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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 11, 2021
I absolutely enjoyed the service I received from my arrival to My departure. I left a very happy customer, I will be a returning customer for sure. A big thank you to Luis Valdez. arrival to My departure. I left a very happy customer, I will be a returning customer for sure. A big thank you to Luis Valdez. More
by ADRNLA
Employees Worked With
Luis Valdez
February 11, 2021
Excellent customer service!! Convenient location and accommodating staff. Calls to confirm appointment and easy to charge appointment. Overall satisfied with this dealership. Would recommend to all. accommodating staff. Calls to confirm appointment and easy to charge appointment. Overall satisfied with this dealership. Would recommend to all. More
by RYA
Verified CustomerEmployees Worked With
Micheal Earl
February 11, 2021
The service is okay, not the best, not the worst. They get stuff done fairly quickly, but they are always misinformative or don’t know what is going on, for example; I went in asking them to look at my br get stuff done fairly quickly, but they are always misinformative or don’t know what is going on, for example; I went in asking them to look at my brakes and see what is causing uneven wear and why my brakes are running out so fast, so they took it in for a day and let me know that it would cost around $2000 to replace all 4 brakes. So my question was simply not answered. I later take it in because I changed my front two brake pads and then a bunch of brake system warning lights came on my screen. I brought it in for them to check out and they gave me some random excuse that I needed to bleed my brakes in order to clear all the codes (including a parking brake code). They said I have to pay $220 because I guess warranty doesn’t cover the ECU having a breakdown after brake pads have been changed. I went ahead and took it to another dealer, told them the problem and they fixed the issue for free. It had nothing to do with me bleeding my brakes because my calibers were never disconnected. Keep in mind my whole brake system wasn’t working properly and it was very dangerous to drive with all the dasboard lights that were showing and the dealership didn’t even fix it without trying to take a dollar from me. The other times I usually have no problem, but at a customer service stand point, they are not willing to help with an issue where they dont make money off it. They are willing to argue back rather than correct the mistake. More
by Chris
Employees Worked With
Service Manager
February 10, 2021
Nice reps to work with. Efficient and convenient to complete 100% of the process remotely. Loved the home delivery of my car where they swapped and took my trade-in vehicle all at the same time. Thank complete 100% of the process remotely. Loved the home delivery of my car where they swapped and took my trade-in vehicle all at the same time. Thank you RWARMF! More
by cmkessler
Employees Worked With
Paul Michael, Luis Vega
February 10, 2021
Nice dealership and customer service. The salesman was very knowledgeable and informative. The deal was fast and efficient. The lady in the financial department was great as well. very knowledgeable and informative. The deal was fast and efficient. The lady in the financial department was great as well. More
by SYMONEMCARTER
Employees Worked With
Cesar Aguilar
February 10, 2021
Nice, clean, professional dealership. Attentive customer service. Vega was a pleasure to work with, and made the process very seamless. 10/10 recommend working with him! service. Vega was a pleasure to work with, and made the process very seamless. 10/10 recommend working with him! More
by E. Nicole
Employees Worked With
Luis Vega
February 08, 2021
Amazing. I enjoyed my car buying process with the team here and their service department is also amazing. I enjoyed a free car wash after they changed my oil. Everything was awesome from their text commun here and their service department is also amazing. I enjoyed a free car wash after they changed my oil. Everything was awesome from their text communication, and service time. More
by STEVENSPENCERELLIOTT
Employees Worked With
Maria Gamino, Daniel Acevedo, Jonathan Olvera
February 08, 2021
Vahag was extremely professional and helpful and made it happen for us - he's definitely a star player all should seek working with. Everyone else was kind and accommodating, thanks team! happen for us - he's definitely a star player all should seek working with. Everyone else was kind and accommodating, thanks team! More
by AAMARVAZ
Employees Worked With
Vahag Zhamkochyan
February 08, 2021
I came to have my Fiat checked out and also because I had a recall. I was helped by Kenny. He was amazing. He made my experience here memorable and made it easy for me to want to come back here in the future a recall. I was helped by Kenny. He was amazing. He made my experience here memorable and made it easy for me to want to come back here in the future for service. I highly recommend and Thank you to Kenny, who really made me feel welcomed and attended to my cars needs. More
by SOLORZANO.MERCY
Employees Worked With
Kenneth
February 07, 2021
Luis vega was respectful and professional. And Daniel seemed conspicuous. Then environment was welcoming and it felt no judgment was given. Overall a good experience. seemed conspicuous. Then environment was welcoming and it felt no judgment was given. Overall a good experience. More
by vespinoza911
Employees Worked With
Daniel Acevedo, Luis Vega
