Vandergriff Hyundai

HARD PASS I went in to buy a car here because I saw online they had a special on used sonatas. Love the car, not a fan of this dealership. Granted, I did walk I went in to buy a car here because I saw online they had a special on used sonatas. Love the car, not a fan of this dealership. Granted, I did walk in at 830 when they close at 9, but they did not address my concerns. I told them multiple times I was an out of state buyer and that the car needed to be titled elsewhere. Low and behold, I open my mail 3 weeks later and I have Texas plates. Called in to the dealership to get it corrected, got passed around the phone tree. Finally talked to an internet sales manager, said he would leave notes for my sales associate and financial advisor to follow up with me next day. I inquire about my temporary plates, because I'm trying to get the situation fixed before they expire, but it may not happen. He assures me they can issue a new set of temporary plates to extend the dates. Wait until 6pm the next day, never receive a phone call. Call in to speak to my financial rep again, get sent to voicemail. Call back stating I need to talk to him and its my sales rep who answers the call. I explain i'm looking for my financial rep and he goes oh yeah is this (my name) calling?" which means he had the paper sitting in front of him on his desk and he did not bother to call. He lets me know my financial rep is dealing with a client and he will have him call me back. No biggie. I wait an hour, call back and get told my financial rep has gone home. WHAT. After waiting a full 24 hours and still no resolve? Not acceptable. No communication from dealership. No acknowledgement of issue. I work Customer Service, I know how a client needs to be valued and I definitely was not feeling it here. I get a call back from another manager who states he will leave a note for the finance manager to call me in the AM. Finally get a call back, and manager tells me he can't do anything, the car is already titled in Texas. Ask about getting my temporary plates extended, he states they can't do that, after a different manager says they do! At this point, I'm extremely frustrated. I also told them I needed my father on the title so that I can be under his insurance, they brush it off and assure me that the bank can add his name no problem, they did not need to do now, at the point of sale. WRONG. I have to completely refinance my loan, taking another hit on my credit score. If this dealership had listened to me from the get go there would be no issue. Even if they had told me, that we needed to wrap up the sale the next day to get clarification on how to submit everything, I would have been fine. I felt that they just wanted to make the sale and go home. Fine, I understand, I work retail. But this has been a headache since the get go. I will not buy a car from here again nor will I use the warranty, I will go out of my way to find another Hyundai dealership and will not refer any friends here. The lack of urgency to address client issues is awful. More

Hyundai Had a good experience at this dealership. It was very clean and the staff was friendly, patient, attentive, and helpful. I will definitely return for Had a good experience at this dealership. It was very clean and the staff was friendly, patient, attentive, and helpful. I will definitely return for service work. More

Great buying experience!!! I'm not someone who usually writes reviews, but the folks at Vandergriff Hyundai exceeded my expectations to the point where I felt it only appropriat I'm not someone who usually writes reviews, but the folks at Vandergriff Hyundai exceeded my expectations to the point where I felt it only appropriate. They bent over backwards to work with my schedule in order to get me in to my new car. (Ask for Patricia, she couldn't be any nicer to work with) More