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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,533 reviews
February 28, 2021
Terrible experience. This was an out-of-state purchase and I wasn’t provided with all the documents needed for titling and registration in my state nor did they provided me with the ELO registration code and I wasn’t provided with all the documents needed for titling and registration in my state nor did they provided me with the ELO registration code (a feature that cost me 1,500 dollars). The shipping company service was appalling from lack of information on when the vehicle shipped to a very rigid option on delivery —the delivery wasn’t door to door as promised and you have to be available to run to meet the driver otherwise they will take it to a storage with additional fees. The whole after purchase experience is non-existent to the degree of multiple calls being ignored by the manager. I would not recommend this dealer at all unless you don’t care about being able to sort any issues with the dealer once the vehicle is purchased. People are nice, but ineffective and ultimately not thoughtful of the buyers’ experience. I wouldn’t be surprised this review is ignored as well. More
by JSR
Verified CustomerEmployees Worked With
Paul Michael, Nasim Fathi
February 28, 2021
Milton and everyone that helped me buy my Levante:: THANK YOU clean location and friendly staff. Very professional zero pressure and great energy! They really cared about what I was looking for and hands dow YOU clean location and friendly staff. Very professional zero pressure and great energy! They really cared about what I was looking for and hands down the best prices while I shopped. More
by MFROBLES23
Employees Worked With
Christian Valerio and Joe Service Manager, Maria Gamino
February 28, 2021
Our service advisor Jacky was great to deal with. Very friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on the vehicle after the work was done was very helpful and knowledgeable. Really happy that we purchased our Stelvio at Russell Westbrook. The loaner vehicle was also a great benefit. More
by IGDLAW
Employees Worked With
Jacky Chen
February 27, 2021
Brandon was super helpful from start to finish making my time a priority and got me the car I wanted for the price I wanted. Felt like the team was working with you not against you! Would recommend to famil time a priority and got me the car I wanted for the price I wanted. Felt like the team was working with you not against you! Would recommend to family and friends More
by LEX2
Employees Worked With
Brandon Carter, Paul Michael
February 27, 2021
Great service on my car which is under warranty and they did all repairs needed with no charges to me. Gave me a loaner car while my car was repaired. I’ve dealt with many other dealerships in the past who did all repairs needed with no charges to me. Gave me a loaner car while my car was repaired. I’ve dealt with many other dealerships in the past who did not honor the warranty when repairs/services needed. Quick and reliable service. More
by RRODRIGO
Employees Worked With
Danny in the service dept
February 26, 2021
Customer service here is always kind and great! Some team members were not wearing proper masks and not observing covid. I would appreciate if this were better handled in the future. Thanks! members were not wearing proper masks and not observing covid. I would appreciate if this were better handled in the future. Thanks! More
by DREAMPINKUS
Employees Worked With
I don't know
February 24, 2021
Provided exceptional service from my initial phone call from looking to commiting to Jonathon professionalism to lease me 1st Alfa Romeo Car. Dan was also great to deal with my final paper work and fina from looking to commiting to Jonathon professionalism to lease me 1st Alfa Romeo Car. Dan was also great to deal with my final paper work and finance process. My lease was negotiated over the phone and hand shake was done through text message and when I got in Finance everything was same as over the phone deal. Again thank you.... More
by michaelchiranian
Employees Worked With
dan orel, Jonathan Olvera
February 24, 2021
I loved my experience at the Alfa store. Sami and his sales team really took care of me and were patient with my car purchase sales team really took care of me and were patient with my car purchase More
by jgarnell24
Employees Worked With
Rudy Estrada, Maria Gamino, Luis Valdez, Daniel Acevedo, Swan Kim, David Hurtado
February 24, 2021
Luis Vega and Jonathan lovers were amazing to work with, they explain and made everything very easy . Looking forward a great Sales guy contact Vega they explain and made everything very easy . Looking forward a great Sales guy contact Vega More
by rosario.cracchiolo
Employees Worked With
Daniel Acevedo, Jonathan Olvera, Luis Vega
