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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,527 reviews
February 20, 2021
Great service from beginning to end. Service Rep was especially helpful and professional. I’ll be back for my next service needs! Thank you Herbert R especially helpful and professional. I’ll be back for my next service needs! Thank you Herbert R More
by HRAMIREZ30
Verified CustomerEmployees Worked With
Danny Service Advisor
February 19, 2021
Danny from service was excellent and kept me informed on the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me update the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me updated. More
by LTA183
Employees Worked With
Maria Gamino, Daniel Acevedo
February 17, 2021
Thank you Danny Cerna, you are the best!!! very competent and knowledgeable personality in service field. Super fast, super friendly, feeling cars and know the reason of devects. competent and knowledgeable personality in service field. Super fast, super friendly, feeling cars and know the reason of devects. More
by mefisto1978
Employees Worked With
Danny Cerna
February 16, 2021
We have a pleasant experience with the sales crew. Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given Everyone was helpful and kind . We actually didn’t think would end up buying a car when we walked in . We came for a test drive . I would have given a 5 if I would have gotten the price more down. More
by FBIBIAN
Employees Worked With
Otavio Santa Maria, Luis Valdez, David Hurtado
February 16, 2021
Sales awful. Would not have bought the car had I not already known I wanted it. Salesman had almost no knowledge of the cars and no knowledge of the features or even how to use. Gave us wrong year of ca already known I wanted it. Salesman had almost no knowledge of the cars and no knowledge of the features or even how to use. Gave us wrong year of car. Kept saying it had this feature or that feature but when asked to see how it worked it wasn’t there or he didn’t know. I asked repeatedly for a manager or anyone above him that knew the car and it’s features better and I was repeatedly told there was no one above him or any type of manager besides finance people. I find this hard to believe and honestly would probably not return to purchase another alpha at this dealership if this is true. Furthermore he told me he cleared a deal with his manager and when we were waiting to sign papers for car his manager came out and said “your salesman never spoke to me and cleared this deal so I can’t honor it” after an arguments and waking towards the door he then apologized and said he would honor the deal. To be very honest it was only when we got to Octavio in finance that we felt this was a professional operation. Octavio was great. We said something in another surgery sent to us but never heard back. This is the last time I take any tome to answer these questions because I get the feeling you don’t care so why should I waste my time? To top it off my car was not even cleaned thoroughly and had to return to have plastic taken off infotainment that could not be removed by me. And little dirt Marks. But it was evening and we had been there 6 long hours and I just wanted to get home .... More
by TRAVELINGLIGHTLLC
Employees Worked With
David Hurtado
February 15, 2021
Russell Westbrook is excellent in customer service, hospitality while having vehicle serviced. Jacky and Yohana went the lengths to ensure my car was taken care of in the time the promised. They are my hospitality while having vehicle serviced. Jacky and Yohana went the lengths to ensure my car was taken care of in the time the promised. They are my go to and great at what they do!! More
by SSanz1
Employees Worked With
Jacky in service Yohana in service
February 15, 2021
It was real quick and convenient and the sales person did not waste out time as other dealers playing games. He was a straight shooter and we were very satisfied. will definitely refer to him. not waste out time as other dealers playing games. He was a straight shooter and we were very satisfied. will definitely refer to him. More
by SHERRYFORAT
Employees Worked With
Ryan Pope
February 15, 2021
Had to go for service with my car and I’ve been helped by service consultant Daniel Cerna. He is the best!!! Excellent customer service skills, very professional and fast! I am so grateful there are still wo service consultant Daniel Cerna. He is the best!!! Excellent customer service skills, very professional and fast! I am so grateful there are still wonderful people like him working to help us. More
by rsuceveanu
Employees Worked With
Daniel Cerna
February 14, 2021
Reasonable prices ,Good car fast service very good experience overall good job guys !! I will recommend all my friends that is he way a dealership should operate helping the customer and doing everyt experience overall good job guys !! I will recommend all my friends that is he way a dealership should operate helping the customer and doing everything not to lose them Kobi More
by 4151190
Employees Worked With
Luis Valdez, Daniel Acevedo
February 14, 2021
I fell in love with a car at Russell Westbrook and leased with terms that best suited me without the hassle, but with a tin of patience & care. Perfection! with terms that best suited me without the hassle, but with a tin of patience & care. Perfection! More
by silva.sorkazian
Employees Worked With
Luis Vega
