Vandergriff Toyota

Awesome customer service by Tom Livingston We went in to get our scheduled maintenance for 30,000 miles. It was going to be our first time using the extended Toyota care plan. So I wasn't sur We went in to get our scheduled maintenance for 30,000 miles. It was going to be our first time using the extended Toyota care plan. So I wasn't sure how it would go. He asked if we had any concerns at the moment and I let him know of a moldy smell coming in from a/c vents. He said he would have the techs check the cabin filter which sometime causes it. He did advise that even though the oil change and tire rotation where included at no cost with the extended maintenance plan we purchased that the filter was not. It would be $39.95. I asked him if the service department had any discount coupons online at the moment for it but he said they didn't apply since they don't really charge labor for the filter. It was okay because the smell really was bothering me. While we were waiting in the waiting area (which to my surprise had been remodeled! It had a nicer kids area, a Starbucks coffee maker, different tea selections, free snacks and water, nice decor, and nice tv), Tom came over and said that when inputting the ticket he was able to cover not only the cabin filter but the engine air filter at no cost! That was really great of him to look into that because you kind of always expect not leaving a service appointment for your car without paying something out of pocket. He was really nice and went over all the paperwork at the end which included the multi-point inspection. I've never had a service advisor do that. I left feeling really good about this service department and glad we purchased our car from Vandergriff Toyota. More

Nancy Goodwin Rocks! Had the Avalon in for service yesterday and once again, Nancy Goodwin went above and beyond for us. As much as I dread the inconvenience of taking a c Had the Avalon in for service yesterday and once again, Nancy Goodwin went above and beyond for us. As much as I dread the inconvenience of taking a car in for service, I find myself looking forward to seeing Nancy! She has a great attitude and always makes sure everything is done right. More

sales review John Gollie was a very professional and corteus sales advisor i will seek his advise on my next purchase and will recommend him to all my friends and John Gollie was a very professional and corteus sales advisor i will seek his advise on my next purchase and will recommend him to all my friends and family members. More

Repeat customer Have purchased 3 vehicles from Vandergriff Toyota the past 10 years. I always have Ryan and Nancy as my service advisor. They always give me an hone Have purchased 3 vehicles from Vandergriff Toyota the past 10 years. I always have Ryan and Nancy as my service advisor. They always give me an honest opinion on what needs to be done for my vehicles. Service is always friendly, professional and quick. More

Great service by Jordan Lamar Excellent Service This was my first time buying a Toyota, since I 1966 when I got my first car I had owned only Ford, Jordan Lamar was an excellent Excellent Service This was my first time buying a Toyota, since I 1966 when I got my first car I had owned only Ford, Jordan Lamar was an excellent sales person, He answered all my questions and made me feel ill at ease. He also explained things in a manner that was easy for me to understand. I referred my sister and brother-in-law to him, they also bought a vehicle the same day. More

Great Service Provided by Brett Cox! I had a flat late Friday night on our new Toyota Camry and we thought the tire might be damaged. Took the car in Saturday afternoon and we were assis I had a flat late Friday night on our new Toyota Camry and we thought the tire might be damaged. Took the car in Saturday afternoon and we were assisted by Brett Cox. He was very nice and knowledgeable and replaced the tire with no questions asked. As always, they washed my vehicle and had us back on the road. Thank you for taking care of our vehicle and getting us on our way quickly! More

Mo Sayed - Salesman He made it a fantastic experience. A polite and kind young man. Very patient and honest. I would recommend this dealership and especially Mo Sayed He made it a fantastic experience. A polite and kind young man. Very patient and honest. I would recommend this dealership and especially Mo Sayed More

Positive sales experience I recently had purchased my 4th Toyota from Vandergriff. Financial circumstances forced me to have to sell my secondary vehicle. I contacted Mr. Golli I recently had purchased my 4th Toyota from Vandergriff. Financial circumstances forced me to have to sell my secondary vehicle. I contacted Mr. Gollie for assistance with used cars possibly buying it back. It was pretty seamless, thanks to John Gollie! He asked Robert Cook if he could assist. It is nice to have compassionate people to work with. Thanks Team Vandergriff!! More

JOHN GOLLIE IS THE BEST CAR SALESMAN I HAVE EVER USED!!!! I have purchased several Toyota's from Vandergriff Toyota, starting in 1993. However, the friendly, frank and valuable assistance I regularly receive I have purchased several Toyota's from Vandergriff Toyota, starting in 1993. However, the friendly, frank and valuable assistance I regularly receive from John Gollie is the best I have ever received from ANY dealership. I bought my first NEW car (it was a Toyota Celica that cost $2,800.00 including TT&L) in 1972 so I have a lot of experience. In 2006, I purchased a new Toyota Yaris from John. He GAVE it to me for $15K including TT&L. That car now has 114,000 miles on it, gets 40 mpg highway and is the most reliable car I have owned in my lifetime. In 2013, I bought a new Toyota Avalon Limited Hybrid (my second Avalon from Vandergriff) and it is also a great car. John sold it to me for a price well below the median shown on Consumers Reports Car Buying Service and it was LOADED! A much larger car than my Yaris but it also gets 40 mpg city & highway. I love taking my cars in for servioce because John knows my name, knows my cars, and keeps track of my interests. What more could a person ask for from a car salesman? I would be remiss if I failed to mention the best service advisor at Vandergriff, Nancy Goodwin. Nancy works tirelessly at ensuring the best, timely and accurate service for my cars. When I have used other service advisors in the past, I can tell a difference in the level of service, attention to detail, and the like. I love Nancy's attitude; she always has a smile on her face (or in her voice on the phone) even when I am discussing a problem with her. You can't go wrong letting Nancy spearhead the service for your vehicle!!! More

Awesomeness I would like to give a shout out to Alexander Land..He was so kind and courteous and he was right by my side the whole time I was waiting to get appro I would like to give a shout out to Alexander Land..He was so kind and courteous and he was right by my side the whole time I was waiting to get approved. ..Alexander was very encouraging I will always be thankful for his friendship...Thanks Alexander. .God Bless kj More