Van Nuys Alfa Romeo Maserati

The problem with the steering wheel was formulated wrong and with that the mechanics did not address the real issue. My car was there for a whole week for no reason! and with that the mechanics did not address the real issue. My car was there for a whole week for no reason! More

This dealership’s staff specifically Daniel Cerna and Frank Moreno and Jacki Cham are my go to, they are very helpful, very patient, will work with you and your car. They deal with the extended warranty Frank Moreno and Jacki Cham are my go to, they are very helpful, very patient, will work with you and your car. They deal with the extended warranty company which is not easy to do-Danny and Frank were very pleasant and attentive, they took care of my car and communicated with me the whole time. Good customer service overall! More

I always get great service when I bring my car in. All the people who work there are friendly and accommodating especially Danny Cerna. the people who work there are friendly and accommodating especially Danny Cerna. More

Very helpful, very knowledgeable, and very fast. Great service and great service center. Highly recommended! service and great service center. Highly recommended! More

Swan Kim and his boss (don't remember his name) were a pleasure to work with. Mainly because unlike the vast majority of salespeople they were clear, direct, and as far as I could discern close to complet pleasure to work with. Mainly because unlike the vast majority of salespeople they were clear, direct, and as far as I could discern close to completely transparent. I was especially impressed by the fact that they not only apologized for certain promises that were erroneous but actually took responsibility and made good on those anyway. Overall the process of leasing a car in my case was much faster and less tense than past experiences. Never understand why dealerships and most businesses don't have the foresight to understand that this is the way to build trust and loyalty instead of an adversarial relationship. Maybe most can't help themselves in the capitalist jungle we all live in, but clearly, it doesn't have to be that way for everyone to get most of what they want and also feel good about it. More

Nothing against other Alfa Romeo Dealers, but I am totally happy at Russell Westbrook. They had exactly the Giulia I was looking for, at a great price, and I drove it home that afternoon. The Servic totally happy at Russell Westbrook. They had exactly the Giulia I was looking for, at a great price, and I drove it home that afternoon. The Service Department has been equally as good. If I have a question, I just drop in and get an answer. I just had my first service and I was in and out in just over an hour...enjoyed looking at car magazines in their service waiting room...and the car is running flawlessly. I've owned several Alfas in the last 40 years, and the Giulia is the best of all of them...and Russell Westbrook is a great dealer for the brand. Thanks to everyone. More

Best car buying experience I’ve ever had. Joscha was so great to work with and got me into the car of my dreams without any hassle or pressure. Thank you! great to work with and got me into the car of my dreams without any hassle or pressure. Thank you! More

Very grateful to have been able to work with Andrew and the lady that helped us with financing. They helped me feel at ease and were easy to trust. My husband and I felt taken care of and informed. Great e the lady that helped us with financing. They helped me feel at ease and were easy to trust. My husband and I felt taken care of and informed. Great experience! More

First I waited for my loaner car over 40 minutes and second I paid for 2,128 for service without complimentary car wash which I used to get it everytime I have my service done wether from my previous v second I paid for 2,128 for service without complimentary car wash which I used to get it everytime I have my service done wether from my previous visits and from other dealers like Mercedes benz. Too bad I cant insert a picture of my dirty windshield. My car stayed overnight as well with notifying me before hand. They only notify my in the morning for the delay More

I had great experience with Russell Westbrook dealership. The buying process was easy and Jose was very helpful in assisting me to choose and find the right car. The buying process was easy and Jose was very helpful in assisting me to choose and find the right car. More