Vancouver Ford

New Mustang Order I worked with James to order a new Mustang. He communicated well with me and responded to my many requests very quickly. He made the process as pain I worked with James to order a new Mustang. He communicated well with me and responded to my many requests very quickly. He made the process as painless as possible and everything worked out great. It was very nice to have just one person to work with on the whole deal. Nice job, James and thanks a lot for the smooth process. More

Worked with me! I'm a first time buyer and no one wanted to work with me through my day. Ford was my last stop and they worked with every bank and worked with my mini I'm a first time buyer and no one wanted to work with me through my day. Ford was my last stop and they worked with every bank and worked with my minimums and really helped me out. More

Great Deal! My wife and I just bought an F-150 and had a great experience. Our salesman, Arin Macchione, was fantastic to work with. He listened to us, asked inte My wife and I just bought an F-150 and had a great experience. Our salesman, Arin Macchione, was fantastic to work with. He listened to us, asked intelligent questions to clarify, and helped us find what we were looking for. The entire process was seamless. This is a dealership we will work with the next time we're in the market for a vehicle. More

condescending Finance Went in to look at a New car and worked with Aubrey the sales person who was very delightful to work with. However, when it came time to sit down and Went in to look at a New car and worked with Aubrey the sales person who was very delightful to work with. However, when it came time to sit down and look at numbers she brought in Brian from their Finance who reminded me why there is the term "Used Car salesman". He immediately started to talk to me like I was a 13 year old boy and gave off the impression that his dealership didn't need my money. He began making comments about mine and past customers credit after I stated that I don't just run my credit with out knowing the facts. I would never recommend anyone going there unless you like to be treated like garbage. More

Beyond Expectations!!! Our experience at Vancouver Ford was the BEST of any of our other car buying experience. We came in the lot dreading the process and Roger Ranne(our s Our experience at Vancouver Ford was the BEST of any of our other car buying experience. We came in the lot dreading the process and Roger Ranne(our sales associate) was not only friendly and knowledgeable, but he treated us with respect and had integrity which made the entire experience one that we will remember forever! All the people at the dealership were fantastic! Thank you for getting us into our new 2014 Ford Escape and making this a experience that will be hard to beat! We Highly Recommend this dealership and the staff!!! More

From Service to New Car My 2005 Escape decided it wanted to give me problems, after working with the service dept I decided to I didn't want to keep putting money into fixing My 2005 Escape decided it wanted to give me problems, after working with the service dept I decided to I didn't want to keep putting money into fixing it so I traded in for a 2015 Escape. Tim and the guys in the service dept were great to work with and took me right over the sales floor and introduced me to Tony in Finance who intoduced me to Arin Macchione in Sales. I told him I wanted to stick with the Escapes but didn't want all the extra bells and whistles, we went right past the Titanium's to the SE's and we even found my favorite color Red. They made everything seemless, I will continure to work with them and recommend them. More

painless experience James Landon made my car purchase the best I have ever had. My purchase was painless. Felt very comfortable. Made me feel like I could come back to James Landon made my car purchase the best I have ever had. My purchase was painless. Felt very comfortable. Made me feel like I could come back to him with any questions or concerns I needed no matter how small. More

new car purchase My experience at Vancouver Ford was excellent. My sales person, Emily Gribben, was extremely knowledgeable about the Ford Escape I was test driving. S My experience at Vancouver Ford was excellent. My sales person, Emily Gribben, was extremely knowledgeable about the Ford Escape I was test driving. She was able to provide a comprehensive comparison of the Ford Escape with other small SUV's. Emily walked me through the financing etc and made it a very easy process. Emily made sure I knew how all the features in my car worked and told me to call or drop by if I had questions after I left the dealership. More

TURNED OUT GREAT I went in undecided but in need of a replacement vehicle so my friend sent me over to Dave Brevik who was very easy and patient to work with, we drove I went in undecided but in need of a replacement vehicle so my friend sent me over to Dave Brevik who was very easy and patient to work with, we drove several vehicles before they came out with one last SUV that they had just received in on a trade and I ended up going home with it!! There were no floor mats but Dave made sure to take care of that.. THANK YOU DAVE... More

Hire a new internet sales manager! I'm torn on this review... the customer service was pretty good, but the process went horribly awry. I wasn't even considering Ford as an option, b I'm torn on this review... the customer service was pretty good, but the process went horribly awry. I wasn't even considering Ford as an option, but was browsing local dealers and saw a 2015 Fusion on sale for $17715. WOW - I had to see this car! I drove to the dealership and asked for a test drive. Aubrey was my sales person. She was funny, nice, knowledgeable, and NORMAL. We had a great drive, but it was day one of my search, so I had to go home and think. I text her that night with questions, and she got back to me right away. The following morning, my intention was to go sign papers on that car. The stupid move on their part was trying to upsell me into a car $15000 above my budget. Of course I fell in love, and wasn't able to commit to the lesser model anymore. They gave a little push to talk numbers, so I was curious. Unfortunately, the posted internet price was all the sudden a 'glitch' in the system, but they were going to honor it with conditions. The sale went sour. They offered me a laughable amount on my trade to offset their loss, and they were strongly pressuring me into Ford Financing at more than double the interest of my bank loan. In the end, I walked away upset, confused, and without a car. The other frustrating part was they had a limited amount of Fusions, and were resistant to dealer trades to find me what I wanted. The following day, I received phone calls from what I'm assuming are higher ups at Vancouver Ford apologizing for the poor experience. They fixed their 'glitch'. I ended up purchasing a better Ford Fusion at another dealership with absolutely ZERO hassle. They even did a dealer trade for me. Vancouver Ford lost my business and any recommendations because of this experience. More