Van Nuys Alfa Romeo Maserati

Terrible experience. Unethical sales practices. Genuine concerns 100% ignored by arrogant, dismissive managers. "We'll call you" - NOPE. "Email our GM" - AWOL. Will NEVER buy here again!! Sales person fla concerns 100% ignored by arrogant, dismissive managers. "We'll call you" - NOPE. "Email our GM" - AWOL. Will NEVER buy here again!! Sales person flat out lied to me and knew he was selling me a lemon. Well, three return trips in the first three weeks of ownership to the service dept and a two fuel injectors later, the issue is still not resolved. This dealership is so bad, Alfa Romeo corporate has now stepped in to explain this is not how your treat your customers. And this is how they treat someone who buys 2 new cars from them within 6 months. Also, zero compliance with covid restrictions led to a corona virus breakout and the entire dealership being shutdown for 2 weeks. They better hope no one in my family got sick because of their indifference to CDC rules. More

Overall we had great experience at your dealership. The staff was very attentive and helpful. We received answer for all questions we had, thank you very much to Andrew Herrera. staff was very attentive and helpful. We received answer for all questions we had, thank you very much to Andrew Herrera. More

Vega was very helpful and worked with me to find the car I wanted. The sales manager and financing dept were great as well. I would purchase here again. I wanted. The sales manager and financing dept were great as well. I would purchase here again. More

Great customer service. They answered all of my questions and provided a timeline for my repairs. Follow up visits will be necessary to finalize all concerns. and provided a timeline for my repairs. Follow up visits will be necessary to finalize all concerns. More

Swan was very pleasant and professional to work with. Thank you for getting my wife a car she'll enjoy using for the next lease term. Also a couple gentlemen in the front greeted us and were pleasant to Thank you for getting my wife a car she'll enjoy using for the next lease term. Also a couple gentlemen in the front greeted us and were pleasant to interact with. More

One of the worst Post Sales team I have ever come across. Been over 2 weeks since I leased my vehicle and still waiting for my second set of keys. Been over 2 weeks since I leased my vehicle and still waiting for my second set of keys. More

My experience at Russell Westbrook dealership was amazing. Brandon Carter helped me find the perfect car. He was very knowledgeable and kind throughout the leasing process. Making everything convenie amazing. Brandon Carter helped me find the perfect car. He was very knowledgeable and kind throughout the leasing process. Making everything convenient and answering all my questions. More

Went in with no expectations and Merloy was very friendly and helpful, guided me through the vehicles and explained everything to me with great detail. and helpful, guided me through the vehicles and explained everything to me with great detail. More

As my first experience ever buying a car . Mel went above and beyond to make it happen for me. Always keeping my best interest in mind and getting me into the car that I wanted . I will definitely be recomme and beyond to make it happen for me. Always keeping my best interest in mind and getting me into the car that I wanted . I will definitely be recommending him to my friends and family. More

Mel was extremely helpful, friendly, conversational and professional. He was able to get me a deal on my Alfa Romeo within hours, and I knew that I didn't need to look anywhere else. professional. He was able to get me a deal on my Alfa Romeo within hours, and I knew that I didn't need to look anywhere else. More