VanDevere Chevrolet

Made My Day After Bad Experience Elsewhere! After a horrible experience just up the road from Vandemere (Arlington Road location by RT. 77), I bought an Escalade from young salesman Joe with no After a horrible experience just up the road from Vandemere (Arlington Road location by RT. 77), I bought an Escalade from young salesman Joe with no problems at all! Joe (being semi new to this game) was tremendously knowledgeable about the truck I was looking at. He gave us several other options as well, trying to make sure that we would be happy with our buy, and make sure it fit our needs! The other sales staff was extremely helpful with financing and many other areas as well! Granted, we had just walked out of a very bad experience, the staff at Vandemere wasn't pushy at all and in fact went out of their way to help! After our experience there, we talked to several other friends that have dealt with Vandever and they said the exact same thing! I will be promoting the heck out of them for their honesty, helpfulness and knowledge, as well as remain a customer! Thanks guys and gals! You really know what customer service is all about! More

Very friendly and patient We had a great experience at VanDevere Chevy. Our sales person was Drake Reid, who is only 19 years old. He had only been working at the dealership fo We had a great experience at VanDevere Chevy. Our sales person was Drake Reid, who is only 19 years old. He had only been working at the dealership for a week when we purchased the car. He was super helpful, friendly, and patient. He was never pushy and answered every question we had, even if it meant he had to run through the lot to ask a manager. He is a wonderful employee and should be recognized for his positive attitude. More

Not to good I went there to buy a truck talked to them on the phone told them what truck and that I was very interested , they asked me what time I could be there I went there to buy a truck talked to them on the phone told them what truck and that I was very interested , they asked me what time I could be there , so I told them , and when I got to the dealership they sold it as I was walking in , so they told me they would locate another and get it for , so I said that is fine keep in touch and let me know how it is going.so a week went by and I called up and asked how it was going, they told me they were working on a deal to get it , I said ok let me know , a couple days later they called and said we are still working on getting it I said ok could you let me know how it is going tomorrow, they said yes , well that was last Tuesday so I guess they didn't really care to sell a truck , so I went elsewhere this weekend and got one. More

service Failed correct diagnosis on repair.technician didn't know enough to unhook battery so system could reset itself quoted me 2800.work didn't need done. Failed correct diagnosis on repair.technician didn't know enough to unhook battery so system could reset itself quoted me 2800.work didn't need done. More

Misslead big time I am a retired disabled older man with very specific needs and wants that's was searching for information on the internet, after a week of reading rev I am a retired disabled older man with very specific needs and wants that's was searching for information on the internet, after a week of reading reviews I decided to contact VanDever's website for the information but could not get the answers I wanted so I made a appointment to go to the dealership on a snowy cold Saturday, Alex Louy walked out the door in 10 degree weather and waited till I got out of my truck and greeted me warmly and stood with me while I asked the questions I wanted, he could not answer them so he invited me inside then it happened, I somehow went from trying to get information to test driving a new truck so even though I wasn't in the market to get a new truck just yet I decided to see if they could meet my needs and wants, the first truck would not work for me but the second one was perfect, They wanted me to take delivery of the truck that night but I said no because I had already learned about third party approval and would not go thru that again so I went back on Monday only to be told I could not get the truck for reasons I still don't understand because there was only $4000.00 difference between the one I got and the one I wanted. Since I could not get what I wanted I told all involved the 5 things I wanted and that the one option would be a deal breaker if it was not in the truck, I was very very specific in exactly what I wanted in the deal breaker and was insured it was in the truck and after test driving the truck 2 times I keep asking if it was on it and I was showed it was there by the window sticker as being installed, at 730 pm after being there a few hours I was very tired and needed my medications and told Alex to please get my keys to my truck and let me go home and sleep on it then the new car salesman came over and started overcoming my reasons for leavening, he even pointed out on the board that only one car had gone out that day and needed to close this deal so the pressure was on and I ended up signing, when Alex introduced me to all the features of my new truck it was only then I discovered it did not in fact have the one option I had been very specific on, being very tired and 3 hours past my medication I left and came back the next morning to discuss my problem with the new car sales manager and to exercise there 3 day trade policy only to be told there was nothing they could or would do, I followed up by calling and leaving a message on the owners voicemail and he never returned my call, I called GM's customer service and filed a complaint and the representative told me I would get a call from the General manager at VanDevere within a few days and I never have received a call from him either, I have made 2 payments so far and not one person has ever contacted me to even discuss my problem, I stopped in and talked with mike and he asked me what he could do and I told him only to find out 2 weeks later that they couldn't/wouldn't do any thing they could do and after following up with GM they told me that even though I was mislead in what I was getting I accepted the vehicle and had to live with it so there 3 day return policy does not apply at least in my case, there 100% customer satisfaction does not apply, the owner and general manager cant be bothered by the customers and no one can take the time to call and at least say I am sorry, bottom line I was cheated big time on my trade, lied on 3 things and mislead in one very important and specific option I fully discussed I needed in a vehicle being told it was in the truck only to find out it wasn't all in the sakes of getting a vehicle out the door that night, I will never ever do business again with VanDever again and it is sad I read all the good reviews it just makes me wonder how I could have been so unlucky, I intend to follow up with BBB and may take further measures. If anyone one wants to hear the full story contact me flbiss@yahoo.com More

"Brandon Howard made my day" I drove into the dealership with a 2002 Chevrolet Malibu and drove out in a 2015 Chevrolet Malibu. Initially I browsed the online site and When I see I drove into the dealership with a 2002 Chevrolet Malibu and drove out in a 2015 Chevrolet Malibu. Initially I browsed the online site and When I seen the 2015 Malibu, I knew I had to have it. After receiving a call, I went into the dealership and Brandon worked some Magic and got me Approved for a brand new car. My first thought was to just test drive the car, but who would have thought I would be leaving with it. Brandon was very professional. He walked me through every step of the process and ensured that I was happy with my purchase when I left. He went above and beyond his duties and helped me by explaining some of the car controls and options that it came with. This was my very first New Car Purchase and Brandon knew I was nervous and helped me through the process. I would highly recommend Brandon as the Go To Guy for Your next car purchase. Thank you Brandon and Team!! More

Shawn Cooper was fantastic Hi my name is James. I was lookin for a lexus, which I found at your location.A 2002 lexus RX300,When I was asked if I had a trade in I said yes but I Hi my name is James. I was lookin for a lexus, which I found at your location.A 2002 lexus RX300,When I was asked if I had a trade in I said yes but I could not get it out of my driveway due to ice and snow.Shawn said not to worry he would get it to the car lot. he showed up the next morning with two men with temps at-8 degrees below zero, and they shoveled and chipped the ice and snow, and got my car to the car lot .and gave me a good trade amount which allowed me to buy the lexus.I cannot praise your team of men enough for what they did.and how the exsperiance I had at your dealership was.,It was like I was at a family reueion.as I watched every one there act towards each other.all I can say mr VanDevere is you have a BIG family.and one to be proud of. THANK YOU AGAIN!!! 2/19 2015 More

Sean was awesome i recently brought a 2013 hydandi accent on Feb 9 2015. My sales person made sure i got what i wanted. i was origanlly looked at 2011 Elanca for hydan i recently brought a 2013 hydandi accent on Feb 9 2015. My sales person made sure i got what i wanted. i was origanlly looked at 2011 Elanca for hydandi. but it had high miles. Sean went out of his way i found a better car with less miles. and cheaper payment then i was paying on my old 2004 nissian sentra. I would recommend him anytime. he doesnt push you into anything. he make sures you get the car that fits you and your budget. More

Samson is good They were very patient with my requests. Samson was very personable. Highly recommend him and the dealership. I was very pleased with my experience th They were very patient with my requests. Samson was very personable. Highly recommend him and the dealership. I was very pleased with my experience there. More

Samson Was Great Samson was an Amazing salesman. The knowledge he has about his product is Great!!!!!!!! GO see him. Tell Him That JIMMY Richardson Sent You. I LOVE S Samson was an Amazing salesman. The knowledge he has about his product is Great!!!!!!!! GO see him. Tell Him That JIMMY Richardson Sent You. I LOVE Samson Griffin he is the best person to work with.!!!!!!!!!!! More