Vandergriff Toyota

Appropriate Review Nancy Goodman does a superb job with both the customer relations and technical phases of her job. It is truly a refreshing experience watching her ha Nancy Goodman does a superb job with both the customer relations and technical phases of her job. It is truly a refreshing experience watching her handle the process. She actually understands what customer service is all about. Thanks - Jim More

False advertisement on internet & sales agent. went to purchase a use car and after not able to accept my offer for the use car I walk away. then the sale person Francisco called me the same day an went to purchase a use car and after not able to accept my offer for the use car I walk away. then the sale person Francisco called me the same day and ask me to speak to the manager Erick (last name not provided) during that call he agree to sale the car to me at one price and I advise him that I have my own finance and will not add any additional products. He said is ok, to return to the dealer and he will make sure I get the agree price on the phone. well guess what on my 2nd visit to the dealer when he provide me the purchase order was about $600.00 higher than the agree price over the telephone. and that additional $600.00 was for a paint guard that will go with the car and is not negotiable. At that time I learned I was in front of a liar that make Me & my wife waste a whole evening giving me wrong price to get me to return to the dealer. due to the lack of trust he provide me I just walk away from this place. the sad part is that this was going to be my 4 vehicle I was going to purchase from Vandergriff. More

Bobby Brett is the best service advisor at Vandergriff. My appointment was on 2/16/15. Bobby was there to greet me w/ a huge smile on his face. He told me what it would cost for the 50,000 mile maintenanc My appointment was on 2/16/15. Bobby was there to greet me w/ a huge smile on his face. He told me what it would cost for the 50,000 mile maintenance check-up which was fine with me. But later on, he told me that my rear alignment was out of wack and had to be fixed. I thought okay that should be fixed also. But here's where I think they were trying to get more money from me. About 30 min., he also said that the brake and power steering had to be flushed since they didn't do it last time. Well, now I'm thinking that he really is looking out for me or he's trying to make some more money. I told him to go ahead since I wanted to get out of there as soon as possible. The bill went from $116 to $437. I'm thinking I got rooked and should've told them no on the brake and power steering whether it needed to be flushed or not. When I went home, I checked my statements that I always keep and it showed that they flushed the power steering when the car had 40,000 on it. He told me that they were suppose to do it last time I was there. Anyway, as far as recommending this dealership. I would go there since its better than Orr Toyota. More

The good and not so good. I brought my 4Runner in for a recall issue and left with an unexpected and unrelated list of recommended repairs totaling over $1,000. While William I brought my 4Runner in for a recall issue and left with an unexpected and unrelated list of recommended repairs totaling over $1,000. While William Hays was polite, friendly and informative, I felt he was pressuring me to have the work done that very day. That's probably what he is trained to do so it's no reflection on him personally. After I had settled down from the shock of needing the unexpected repairs, I called Mr. Hays and scheduled service for the next day. From that point on, everything went smooth except for one final issue: my bill included an "other charge" of $47.66. The cashier was not able to fully explain what the charge was for and referred me to Mr. Hays who said it was a "shop charge" common at all dealerships. If it's so common, why isn't it included in the estimate? More

Great Experience Since we purchased our Prius in 2010, only Vandergrift Toyota has serviced my car. I have always had a positive experience. The service advisors have Since we purchased our Prius in 2010, only Vandergrift Toyota has serviced my car. I have always had a positive experience. The service advisors have been friendly and helpful. My car has been ready when promised or earlier. The waiting area is clean and comfortable. My last visit was Friday, January 23. My service advisor was Enrique Espinosa and he was outstanding. His smile, hospitality and expertise was exceptional. When I returned to pick up my car he called me by name and explained everything that was done on my car. Thank you Enrique and to all the Vandergriff team. You are awesome! Gary Lindley More

A very pleasant experience. I had one of the best experiences from a car dealership. Everyone were courteous and friendly plus the waiting area was very accommodating. I would re I had one of the best experiences from a car dealership. Everyone were courteous and friendly plus the waiting area was very accommodating. I would really recommend this place to anyone. More

Overall wonderful experience!! The day I was blessed with talking and meeting RaDonna Gritten, she helped me tremendously, you have a great employee!!?? She worked hard at finding w The day I was blessed with talking and meeting RaDonna Gritten, she helped me tremendously, you have a great employee!!?? She worked hard at finding what was wrong with my car, and is not finished, will return on Monday, More

Quality People = Quality Performance Nancy does an excellent job listening to customer needs and seeing that the work gets accomplished in a correct & timely manner. I never have a bad e Nancy does an excellent job listening to customer needs and seeing that the work gets accomplished in a correct & timely manner. I never have a bad experience with Vandergriff service dept. Thanks - Jim More

Toyota Care Service Purchased Toyota Venza in July 2014 - this was my first check up at 3290 miles on Toyota Care.. Nancy Goodwin was my server person. She was very fri Purchased Toyota Venza in July 2014 - this was my first check up at 3290 miles on Toyota Care.. Nancy Goodwin was my server person. She was very friendly and efficient. Barbara Wright 6908 Trapper Ct. Arlington, Texas 76001 More

RaDonna Rocks! I did not purchase my Avalon at Vandergriff, but chose them to maintain it because of the proximity to my home. I could not have been more pleased wit I did not purchase my Avalon at Vandergriff, but chose them to maintain it because of the proximity to my home. I could not have been more pleased with the prompt attention and excellent service. Everyone I encountered was friendly and helpful. I lost my husband recently and taking care of so many things on my own has been a challenge. RaDonna and the rest of the Service Department at Vandergriff have my trust and confidence that they will help me to take good care of my car for as long as I own it. I'm glad I chose Vandergriff. ?? More