Van Nuys Alfa Romeo Maserati
Van Nuys, CA
Filter Reviews by Keyword
By Type
Showing 2,527 reviews
Always great work and outstanding customer service! Ms. Carpenter is friendly and knowledgeable in my car needs. It’s always a pleasure to drop off my car and get an Uber to and from work. The service depa Carpenter is friendly and knowledgeable in my car needs. It’s always a pleasure to drop off my car and get an Uber to and from work. The service department has outdoor seating available if customers wish to wait for the car. More
I liked everything, the car was clean, the history of the car was real,special thanks to Mark, who helped me understand my purchase and showed exceptional friendliness and professionalizm. car was real,special thanks to Mark, who helped me understand my purchase and showed exceptional friendliness and professionalizm. More
David helped me purchase my first car! He explained everything really well to my friend and I. He got straight to the point and did not make us wait around for no reason. He helped me get a great deal everything really well to my friend and I. He got straight to the point and did not make us wait around for no reason. He helped me get a great deal for the Alfa Romeo Giulia! Also Sami the manager was such a big help to making this happen. Thank you guys! More
Jonathan has been great in every aspect. We started with emails and phone conversations during which he helped me in choosing the car and the T&Cs. And ended up in a smooth delivery process. Great also the emails and phone conversations during which he helped me in choosing the car and the T&Cs. And ended up in a smooth delivery process. Great also the rest of the team: helpful and cordial in every aspect. More
Everyone was friendly and efficient. Business was pretty direct and expeditious. They were not afraid to deal on the phone and text to reach a deal. direct and expeditious. They were not afraid to deal on the phone and text to reach a deal. More
Yohana was fabulous! She was so attentive and meticulous in rescuing my Stelvio after horrible towing company disabled it. She made my stress go down and coordinated very well with my insurance company, get in rescuing my Stelvio after horrible towing company disabled it. She made my stress go down and coordinated very well with my insurance company, getting me a rental car and getting my car back to me ASAP. Thank you!!! More
I purchased the 2020 truck because it was exactly what we were looking for and the advertised price was fair. However, the mandatory Tire, ELO GPS and Protection package add $2500 to the selling price before were looking for and the advertised price was fair. However, the mandatory Tire, ELO GPS and Protection package add $2500 to the selling price before Tax. This is something many dealers do, adding wheel locks, protection packages etc., even to new cars. I was able to negotiate it down a bit but the buying process goes through the usual back and forth. "Will try to convince my manager, he owes me,,,etc" In the end I bit the bullet because it was still a good deal and no similar car available anywhere in the area. The Finance Manager did a good job. He obviously tried to sell an extended warranty but was not pushing it. The sales rep is not on the list, Josch did a good job, he clearly likes cars but has to follow the sales rules, see above. More
Overall our experience was great. We were double Overall our experience was great. We were double booked, standing around until someone came out to assist us. Andrew showed us the Tacoma we wan Overall our experience was great. We were double booked, standing around until someone came out to assist us. Andrew showed us the Tacoma we wanted to purchase and took us for a spin. The actual dealing and paper work was tedious, there were add-ons that were not requested by me, GPS, Upholstery cleaning and some tire service- that added $2,000 dollars to the contract. Andrew was great at meeting us half way and working it out so that we did purchase the truck. He was very professional and patient during the dealing and going back and forth to the manager. We are happy with the experience and our purchase. More
Great service. I’ll always bring my vehicle here. Kenneth in service is always a pleasure to work with. He kept me updated throughout the whole process. in service is always a pleasure to work with. He kept me updated throughout the whole process. More
Yohana was friendly and professional when greeting me and immediately took in my car for service. She kept in contact with me by text and delivered my car to me on time. immediately took in my car for service. She kept in contact with me by text and delivered my car to me on time. More