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Vandergriff Hyundai
Arlington, TX
1,861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,861 reviews
August 27, 2013
Have tried for three weeks to get an appt. for new car service. NO answer, left messages no reply, six times. Wrote email on website for appt. no reply. These folks are messed up on organization of service. NO answer, left messages no reply, six times. Wrote email on website for appt. no reply. These folks are messed up on organization of service. I have already got an appt. with another Hyundai dealership closer by. Forget Vandergriff. More
by nothahappycamper
July 20, 2013
I will be honest. The original review was very negative and much deserved. HOWEVER, this dealership has worked very hard to earn my business and my trust back. Still not perfect, but definitely displayed i and much deserved. HOWEVER, this dealership has worked very hard to earn my business and my trust back. Still not perfect, but definitely displayed integrity and willingness to make things right. Special KUDOS to Jann Webb (Customer Service Manager) for advocating on my behalf and to Ken Mauldin (Service Manager) for really stepping up to help us when we were "stranded" in another state and having difficulty getting things worked out with the local dealership there. He followed up and found a creative solution to get us home and is committed to making sure we're taken care of. The repair still has not been completed, but I am confident that we will be well taken care of by the time it's all said and done. More
by bleafgreen
March 23, 2013
JON CLAYTON WAS MY CONTACT AND HE GAVE ME A BETTER DEAL THAN I HAD HOPED FOR. I PURCHASE MY LAST HYUNDAI HERE AND THAT IS WHY I RETURNED FOR MY NEW ONE. tHE SERVICE DEPT. HERE IS EXCELLENT. I HAVE USED THAN I HAD HOPED FOR. I PURCHASE MY LAST HYUNDAI HERE AND THAT IS WHY I RETURNED FOR MY NEW ONE. tHE SERVICE DEPT. HERE IS EXCELLENT. I HAVE USED IT ON MY OTHER HYUNDAI. GENE PITTS More
by gene777
February 21, 2013
Second new car purchase from Vandergriff. They go above and beyond with customer service. Very pleasant buying experience. I enjoyed working with Tony Thomas. He made certain my needs were met. and beyond with customer service. Very pleasant buying experience. I enjoyed working with Tony Thomas. He made certain my needs were met. More
by mlrenner
February 04, 2013
After a bad experience at my local Manuel Hyundai, I chose Vandergriff for a couple of service visits. Can't say enough about how great this service department is and the excellent service Amy provided. chose Vandergriff for a couple of service visits. Can't say enough about how great this service department is and the excellent service Amy provided. Time to repair and cost estimates were accurate and her charming character makes car service a downright enjoyable experience. Especially liked the Hyundai Channel they have in the waiting area. No commercials or annoying programs and it made the time seem to pass quickly. I'll be back for any service needs and I strongly recommend Vandergriff Hyundai. More
by ds3929
February 03, 2013
My wife and I purchased a 2012 Genesis January 21, 2013. Jonathan Clayton and Ben Defibaugh both assisted in the selection of the Genesis. Both were knowlegible about all aspects of the car and answered all Jonathan Clayton and Ben Defibaugh both assisted in the selection of the Genesis. Both were knowlegible about all aspects of the car and answered all questions. Ben worked with us through the afternoon and finally handed us off to the finance department. The purchase paperwork, though tedious was completed in a low pressure fashion. All finance options, and warranty options were completly explained. We were offered attactive finance opportunities. When we came back to the service departement for help with our iPhone/car blue tooth connection, the service department technician worked with us to quickly answer the question. We left the car with Amy Kemp to have a second smart key fob rogramed. The work was finished quickly. Our experience with buying the Genesis was equal to our 2008 purchase of a new Santa Fe frm the same dealer but entirely different personnel. I will recommed to people that a Hyundai is to be considered and the sales and service departments are excellent. More
by sicks
Employees Worked With
Chris Ortiz
January 18, 2013
While it was a lengthy process, as car buying can be, everyone was pleasant and professional. Great dealership from which to buy; have purchased 2 other vehicles (that we still drive) with them in prior everyone was pleasant and professional. Great dealership from which to buy; have purchased 2 other vehicles (that we still drive) with them in prior years. More
by trojanmom
Employees Worked With
Teri Fazio
January 14, 2013
Bernardo was very helpful and patient throughout my entire car buying experience. He knew all of the Hyundai features, inside and out, and was able to answer any question I had. I had visted a couple o entire car buying experience. He knew all of the Hyundai features, inside and out, and was able to answer any question I had. I had visted a couple of different Hyundai dealerships before ultimately coming back to Vandergriff, where Bernardo quickly recognized me and sold me my new Sonata. I have now been driving it for over a week and am very happy with the purchase I made. More
by junebug83
Employees Worked With
Bernardo Aguayo
