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Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Manitowoc, WI

4.9
921 Reviews

4611 Expo Dr

Manitowoc, WI

54220

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Showing 921 reviews

May 04, 2016

not very happy they let me forget I needed Oil Changed They could have asked about the fact I needed a oil change done they didn't so I got it done else wear. would had been nice to know they check for the More

by JOE.DEB1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Deisley
May 17, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

JOE.DEB1997 - I appreciate you taking the time to let our team know about your recent experience in our service center. I apologize for the lack of customer service you felt during your recent appointment. Please know that your comments will be taken into consideration to improve our processes going forward. Tina Tasche Customer Relations Manager Van Horn Automotive

May 03, 2016

Fun buying Purchased a great used vehicle with Andrew. He was fair, honest, and friendly! We came from one hour away and he still made us feel like we mattered More

by TTHEUNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Deisley, Greg Fencl
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

TTHEUNIS - I appreciate you taking a moment to leave feedback about your experience at our dealership! It's wonderful to know that our consistent professionalism and friendliness has earned your trust in our dealership. I'm so glad that you made the 60 minute drive so that we could have an opportunity to earn your business. Tina Tasche Customer Relations Manager Van Horn Automotive

May 03, 2016

Dodge Van Really good to work with, pretty fair and negotiable. The initial salesman on the day of purchase was nice enough and answered questions, a little sar More

by Dodge van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Allen Gaiovnik, Rosie Golke, Taylor Kopidlansky, Zach Norman, Pao "Pow" Yang
May 17, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

Dodge van - Thank you for taking a moment to write a review. We appreciate receiving feedback from our customers, positive or negative, in an effort to continue to grow and evolve as a team. We pride ourselves in providing exceptional customer service as well as creating an overall genuine environment. I apologize if anything we may have said or done would lead you to feel otherwise. Please note that this store is under new management and your feedback will be taken into consideration as they develop new processes going forward. Tina Tasche Customer Relations Manager Van Horn Automotive

May 02, 2016

Excellent experience! Their website was an excellent research tool and Victoria Perez was very helpful on the chat. When I arrived at the dealership, Pao was there to gree More

by hotelyankee2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Deisley, Taylor Kopidlansky, Victoria Perez, Pao "Pow" Yang
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

hotelyankee2016 - Thank you for taking a moment to let us know what a great experience you had at our dealership! It sounds like the combination of Andrew, Taylor, Pao and Victoria made the entire process run smoothly. I greatly appreciate feedback on our website and online chat because those are the first steps in our communications process. Congratulations again on your new vehicle and we look forward to earning your business again in the future! Tina Tasche Customer Relations Manager Van Horn Automotive

April 27, 2016

Not very good We didn't deal with the same guy all the way through the purchase of the vehicle and the communication for everything, like we needed to trade the ca More

by TIMCALAWAY75
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Cooney, Taylor Kopidlansky, Pao "Pow" Yang
May 11, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

TIMCALAWAY75 - I would like to apologize for the experience you had while trying to purchase a vehicle from our store. Every customer is very valuable to us and customer service is a priority to our organization. Thank you for sharing your information and please note that our Manitowoc location is under new management as of May 1st. If you have any more questions or concerns about your recent purchase experience please don't hesitate to contact the management team at (920)684-5588. Tina Tasche Customer Relations Manager Van Horn Automotive

April 26, 2016

Great experience. Purchased a used vehicle today. The salesman Andrew was very nice and everyone else I dealt with was too. My vehicle was $5000 less than other Wiscons More

by happybuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Deisley, Taylor Kopidlansky, Pao "Pow" Yang
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

happybuyer- Thank you for making the drive to our dealership! We were excited to have the opportunity to earn your business and help you get into a new vehicle. I agree that our detailers do such a phenomenal job at cleaning up our vehicles! Congratulations again on your new vehicle! Tina Tasche Customer Relations Manager Van Horn Automotive

April 25, 2016

MINI FOR FIAT Andrew was very great!He helped me made this trade.I love my new car.Dealer was very helpfull and whats most important fast.Definitely I'll recommend More

by FiatAbarth
Recommend Dealer
Yes
Employees Worked With
Andrew Deisley
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

FiatAbarth - Thank you for the five star feedback! I'm happy to hear that Andrew was able to provide you with such a great experience purchasing your new vehicle. Our team appreciates the strong recommendation and hopes you enjoy your new vehicle for many years to come! Tina Tasche Customer Relations Manager Van Horn Automotive

April 25, 2016

New Dodge Ram Joe had too many things he was trying to do at one time (other customers). If he would have taken care of the customers as they came in, both he and More

by DEANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Allen Gaiovnik, Pao "Pow" Yang, Greg Fencl
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

DEANO - I would like to apologize for the experience you had while trying to purchase a vehicle from our store. Our intention with every guest is to leave them with a warm comfortable feeling and hopefully they want to return to us for service and future business. It would be understandable if we lost that trust. If you're still in the market for a vehicle please let us know so that we can set up an appointment time to dedicate our full attention to your automotive search in the way things should've went during your recent visit. Tina Tasche Customer Relations Manager Van Horn Automotive

April 25, 2016

Great Review for Joe Joe was great from the beginning. He found the car I asked for, even though it was released the previous year. He had it brought to the dealership o More

by pf
Price
Recommend Dealer
Yes
Employees Worked With
Joe Allen Gaiovnik
May 18, 2016 -

Van Horn Chrysler Dodge Jeep Ram of Manitowoc responded

pf - Thank you for taking a moment to recognize the great experience you had working with Joe in our sales department. I'm glad to hear that he was able to locate a great vehicle to meet your automotive needs. Our team always strives to make the best use of your time and having the vehicle pulled up and ready to test drive is one of the ways we do that. Congratulations on your vehicle purchase! Tina Tasche Customer Relations Manager Van Horn Automotive

April 22, 2016

Overall worth it in the long run. David: Not going to lie, I was a little upset at first about the fact that we spent so many months looking for the right vehicle, set up a time to com More

by SANDVICK.KRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Kopidlansky, Zach Norman
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