Vandergriff Toyota

Excellent service We just moved to Grand Prairie and I took my Highlander to the Toyota dealership for a regular oil change. I was greeted promptly, they serviced my ve We just moved to Grand Prairie and I took my Highlander to the Toyota dealership for a regular oil change. I was greeted promptly, they serviced my vehicle and even washed it for me. Thank you for taking care of my vehicle and getting me on my way quickly!! More

My Recent Experience I love my car for it has lasted 10 years. I always had taken it to Toyota for major repairs and oil changes. Friday, April 3, 2015 I had to have my I love my car for it has lasted 10 years. I always had taken it to Toyota for major repairs and oil changes. Friday, April 3, 2015 I had to have my car repair and the service rep help bring down the price by $150.00 which made a difference in the overall cost. Knowing my car is going to last longer, I do value the quality of Toyota service. I may not agree with the cost of labor for some labor cost can be expensive. Since it took five hours, Toyota courtesy van took me home and picked me up when my car was ready. The only thing about the driver, he was sort a hitting on me by trying to get me to go fishing with just him. More

An excellent buying experience. Recently I was assisted in upgrading a 2013 Toyota to a 2014 Toyota Prius. I was very lucky in having John Gollie assist me in this transaction. Joh Recently I was assisted in upgrading a 2013 Toyota to a 2014 Toyota Prius. I was very lucky in having John Gollie assist me in this transaction. John handled the transfer in a very professional manner. Because of John's businesslike approach, I have developed a high respect for your organization. Benjamin Udd More

Always attentive, friendly and honest. No matter the car or servi e need, Nancy Goodwin is spot on with knowledge, friendliness, attention to details and makes me feel like I am her best cu No matter the car or servi e need, Nancy Goodwin is spot on with knowledge, friendliness, attention to details and makes me feel like I am her best customer. More

Required Service I recently took my 2014 Toyota Camry in for required servicing. I was fortunate to be greeted by Bobby Brett. His friendly, warm and yet professional I recently took my 2014 Toyota Camry in for required servicing. I was fortunate to be greeted by Bobby Brett. His friendly, warm and yet professional greeting set the tone for my experience. I had been told by another representative to expect to wait 3 hrs for one of the services I needed and was assured by Bobby it would be done accurately and professionally in less time. I had brought plenty to keep me busy, but true to his word all the work was completed in about two hours. The car was immaculate and totally good to go. I will definitely continue to take my car to Vandergriff Toyota for service and will always ask for Bobby. More

Consistent Excellent Customer Service I have been taking my old car 2004 Toyota Corolla to Nancy Goodwin at Toyota Vandergriff for several years and have experience nothing less than consi I have been taking my old car 2004 Toyota Corolla to Nancy Goodwin at Toyota Vandergriff for several years and have experience nothing less than consistent excellent customer service. I have recenty purchased a 2015 Rav 4 just because I know I have a service advisor, Nancy, who will take care of me and my car. Nancy is someone I can trust with my car and not get the run around. More

Awesome Service I got excellent service at a fair price. My car was ready when promised. I appreciate the great service and would highly recommend this service center I got excellent service at a fair price. My car was ready when promised. I appreciate the great service and would highly recommend this service center to anyone. More

Unethical I went to another dealership after receiving my receipt for a 2011 Toyota Prius purchase from this Vandergriff dealership. I was tired and desperate f I went to another dealership after receiving my receipt for a 2011 Toyota Prius purchase from this Vandergriff dealership. I was tired and desperate for a car when going to them on a Saturday morning last November. They totally took advantage of me. Many people would say paying $5,000 over the value of a car is excessive - but try almost $10,000 over. This is what they did... So, I purchase a new car from Family Toyota in Burleson: Rolled into my finances were a payoff of $22,806 of a market value of $12,000 trade-in on a car purchased a few months ago from Vandergriff Toyota. Family Toyota provided me guidance in cancelling all non-standard services that Vandergriff claimed as standard/necessary for a 2011 Toyota Prius previously purchased from Vandergriff. I'm not through with dealing in letters and legal battles against Vandergriff, but I am thoroughly happy with the professional and kind treatment of Family Toyota. They are HONEST, SINCERE and truly CARE about their customers as people, and not just optimum profit for themselves. I recommend FAMILY TOYOTA of Burleson 100%!!! Do NOT go to Vandergriff if you want ethical and fair treatment as a human being. Go to Family Toyota in Burleson today if you want fair and honest treatment in purchasing a Toyota!!! Sincerely, Janet B. More

Amazing Service John Gollie is the reason we have returned to Toyota Vandergriff again and again. He has always made us feel like we are the most important customers John Gollie is the reason we have returned to Toyota Vandergriff again and again. He has always made us feel like we are the most important customers in the building. We have and will continue to shop there because of him. He goes above and beyond to make sure we are completely satisfied every time we visit and we will refer him any opportunity we can. More

service Service was quick and friendly. It took a little while for someone to greet me.I waited by my vehicle for awhile. Service advisors need to greet cust Service was quick and friendly. It took a little while for someone to greet me.I waited by my vehicle for awhile. Service advisors need to greet customers immediately. More