VanDevere Chevrolet
Akron, OH
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I had a very good experience this time at Van Devere Chevrolet. I want to give a special shout out to Brad my service advisor. He always calls me by name which I really enjoy. I even mentioned to him th Chevrolet. I want to give a special shout out to Brad my service advisor. He always calls me by name which I really enjoy. I even mentioned to him that I would like to request him everytime I bring my car in for service. More
good service for the past 10 years I've been dealing with VanDevere. My SUV (Equinox) is 10 years and 165K+ miles. Recent service (8/3/26) with repair on my exhaust system took a week. Learned the dealership VanDevere. My SUV (Equinox) is 10 years and 165K+ miles. Recent service (8/3/26) with repair on my exhaust system took a week. Learned the dealership is not prepared to handle less than a complete and very expensive replacement of the entire system. Individual components were not available in-house. That's too bad. the time it took was inconvenient and way too expensive but I tolerated both. I plan to keep the vehicle but may seek other service for future repairs if nothing more than it may save me time. More
The service technician I have worked with was very helpful, especially with the warranty/insurance to cover repair cost. He did an outstanding job. helpful, especially with the warranty/insurance to cover repair cost. He did an outstanding job. More
I've been dealing with this dealership for many years and have bought quite a few cars from them. They are friendly and their service department is great. Thanks again for making buying a car so easy. have bought quite a few cars from them. They are friendly and their service department is great. Thanks again for making buying a car so easy. More
I would like to express my extreme disappointment with your company. My husband and I purchased a 2015 Chevy Equinox from Vandevere in late 2014. One of the things that attracted us is the forever warrant your company. My husband and I purchased a 2015 Chevy Equinox from Vandevere in late 2014. One of the things that attracted us is the forever warranty. We didn’t realize we would need to cash in on it. Unfortunately, on 4/3/26, while on the highway, our car abruptly shut off. We had the car towed to Vandevere. For days, we heard nothing. Finally, we were told the car suffered catastrophic engine failure. We thought we understood what that meant, because after all we have a warranty and this should be covered. What followed was an absolute travesty. Communication was very sporadic. We would call hoping to speak to a human and be greeted by AI. I attempted to communicate with your staff via text and did not receive one response. My husband finally did hear from someone who was apologetic. Vandevere held our car until 5/29/26! We had to pay $900 for costs associated with a covered warranty! We drove the car for one day and the check engine light popped on along with the stability track light. We brought the car back to Vandevere yesterday. Come to find out, the warranty covers the bare engine block so the technician used all the plugs and other parts from our old engine and they are, of course, failing. The new recommendation, replace all the plugs and other parts for $2700!!!!!!!!!!! Oh, but you’ll give us a discount and only charge us $2100! Are you serious?! This is the forever warranty. The forever warranty that is designed to give consumers peace of mind that if their car fails, you’ve got them covered. What an absolute joke!! In order for us to be made whole after taking advantage of this “forever warranty”, we have to spend over $3000!!!! Do you believe the average consumer knows that they may be out thousands of dollars for warranty covered repairs?!! The icing on the cake was when the technician asked if we would be interested in trading in our car for another one. You’ve got to be kidding me! I will never spend another dime or my time with Vandevere and I’ll make sure anyone I’m connect to knows what the truth about your “forever warranty”. I don’t want anyone I know or love to endure what we have. It is NOT okay to play with people like this and lean on technicalities. These are shifty business practices from an organization touting Christian values. SHAME ON YOU! More
