Vandergriff Toyota

After having issues with the alignment on my car for several months, and previously taking my car in for service at another Toyota dealership, I took my Camry to Vandergriff Toyota of Arlington when it several months, and previously taking my car in for service at another Toyota dealership, I took my Camry to Vandergriff Toyota of Arlington when it started to get a vibration. I told the service advisor, Ryan, of the issues I’d been having and what another Toyota store had recommended. I tried to give him as much information as possible so the technician could determine the issue. The technician performed the alignment, and even commented after being asked to come talk to me after the procedure that the alignment was just barely out of spec on one wheel(only .14 out on the left front wheel). Ryan, myself and the technician spoke for about 15 minutes about what could be wrong with the car and where to go from there. The technician said everything was checked out and he did not know what the issue was. When asked specifically about the tires, he said they were fine. When asked specifically about the steering components, he said they were fine. The next day, I took my car to Discount Tire to have the tires rotated and was informed I had a tire that had separated and was about to blow out – hence the vibration. The day after that while changing my oil, I found a steering rack boot completely shredded and power steering oil covering the underside of my car – remember, the Vandergriff tech said everything was fine. After this information was given to Pat Lemieux, Service Manager, he asked me why I, and I’m not a technician, hadn’t caught this before if I change my own oil. Not only did the technician NOT do the multi-point inspection they say comes with every service, but he also lied about checking all of these items directly to my face. When talking with Pat and Ryan about all these issues the following week, I was astonished at the complete lack of any acceptance that they missed all these things. I knew I wouldn't get my money back going in there and I didn't even bring up a reimbursement on our last meeting but the smugness and condescending tone he took throughout our conversation was more than I could handle. I’ve worked in the auto industry for over 10 years now and I was a service advisor at 2 dealerships for 3 of those years – never have I heard of a Toyota dealership treat people this way nor have I seen such a absolute lack of willingness to help in any way. More

While I could write a long, extensive review of our recent experience at Vandergriff Toyota, I'll keep it short & to the point. We traveled 90 miles (one way) to purchase a new 2012 Prius. Dealership w recent experience at Vandergriff Toyota, I'll keep it short & to the point. We traveled 90 miles (one way) to purchase a new 2012 Prius. Dealership was busy, no place to park, the facility was less pristine than what I expected from Toyota. Typical big car dealer with all the normal dealership BS. Our sales rep was Glen Byrd, a nice guy, but with only very limited authority to make the sale. Constantly running back & forth to "the big guys" to get the real price on the vehicle was quite irritating to us. MSRP on our car was inflated by about $4000.00 with crappy dealer add-ons. We had to negotiate back down to get back to the original MSRP. They low balled us on the initial offer on our trade in order to later come up to make the deal. Overall, the experience was just exhausting and arduous. We were well armed with information on pricing and trade values from other sources and in the end, we finalized the purchase at MSRP less roughly $500.00, which we felt was a fair price. An uninformed buyer would certainly be in trouble here. The dealership survey, immediately at the end of the sale, was also unexpected and inappropriate. Would we purchase another car Vandergriff Toyota? Probably not. More

Back in the summer of 2011 someone pulled out in front of my '08 Highlander and was deemed totaled by the insurance company. I was compensated for my loss and began car shopping at local dealerships to repla my '08 Highlander and was deemed totaled by the insurance company. I was compensated for my loss and began car shopping at local dealerships to replace the Toyota. At the time I had 3 different Toyotas and all were dealer maintained at Vandergriff, I decided to keep my business at Vandergriff. I received a recommendation from my service advisor to meet with one of the used-car staff, Shirley Miller. I went into the dealership a couple of times but she was not there both times. Spoke with someone else there and they took down my contact information, my vehicle request, and how much I was looking to spend. During the next couple of weeks our paths never coincided and we never met. We exchanged multiple emails and every email sent from Shirley was her attempt to upsell me to a newer and more expensive vehicle. Nothing she offered came close to what I wanted. I've owned many Toyotas and I know what I want and what I should be able to spend. After multiple attempts I became so frustrated that I decided not to replace my 3rd Toyota, and I still had 2 more in the garage. Vandergriff not only lost the sale of the vehicle, they lost out on revenue for one of my Toyotas in their service department. They lost twice. If I am a constant customer with 3 vehicles int heir service department, you would think the sales team would want to value my business. Guess not. More

This was the best car buying experience that I have ever had. Shirley was very friendly, as was the entire sales staff. There were three identical vehicles that I was interested in and was able to test dr had. Shirley was very friendly, as was the entire sales staff. There were three identical vehicles that I was interested in and was able to test drive each one. Afterwards, we discussed the sales price. After very little negotiation, I had the deal I wanted. Shirley and the Manager wanted me to be satisfied and were very willing to work within my budget. I was driving away in my newly purchased vehicle in less than 3 hours. I would definitely recommend Vandergriff Toyota Pre-owned to anyone looking to buy a vehicle. More

I was talking with saleperson about the trade in pricing and we both agreed a price. Hoewevr, they changed it when I whent to buy the car and they refused to give the price we aggreed. Fist time they gave m and we both agreed a price. Hoewevr, they changed it when I whent to buy the car and they refused to give the price we aggreed. Fist time they gave me $7. 5K for my 2010 Rav4 with 14k miles. I wanted $12K and then few guys came and they offered me to lease 2012 Rav4 for $272/m and when I was asking about the trade in price they did not let me see the price they wanted to give and told me do not worry about that. So, I found the price they gave me for the trade in was $8250 when I went to lease the new Rav4. I think they tricked me about the trade in. So do not agree anything without goung through the pricing carefully. More

I am really pleased with my overall experience with Vandergriff Toyota. I have read some bad reviews, and it appears that many of them are because they got an Old School type car salesman using the ol Vandergriff Toyota. I have read some bad reviews, and it appears that many of them are because they got an Old School type car salesman using the old outdated techniques of the 70's and 80's. Those techniques make me sick as well. I conducted almost my entire transaction over email. Pricing. Options. Color. The whole deal. My salesman, Mo Sayed, was professional. Didn't play the tired old games. And didn't continue to BEG me to come in and take a test drive every third sentence. I shopped his price and shopped it HARD. 2 other dealerships got a price similar. But not until they refused several times to give me the price until I CAME IN FOR A TEST DRIVE. I knew what I wanted.. .They just wanted to capture me in the Closing Chair. Mo's price was very fair. He got me the exact vehicle I wanted. I spent a whopping hour in the dealership signing the paperwork. And all the numbers added up. I take it in every Monday for a free car wash. I can't vouch for the rest of the salespeople. But I can vouch for Mo. If you want a good experience without all the stupid car sales games, GO visit Mo. Warmest Regards, G S Lewis More

I am very happy to purchase my car from Vandergrift Toyota everyone was helpful and outstanding and I would highly recommend this place to purchase a vehicle. Omar was very helpful and answered all of Toyota everyone was helpful and outstanding and I would highly recommend this place to purchase a vehicle. Omar was very helpful and answered all of our questions. More

From start to finish this was an excellent experience. Matt Robison was not your typical pushy salesman. He cared about helping us find our dream vehicle. I highly recommend Vandergriff Toyota and especia Matt Robison was not your typical pushy salesman. He cared about helping us find our dream vehicle. I highly recommend Vandergriff Toyota and especially Matt Robison to anyone looking to buy. More

I would not recommend this location to anyone. Went to Vandergriff Toyota due to an online ad for a used Honda CRV. At 10 a.m., no customers around but us, had to wait. They could not find the car (they Vandergriff Toyota due to an online ad for a used Honda CRV. At 10 a.m., no customers around but us, had to wait. They could not find the car (they said). Then, they said it was sold and offered to show us a Toyota Rav4 instead, but it was a higher price. We said no thanks and went to leave, but then they "found" the CRV. Said it had been sold but then returned due to financing issues. Said they had to "prep" it. The saleswoman (don't recall her name and she never gave a card; young woman) walked us out to the used car row where the vehicle had been sitting the entire time - it was still hot inside of it. Drove it; noticed a few flaws but had to determine what. Asked for CarFax; waited. Waited more. Got CarFax. Had been in 2 or three accidents, tho deemed "minor" by CarFax. Said price would have to be adjusted. They ran my credit before we agreed on price, even tho I said I did not want to (did not want extra credit pulls while still shopping for a car for my 16 year old). Saleswoman - dreadful at her job -- came back with a price that was $3000 over the ad price and it also had another $600+ in "options." Really?? What extra cost options are on a used car unless we ask for something? We said no, pointed out it was not even the advertised price. Saleswoman came back and literally said, "Well, he'll match the online price." Really??? And, they didn't. It was still $500 over the online price. Additionally, while we were still in the car at the end of the test drive, another salesperson brought another customer over to see the same vehicle. During the negotiation (such that it was), the saleswoman even said the higher price was what the other folks offered for the car. I think they probably came because of the ad like us, and they didn't look stupid. My wife and I left this location and we won't be back. I did find the other customers on my way out to make sure they asked for the CarFax and knew the online price. I don't think they bought either since the car is still showing for sale online a week later. I will not be back to this dealership. More

This is a substandard dealer and cannot be trusted. I This is a substandard dealer and cannot be trusted. I exchanged quite a few emails/phonecalls with a sales person and after looking at all the optio This is a substandard dealer and cannot be trusted. I exchanged quite a few emails/phonecalls with a sales person and after looking at all the options and prices, shorlisted 2 of them. Once I arrived, I had to talk to another salesperson, who basically told me that all the information that I had been told so far was plain incorrect and he doesnt have any of the cars, never had. Kind of telling me that it was just a ploy to get me to visit them, and proceeded to show me other models on his computer. I was surprised to hear this and told him it wasn't fair, to which his response was "I told you once that I dont have them, do you want to see these ones or not". I couldn't believe what I was hearing but I had driven an hour from east dallas in rush hr traffic and didnt want my trip to go to waste. However, his apologetic and arrogant behavior continued. Ultimately when I asked to see those other cars (5 in number) once more, > "I already showed them to you" > "Can you pls show them again" > "I cant do this with you, you need to talk to someone else", and walked out of the room. As I am sitting there in disbelief, another guy walks in, probably his manager and tells me that they sold the ones I had been told earlier, about 3 hrs ago, contradictory to what the 1st salesman had told me over the phone. He said he could show me the other ones like I wanted. By this time I had enough of their lies, couldnt trust a word of what they said and left. Needless to say, I didnt get the car from them. More