Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Lack of experience and poor follow up from General Manager I would not recommend purchasing a vehicle through this dealer. Shop around, see what else you can find first. Nick did have a lack of experience, b I would not recommend purchasing a vehicle through this dealer. Shop around, see what else you can find first. Nick did have a lack of experience, but was helpful in finding the vehicle right for me. Pow, the General Manager did not follow up on multiple requests for information needed from me and my insurance company. Each request for information from Taylor was met with efficiency. Mixed customer service tends to make me shy away from using this dealer in the future. More

oil change service I traveled from Green Bay to get my second of two complimentary oil changes which I appreciated. But your express oil service is a joke. If your goin I traveled from Green Bay to get my second of two complimentary oil changes which I appreciated. But your express oil service is a joke. If your going to have your oil service men visit with each other all the while they should be working don't put the waiting room where your can watch them. Chrysler oil service in Green Bay is twice as fast and just as good. I'm only glad I didn't have to pay for this snail service. Sorry for the venting but this needs to be followed up on More

Work on work order not done Had to call parts Dept 3 weeks after ordering a pair of oem shocks because there is a disconnect between parts and service. Went in for a 2014 Jeep Gr Had to call parts Dept 3 weeks after ordering a pair of oem shocks because there is a disconnect between parts and service. Went in for a 2014 Jeep Grand Cherokee rear shock leak replacement at 10 am and the recall software for not going into park. Picked up car at 5pm and no software download was performed as promised when vehicle was dropped off. Service writer had no answer as to why it wasn't performed. More

TheTruckGuy My experience started with Andrew. His excitement and passion for First Chrysler's products definately showed. He helped me make the right choice on My experience started with Andrew. His excitement and passion for First Chrysler's products definately showed. He helped me make the right choice on the right vehicle and the entire team did well. I would most certainly recommend him and this dealership anytime! More

Good service I have been going there for a while now and always received good service, on a previous visit some things where not done correctly through some miscom I have been going there for a while now and always received good service, on a previous visit some things where not done correctly through some miscommunication. But after some phone calls things where cleared up and made right. More

Outstanding/excelLent service We recently purchased a vehicle from first Chrysler. Our salesperson Brad was outstanding. Honesty Knowledgable helpful and no pressure sales. Every s We recently purchased a vehicle from first Chrysler. Our salesperson Brad was outstanding. Honesty Knowledgable helpful and no pressure sales. Every single person at this dealership made us feel special and like we were important to them. This is the best experience I've ever had when purchasing a vehicle. If you're looking for a vehicle I'd start here. I promise you won't want to go anywhere else. Highly recommend!!!!! More

Friendly and professional First Chrysler was a great place to buy my vehicle. Staff was very friendly and professional from the moment I walked in. Kept me informed the whole t First Chrysler was a great place to buy my vehicle. Staff was very friendly and professional from the moment I walked in. Kept me informed the whole time I was there which is much appreciated! I would recommend them to everyone. More

exhaust system replacment and oil change the work matched the estimate and in less time than expected and spotted some future issues that were resolved/the service department always offers op the work matched the estimate and in less time than expected and spotted some future issues that were resolved/the service department always offers options for dealing with issues More

Express should mean express I called recently to make an appointment for an oil change for a van purchased at First Chrysler and was told I needed no appointment rather just come I called recently to make an appointment for an oil change for a van purchased at First Chrysler and was told I needed no appointment rather just come through the express oil change. I was at this express appointment for at least an hour. I'm not sure this is what I had in mind for express service. However, please note that my past experiences "with appointments" have always been exceptional. Please advise future callers that express service is not quite as fast as might be implied by the word express. More

Working with Joe was a pleasure as usual. We came in looking for a new van. You have a "zillion" of them on the lot so choosing was not difficult. We got what we wanted in a timely fashion. W We came in looking for a new van. You have a "zillion" of them on the lot so choosing was not difficult. We got what we wanted in a timely fashion. We have bought cars from Joe for 20+ years and would do so again. He knows his cars and is charming :) We did find Taylor in finance to be a bit pushy about extended warranties. He did not want to be told "no" and questioned us repeatedly. That was not appreciated. We are "seasoned" buyers and know what we wanted. His "people-reading skills" could be worked on. Felt kind of bad that the logo says "Van Horn" not "First Chrysler". Our checks made out to "First Chrysler" were certainly accepted! More