Vandergriff Toyota

We purchased our vehicle from Vandergriff Toyota and our salesman was Damion Nevills. He was extremely professional and attentive. It was a great experience. If you are thinking about buying a car, go see D salesman was Damion Nevills. He was extremely professional and attentive. It was a great experience. If you are thinking about buying a car, go see Damion. More

Good service department manager. Handled our concerns promptly and effectively. Look forward to dealing with Pat in the future. Nice to have our issues addressed. promptly and effectively. Look forward to dealing with Pat in the future. Nice to have our issues addressed. More

I had a very good experience with the pre-owned manager and would recommend Vandergriff Toyota to family and friends. Most likely I will purchase my future vehicle from this dealership. and would recommend Vandergriff Toyota to family and friends. Most likely I will purchase my future vehicle from this dealership. More

My wife and I had a great experience purchasing our Venza at Vandergriff Toyota last week. Our salesman, Clint Roberts, was very patient with us as we narrowed our choices down from an FJ, to a RAV4 and fin at Vandergriff Toyota last week. Our salesman, Clint Roberts, was very patient with us as we narrowed our choices down from an FJ, to a RAV4 and finally we settled on a wonderful V6 powered Venza. More

I came to the store and Clint Roberts was a great help and I'm still receiving great customer service. I would definitely recommend this dealership to others. and I'm still receiving great customer service. I would definitely recommend this dealership to others. More

Linh is friendly, out going and knowledgeable! She was quick to show me what I was looking for and wasnt afraid to dig for deals and ask questions. It was GREAT to see a sales lady on the floor being act quick to show me what I was looking for and wasnt afraid to dig for deals and ask questions. It was GREAT to see a sales lady on the floor being active and keeping up with her counterparts. Her sales and customer service skills are outstanding! Keep up the good work! More

Just wanted to let you know I had a TERRIFIC BUYING EXPERIENCE from your DEALERSHIP last night. Your sales staff was very courteous & knowledgable. Your Operations Manager, Shannon Ashford was very hel EXPERIENCE from your DEALERSHIP last night. Your sales staff was very courteous & knowledgable. Your Operations Manager, Shannon Ashford was very helpful with our purchase. Thanks VANDERGRIFF TOYOTA!!!!! Great Buying Experience!!! More

Absolutely horrible and insulting experience they can't take negotiation and a little level headed common sense from the customer without yelling at the customer and getting to the point of refusing can't take negotiation and a little level headed common sense from the customer without yelling at the customer and getting to the point of refusing to sell a car to me! Total waste of time buyer beware this place is joke ran by a bunch of crooks!!' Customer service and RESPECT is the LEAST of their concern!!! More

I called Vandergriff after receiving a letter and some vouchers. I initially tried to explain my situation over the phone and hoped to get a sense of whether it would valuable to come in at this time or p vouchers. I initially tried to explain my situation over the phone and hoped to get a sense of whether it would valuable to come in at this time or perhaps wait for my credit to improve. This was my 1st mistake: to expect that the salesman might answer a question in any way other than "buy a new car." I understand that the salesman's job is to sell cars but there should also be some concern for the needs of the customer. I had a 2009 Prius and was paying an 8.5% rate on the loan. I knew that new rates were low so I thought there might be a slim possibility of actually lowering my payment by getting a new car. The vouchers I received suggested that that might be possibility. A couple of the offers were 0% rates for 6 years and 90 days of no payments. These things were not offered to me even though these hooks were used to lure me into the store. The salesman showed me a pre-owned but very nice car and we began to deal. My goal coming in was to possibly improve my budget situation. I tried to explain that but I am not sure that mattered to him. The initial offer, $700, would have raised my payment by $283. There was no way I could do that. From our previous conversation it is unbelievable to me that they would even make such an offer. I now believe that it was not a serious offer but that it was used to make all the susequent offers look spectacular. I said that it looked as if we would be able to do business today. They then asked if they could get it to $430 would I accept. I reluctantly said yes. They came back with $469. I said no. They proposed $420 but then came back with $439. I accepted this after much conversation. It seemed like a great deal but I should have honored my budget. I accepted it. When I went to sign the loan another $20 was added on to cover gap insurance. I feel like such a fool today. And I am concerned about my already tight budget. I may have made a great deal on the car but realizing that the 1st offer was bogus I am not sure if it was so great. Whatever the the deal kight have been I did not make a great deal for myself. I realize it is my fault for being caught up in it and I allowed myself to focus on the deal rather than my budget. As I left from signing the papers the finance agent wanted to make sure he could reach me by phone on Tuesday (the next day the banks open). There was almost an implication that there might be a change in the loan. So now I am worried about that. (I did not get a call so I guess everything is OK.) Vandergriff utilizes the car selling techniques that so often make people hate car salesmen. I sat for long periods of time. They took my car keys in order to inspect it for the trade-in but did not return them so I could not leave. In my profession I charge people for the time. My time is valuable. I am also a father and that time is also valuable. They had no regard for my time. In the coiurse of the dealings they focused on the great deal when I needed to be focused on the payment. I was constantly told that I was upside down on my old car and needed to get out from that. I then had to buy gap insurance because I am already upside on the new one. All that talk about being upside down was a complete ruse. I don't think Vandergriff respected my intentions as a customer, they did not respect the value of my time (I was there 5 hours), and I do not think they respected me as a person. I will not go back. I will not recommend Vandergriff to anyone else. More

Friday I came to Vandergriff Toyota to see a Toyota Yaris for my grandson. I had called first to make sure the car was still available and talked to a salesperson named Alex. Over the phone, Alex told me t for my grandson. I had called first to make sure the car was still available and talked to a salesperson named Alex. Over the phone, Alex told me the price of the vehicle was $11, 400. I told him that it was out of the price range for my grandson. Alex took my number and told me he would see if there was any lead way to the price. He called me back in a few minutes and told me that he could do $10,900 plus TTT. I told him that I would come over in the afternoon and look at it. When I arrived, I was surprised to see the vehicle for it was fairly void of options, but low on mileage. Considering the car and my grandson's affordability, I offered Alex $10,400. He said he could not do this. Ok, I left and was discussing the situation with the other grandmother. We decided to give more money for the down payment and called Alex. We told Alex we would pay the $10,900. He said the price was $11,400, so I said OK we will have to let it go. Alex called me back in a few minutes and told me he would sell for $10,900. I turned around and returned to the dealership thinking all was a go. I already had financing set up through my credit union, so I thought all is well. Alex wanted us to check with the finance man to see if he could do better than the credit union. After awhile, Alex returned with papers and the final price was over $12,000. I asked why would TTT be over $1900. Alex said the price was $11,400. Once again, I said No and left. Alex called before I got out of the parking lot saying I could have the car for $10,900. Please notice how many times the price changed.. By this time I was disgusted and tired. I got to the dealership at 2:30 and it is now 7:40. Alex said we would have to meet with the finance man, Andre. Notice no last name even though I asked several people. When I went in to his office, I told him that I was tired of all this garbage and did not want any hassles. He asked me to leave his office immediately. I considered garbage a good word considering all the words I was thinking at this point. The other grandmother went ahead and signed the papers, etc. for we were too tired to start over. More