Van Nuys Alfa Romeo Maserati

Firstly, I’ll express the service staff was very friendly and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my and a basic service was performed. However, I’m greatly disappointed in the physical condition and culture of the service center. I’ve serviced my Maserati there a couple times, and each time I gave the benefit of the doubt that Westbrook will eventually make changes soon, and just transitioning into the dealership. Although, after a couple years this appears to be a permanent condition and reputation they want for the dealership. The waiting room is filthy, zero “frills”, smells bad, dated furnishings, AC wasn’t working (102 degrees) and not what you would expect from a “luxury” car dealership. It’s not like they’re discounting the cost for services, as I would pay the same amount for maintenance if I took it elsewhere, like O’Gara or another Dealership, so why not have it serviced at a location that caters to luxury, respects the brand's image vs. Westbrook that appears to cater to skid-row. If I’m paying $500 for an oil change, I would like to feel comfortable while waiting for the car to be serviced. More

Service was fast and on time and efficient This is too Service was fast and on time and efficient This is too long and doesn’t work well and I probably will not do this again Service was fast and on time and efficient This is too long and doesn’t work well and I probably will not do this again More

Jackie in service made the services visit smooth and easy. We were given a loaner for the few hours the car 🚗 was under maintenance. Thank you 🙏 easy. We were given a loaner for the few hours the car 🚗 was under maintenance. Thank you 🙏 More

Aalia was great! Very professional and friendly! First car buying experience was amazing thanks to her! We got to drive the car before purchasing and she was very patient through the process! I’m definite car buying experience was amazing thanks to her! We got to drive the car before purchasing and she was very patient through the process! I’m definitely returning for my next car here More

Lane exceeds my expectation. Staff at Russell are friendly and courteous. I'm looking forward for my first visit to have my Fiat Spider 124 check up. friendly and courteous. I'm looking forward for my first visit to have my Fiat Spider 124 check up. More

I have had recurring problems, the same thing over and over and it never gets resolved. 3 times in the past 2 months I have taken my car in for a recurring problem, each time paying for them to fix it. over and it never gets resolved. 3 times in the past 2 months I have taken my car in for a recurring problem, each time paying for them to fix it. They have a different reason every time for the same issue. The wiring, the computer, the panel and on it goes. Yesterday they attempted to charge me over $300 for the same repair, and then offered me the option of taking my car elsewhere. Which i did. When they returned it to me, it had 4 further broken issue, 2 additional lights were flashing, my trunk has locked and won’t open and the indicator and beam lights don’t work. THIS IS DANGEROUS. I asked why the car was not returned to me in the same condition it was handed in, and was told by the manager Joe that it was the same problem. But it was not in my possession and had not been driven, it was clearly done in the diagnostic process by Russell Westbrook mechanics. The manager acknowledged that it was not returned to me in the same condition but refused to put it in writing. I have contacted the BBB about this company as it’s been years of the same thing. More

Kenny in service, and to be honest, the entire service staff are amazing. Friendly, honest... I wouldn’t take my vehicle anywhere else for service staff are amazing. Friendly, honest... I wouldn’t take my vehicle anywhere else for service More

I want to give the biggest thanks to Dan. He really took care of me being a returning client. You don't see such great service these days in the car industry. You have a loyal customer in me because of Dan. care of me being a returning client. You don't see such great service these days in the car industry. You have a loyal customer in me because of Dan. More

Jerry was a pleasure to work with. Great experience, responsive staff and a deal that worked. Appreciated the inline application process - no more sitting around for hours in the finance office!! responsive staff and a deal that worked. Appreciated the inline application process - no more sitting around for hours in the finance office!! More

Had a great buying experience. Very impress with Had a great buying experience. Very impress with Jonathan, made me feel comfortable with his attitude and knowledge. Michael in finance was also gre Had a great buying experience. Very impress with Jonathan, made me feel comfortable with his attitude and knowledge. Michael in finance was also great to meet and process my loan. I was very impressed and I got the SUV I had long desired..Thanks again and I was very satisfied. More