Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Toyota
Arlington, TX
1,299 Reviews
What really makes Vandergriff Toyota different is how we treat our customers, both before and after the sale. We're all about relationship building here - that's the key. Still, in the end, it all comes down to customer service. Please feel free to use our online form to request more information or give us a call. Whether online or in person, our expert staff are ready and willing to help you. So go ahead and ask a question or two -as many as you'd like! After all, we're here for you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,299 reviews
December 31, 2014
Periodic Maintenance Nancy is, as always, friendly and helpful. The waiting area is warm and inviting. Vehicle returned washed and ready to go. Will always deal with th Nancy is, as always, friendly and helpful. The waiting area is warm and inviting. Vehicle returned washed and ready to go. Will always deal with this service department. More
by Welton
Employees Worked With
Nancy Goodwin
December 29, 2014
New car purchase My experience purchasing my new car was very positive and enjoyable. Our sales person, Eric Hill was very knowledgable and friendly. He helped us ma My experience purchasing my new car was very positive and enjoyable. Our sales person, Eric Hill was very knowledgable and friendly. He helped us make the right chose in buying our new car. More
by Bob
Employees Worked With
Eric Hill
December 17, 2014
Great experience repairing their own problem!! Had a 4 runner that the alarm system would not turn off including the horn would not stop honking. Paid money for them to repair which they did by di Had a 4 runner that the alarm system would not turn off including the horn would not stop honking. Paid money for them to repair which they did by disengaging the alarm system. Did not know until 4 Months later the horn did not work and would not pass inspection. Worked with Nancy Goodwin and Ben Cahill who said they doubted their work months ago would have caused this problem. Called hours later and said car was ready, NO CHARGE! The fact they admitted they were human and made a mistake then took ownership to resolve. Great experience! Most would have blamed something/someone else. Nancy was a little hard to get hold. I think the secret is out and now everyone wants to work with her because she is so great to work with!!. More
by SNorris1
Employees Worked With
Ben Cahill, Nancy Goodwin
December 15, 2014
Would not go anywhere else No longer drive to north Arlington for service. Had used Don Davis Toyota for years because that is the dealer I bought from. I have used Vandergr No longer drive to north Arlington for service. Had used Don Davis Toyota for years because that is the dealer I bought from. I have used Vandergriff since this past summer. Always get great friendly service from Ryan Parker. More
by roswellbelle
Employees Worked With
Ryan Parker
December 14, 2014
Excellent service from Nancy Goodwin I have dealt with Nancy Goodwin at Vandergriff Toyota in Arlington twice thus far and have received nothing but the highest quality of service and pro I have dealt with Nancy Goodwin at Vandergriff Toyota in Arlington twice thus far and have received nothing but the highest quality of service and professionalism from her. I would gladly work with her again. She and the rest of the team over at Vandergriff Toyota make my visits as pleasant and as expeditious as possible. A+! More
by JRodriquez85
Employees Worked With
Nancy Goodwin
December 13, 2014
Great Dealership! There are a couple of Toyota dealerships that are closer to my work which would make things somewhat more convenient when getting service but the expe There are a couple of Toyota dealerships that are closer to my work which would make things somewhat more convenient when getting service but the experience you get at Vandergriff Toyota is by far the best. This includes both sales and service. Took my 2014 Tundra in for service yesterday and Radonna was great. She answered questions, she was polite and the time it took to get the service done was spot on. I would definitely recommend Vandergriff Toyota if you are n the market for the best overall experience. More
by RJHustler21
Employees Worked With
Radonna Gritten
December 12, 2014
Excellent Service Nancy is a delight to work with! She is our advocate and adviser in making our Highlander the best. I highly recommend her as the best service coord Nancy is a delight to work with! She is our advocate and adviser in making our Highlander the best. I highly recommend her as the best service coordinator! More
by JERyan
Employees Worked With
Nancy Goodwin
December 07, 2014
Excellent service from Nancy Goodwin Nancy takes the time to listen to any concerns I have and takes the time to explain what work was done on my vehicle. She really cares about her cust Nancy takes the time to listen to any concerns I have and takes the time to explain what work was done on my vehicle. She really cares about her customers like no one else I have dealt with in any type of automotive business. More
by Kevin Huse
Employees Worked With
Nancy Goodwin
December 02, 2014
$90 oil change Will never visit this dealership again for service Overcharged for service with an oil change costing $90 (2012 Prius) Don't take your car here unle Will never visit this dealership again for service Overcharged for service with an oil change costing $90 (2012 Prius) Don't take your car here unless it is under manufacturer warranty This is for service advisor William hays More
by Kathleen Chin
Employees Worked With
William hays
December 01, 2014
Tune-up I love this service department and more-so our family loves working with Nancy Goodwin but at times there are some conflicting concerns. Nancy was not I love this service department and more-so our family loves working with Nancy Goodwin but at times there are some conflicting concerns. Nancy was not on duty that day so I ended up with another service advisor. This trip resulted in paying $650 for something that was earlier quoted at $360. A $290 difference (80% markup) is upsetting. Ryan was great at providing customer service and timely notifications. Just not a fan at all of Vandergriff's pricing. More
by doit26
Employees Worked With
Ryan Parker
