Thursday 9/5. - didn’t hear back from the service advisor at all last week until I texted on 9/7 asking about car - was then informed that the tech had lost my key fob during the test drive and they needed to order a new one to replace it and I had to drop my other key to program it - drop fob on Tuesday 9/10 SA said will be done same day - no call, I text asking if it’s done, he says yes. - get there at 5:30 and get keys from cashier both keys are old and no new fob - i then see the huge grease stain in the photos below and get the car back on Empty, zero mile range. - i check the mileage log to report to work and see it was last driven on 9/3 - so the key was “lost” and I had to go up there for no reason? Why wasn’t anything communicated to me prior to me reaching out on 9/7. - then to get the car back dirty, and with ZERO gas, like seriously guys xxx. I wasn’t expecting it to be full, but like maybe half a gallon — it’s a Prius not a tundra or sequoia. I will go further from my home to have my vehicle serviced from now on. This was extremely disappointing from so many aspects. DO NOT RECOMMEND. After leaving my review, the Service Advisor, Chris, texted me saying my poor review impacted his pay, and that my review wasnt warranted because I had a company fleet vehicle and I wasn't paying for it. I told him, if he wanted better reviews he should be more transparent for his customers. More

From sales to service Vandergriff is the best! Dealer is the perfect place to buy or service your vehicle. 11/10 would definitely recommend Dealer is the perfect place to buy or service your vehicle. 11/10 would definitely recommend More

I asked the mechanics to learn about car maintenance as they worked on their car and they were more than happy to explain what they were doing and what they recommend. They guys that worked on my car thoro they worked on their car and they were more than happy to explain what they were doing and what they recommend. They guys that worked on my car thoroughly explained what they were doing and why since my car is at 10K miles as well as answered my questions professionally. I would definitely ask for Steve, Eric, and Quincy again! More

The part for my 2022 Tundra have been on order for over 1 year. Brand new truck never have worked correctly. Dealer never call with any updates. Every time I am there for service they blame Toyota. However, year. Brand new truck never have worked correctly. Dealer never call with any updates. Every time I am there for service they blame Toyota. However, Toyota is still making new trucks and my truck use the same parts. If it was one of Vandergriff family members it would have been fixed by now. More

Vandergrift Toyota was my dealership of choice because I heard they had a really service department after the sell. What I got was C'ean Johnson and I have praise his willingness to go up and beyond to mak heard they had a really service department after the sell. What I got was C'ean Johnson and I have praise his willingness to go up and beyond to make sure I'm happy once I leave the service department in which he's successfully done everytime! I as a business owner would gladly take him away! 😀 Seriously thank you, C'ean for everything!! F. Jenkins, Jenkam Builders, LLC More

C’ean Johnson is always very helpful. He makes sure that my car is serviced quickly and efficiently. He makes sure that my car is serviced quickly and efficiently. More

C'Sean Johnson is an excellent service advisor. He's very knowledgeable and courteous with his customer service. I appreciate him when it comes to serving my hybrid Camry. He's very knowledgeable and courteous with his customer service. I appreciate him when it comes to serving my hybrid Camry. More

C’ean assisted me with 3 of our family Toyotas recently and did an excellent job. I just walked-in one day and he was courteous, was very detailed with answering my questions and very knowledgeable. After and did an excellent job. I just walked-in one day and he was courteous, was very detailed with answering my questions and very knowledgeable. After speaking to my husband we decided C’ean would handle our vehicles moving forward. It was the best decision ever! We have 4 vehicles all Toyota!!! C’ean is an excellent service advisor keeping you informed the entire time your car is being serviced. More