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Van Nuys Alfa Romeo Maserati
Van Nuys, CA
2,527 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,527 reviews
March 16, 2021
The people I spoke with did not stay true to their words, Mark and Drew. I had to go back again to have somebody else fix the problem! Its like they made promises just to convince me to buy the car since im Mark and Drew. I had to go back again to have somebody else fix the problem! Its like they made promises just to convince me to buy the car since im very desparate to have one! More
by drew_shroder4
Verified CustomerEmployees Worked With
Mark and Drew
March 15, 2021
I had a budget coming into the dealer with a trade in offer and Vega worked around my budget to find me the best car that suits me. I also appreciate the finance team making everything such a smooth and offer and Vega worked around my budget to find me the best car that suits me. I also appreciate the finance team making everything such a smooth and easy process. More
by alan.00
Employees Worked With
Luis Vega
March 15, 2021
Yohana at the service center helped me with my car's service. She was very nice, professional, and helpful. She told me what would happen and they did just that. I did think they would rotate the tires service. She was very nice, professional, and helpful. She told me what would happen and they did just that. I did think they would rotate the tires but it looks like they didn't do it. More
by mkar1590
Employees Worked With
Micheal Earl
March 14, 2021
Fantastic experience, was extremely smooth and everyone was very very helpful. The GM Richard Green was very on top of things as well. I will definitely refer my friends and family to your location was very very helpful. The GM Richard Green was very on top of things as well. I will definitely refer my friends and family to your location More
by cassidylsnider
Employees Worked With
Richard Green, Maria Gamino, Daniel Acevedo, Paul Michael
March 14, 2021
Alondra who initially called me back after my first visit was fantastic. She introduced me to the vehicle i actually ended up getting. I wasn't very familiar with the ALPHA brand. Alondra sent me pictures an was fantastic. She introduced me to the vehicle i actually ended up getting. I wasn't very familiar with the ALPHA brand. Alondra sent me pictures and detailed information on a vehicle STELVIO she thought i would like. Alondra was great and is definitely an asset to your company. Once I returned to your location Luis Valdez was my salesperson. He worked hard to get me the deal i was looking for. Luis kept me informed the entire process with an positive and energetic attitude. Mr. Valdez is another asset to your company and i appreciate the entire process at Russell Westbrook. THANK YOU!!! More
by KENYONJSPORTS
Employees Worked With
Luis Valdez
March 13, 2021
This dealership takes customer service to a new level! Thank you Jackie and Maria for all your exceptional service. You ladies were beyond helpful and sweet ;-) Thank you Jackie and Maria for all your exceptional service. You ladies were beyond helpful and sweet ;-) More
by GIL
Employees Worked With
Sammy deserves 5 stars ! Jackie in the service dept. deserves 5 stars!, Maria Gamino, Luis Valdez, Daniel Acevedo
March 10, 2021
It was a great experience. I worked with Jonathan & Mauro who are both awesome and a pleasure to work with! They made the experience quick and easy! Mauro who are both awesome and a pleasure to work with! They made the experience quick and easy! More
by tarlwould
Employees Worked With
Mauro, Jonathan Olvera
March 10, 2021
Yohana was very nice and got me in and out quickly. The service department is always great. Usually I have Danny help me, but he wasn’t available when I brought in my car. But Yohana was just as pleasant. service department is always great. Usually I have Danny help me, but he wasn’t available when I brought in my car. But Yohana was just as pleasant. I have been getting my car serviced here since I purchased it in 2013 and have always been extremely satisfied for the work done on my car. Thanks! More
by DulceL
Employees Worked With
Yohana
March 08, 2021
Charged me for a bunch of extras that they didn’t tell me. Ended up paying over 4,000 dollars than I expected. Wasnt told until I got the finance bill. Would prefer a more straight up place. They used wor me. Ended up paying over 4,000 dollars than I expected. Wasnt told until I got the finance bill. Would prefer a more straight up place. They used words like promotion and included and had me sign on a computer without any numbers. Wasn’t aware I was being charged extra for these “included promotions” Will never buy a car here again. Neither will any of my friends or family. I at the time thought they were really friendly. In the end a car that was listed for 13,500 ended up costing me Almost 19,500. How does that make any sense? The main problem is in the finance department. I called to talk to the person and they said she was there. Then it went to her voicemail. I called back 5 minutes later and “she wasn’t in” buyer beware. They should be straight forward about what they are charging you instead of ramping it up to make more off of interest off of you. It’s sad. I financed through capital one and the estimated extra fees and license said it should have been around 1,600 dollars. They got me for over 4,000 and without my knowledge. I should have never told them it was my first time financing. More
by Sj
Employees Worked With
Evelyn (finance), Jonathan Olvera
