Van Nuys Alfa Romeo Maserati

Brought my car in without an appointment when I smelled something burning. Not only did the service department make sure my car was safe to drive, they delivered it before the end of the day. I am very g something burning. Not only did the service department make sure my car was safe to drive, they delivered it before the end of the day. I am very grateful to Jacky who took care of me and her dream team mechanics. More

I've been coming to this dealership since 2016. When Russell Westbrook took over the location, the customer service in the service department to big step up. This team is head and shoulders above, and Russell Westbrook took over the location, the customer service in the service department to big step up. This team is head and shoulders above, and I've been generally very pleased. More

Jonathon was great to work with. I felt that he was very up front and honest through the whole thing and actually cared to make sure I was leaving happy and satisfied. We went to other dealerships and ended up front and honest through the whole thing and actually cared to make sure I was leaving happy and satisfied. We went to other dealerships and ended up back here with him because we felt like he was honest and liked his vibe. Great guy! More

Very clean and organized. Offered beverages while I waited and where efficient with getting me in and out with the car I wanted. waited and where efficient with getting me in and out with the car I wanted. More

Great staff! Very friendly and accomodating. I was running late the pick up the car and Frank was willing to wait for me. running late the pick up the car and Frank was willing to wait for me. More

Good service and very friendly. Danny in service has always been very friendly and attentive. always been very friendly and attentive. More

Great service,great attention to details and very good personnel. I had a check engine light come on the same day I had purchased my used car. I made the dealer aware of the situation and what had happene personnel. I had a check engine light come on the same day I had purchased my used car. I made the dealer aware of the situation and what had happened. I was very Frustrated at first but when the dealership asked me to bring my car in and that they would take care of the problem,that made me feel much more relieved. After the inspection process,it came out to be a bad brake sensor that needed replacement, Fiat of Van Nuys took care of all the maintenance and replaced it at no charge,which is what I expected from such a great dealership with a great reputation. There service department was amazing,from start to finish,the process was quick and direct. Awesome team. Overall Iam very satisfied with the purchase,if I had to rate it on scale from 1-10,I would give it a 8.75,on the fact that they forgot to fuel the vehicle to 50 percent. Once again, I want to thank the Service department and rate them a 10. I was really happy that the dealership was able to accommodate my vehicle in such a great way,a little bumping at first but with an amazing finish. More

I had the reverse switch assembly replaced. The next day I noticed the new assembly was loose when shifting into reverse. I removed the new assembly and compared it to the old part (which, thankfully, was I noticed the new assembly was loose when shifting into reverse. I removed the new assembly and compared it to the old part (which, thankfully, was returned). I found an installation clip had not been transferred from the old assembly to the new assembly so I did that myself. Unfortunately the new assembly is still loose so I have some more work to do to find out why and to correct it. More

Once we receive the part after having to wait for 4 months... no fault of the dealership, the service was very expeditious and done right the first time months... no fault of the dealership, the service was very expeditious and done right the first time More