Van Nuys Alfa Romeo Maserati

It was easy to check in. The staff was nice and the area was clean. My service advisor was helpful however my issue was not solve . In less than 20 mins they told me they needed to change a pcv valve. My is was clean. My service advisor was helpful however my issue was not solve . In less than 20 mins they told me they needed to change a pcv valve. My issue was in hard acceleration in 3 gear on sport mode (I have an abarth) there would be a stutter and backfire. This issue is reproduced in sport mode . I was shocked to learned that the mechanic did not test drive my car to reproduce the issue or have me drive it , to me they just inspected it visually and really do not try to reproduce my issues .I felt like I wasted 300$ and my issue is not resolved. I don’t think they checked the o2 sensors or fuel injector , or exhaust systems . Pcv was just a routine maintenance based on the miles of my car . So paying for 1 hours work that was done in less than 30 minutes didn’t feel right to me . Now my check engine light is on and my issue is not resolved. More

Yohana was friendly and professional she went extra mile to fix the problem she notes on the car thank you russell Westbrook Alfa Romeo service department… to fix the problem she notes on the car thank you russell Westbrook Alfa Romeo service department… More

Just bad… drove 3 hours just for them not to honor a price they given us… had attitude as well .. joke of a place.. plus trying to charge us an extra $2500 for items we did not need… price they given us… had attitude as well .. joke of a place.. plus trying to charge us an extra $2500 for items we did not need… More

Danny Cerna in the service dept helped me and he’s wonderful! Always get the job done. Best customer service! I live far from Van Nuys, but I come here because I know I can trust Danny. Thank you! wonderful! Always get the job done. Best customer service! I live far from Van Nuys, but I come here because I know I can trust Danny. Thank you! More

This dealership is the best The services are provided in This dealership is the best The services are provided in a professional and fastest way. I experienced very friendly and very positive environment This dealership is the best The services are provided in a professional and fastest way. I experienced very friendly and very positive environment here in this dealership More

Great place to buy and service your car. Been with them for 3 years and each time visiting them they take real good care of you. Thanks ! for 3 years and each time visiting them they take real good care of you. Thanks ! More

They were very accommodating. Yohana was very friendly and most importantly she was very patient as she answered ALL my questions. Oscar was very nice as well and took time to explain things. But I think and most importantly she was very patient as she answered ALL my questions. Oscar was very nice as well and took time to explain things. But I think all the service associates are wonderful. Great customer service!!! More

I have had the most amazing experience with Russell Westbrook dealership starting with customer service rep Yohana Carpenter! She was courteous, efficient, and amazingly helpful. I was having problems Westbrook dealership starting with customer service rep Yohana Carpenter! She was courteous, efficient, and amazingly helpful. I was having problems with my A/C and the bottom line was going to be much more than I could possibly afford at this time. Knowing that we were already into summer temperatures, she dove deep for a solution and took it to manager Joe De Robertis for approval. They were able to reinstate my warranty and repair the A/C at a super-super discount. Such a blessing, unbelievably incredible people at this dealership, thank you!!! More

Jacky Was Very Helpful And Caring With Me And My Car. I Had No Problems What So Ever And I’d Give More Stars If I Could. Had No Problems What So Ever And I’d Give More Stars If I Could. More

Very helpful and friendly salesman. They made it very easy to complete paperwork I just went to the dealer to sign the contract. I will definitely recommend this place to friends and colleagues. easy to complete paperwork I just went to the dealer to sign the contract. I will definitely recommend this place to friends and colleagues. More