Van Horn Chevrolet of Plymouth

I will never return to this establishment and I would suggest extreme caution to anyone who plans to visit for a purchase or service. I am absolutely dissatisfied with all interactions since my vehicle suggest extreme caution to anyone who plans to visit for a purchase or service. I am absolutely dissatisfied with all interactions since my vehicle purchase. I have had the same problem 3 times, in the last 6 months, with my vehicle . My vehicle is still under warranty and it still is not fixed. The employees at this establishment don't know how to follow directions on how and where to contact a client, they lack the ability to diagnose a problem and repair it correctly, they are dishonest and have no sense of integrity, and I have since learned after doing more personal research on my vehicle that they lied to us at the time of sale. While trying to correct the problem and deal with a manager I was told "I could take my business elsewhere and have another GM dealer work on it." I believe this statement speaks for itself in relation to the kind of customer service they provide and the desire to provide quality vehicles and quality customer service. They are very aware of how unhappy we are with the service and will not do anything to correct the problem. We are consulting some legal advice concerning the current situation. More

We previously purchased a vehicle from here 1-1/2 years ago and were very pleased with the service. This past weekend, we were going here to test drive some used vehicles and ended up getting put into a b ago and were very pleased with the service. This past weekend, we were going here to test drive some used vehicles and ended up getting put into a brand new, beautiful 2012 Malibu! Robert was very friendly and accommodating. We were also impressed that Sheila had already done some checking with GM to see if we could fit into a new financing program they had. We were already qualified at a payment level that we had planned on and a much lower interest rate than what we are currently paying. We were in and out in a few hours and will continue to come back here when our daughters are driving in a few years. I recommend this dealership to anyone with any type of credit and wanting to be treated with total respect. More

I found the car I wanted on the internet and it was located at Joe Van Horn Chevrolet in Plymouth.I called to see if it was still there and talked to Dennis Erdly who said it was.My wife and I drove th located at Joe Van Horn Chevrolet in Plymouth.I called to see if it was still there and talked to Dennis Erdly who said it was.My wife and I drove the 100+ miles to Plymouth and Dennis had the car ready for us to take for a test drive.We liked every thing about the car including a very low price.Dennis was very friendly and helpful during the whole buying experience.There was no pressure to buy extras or extended programs.Dennis went through the full history on the car so we knew exactly what we were buying.From start to finish this was a very positive experience.The whole staff there was very helpful and friendly.I would highly recommend Joe Van Horn Chevrolet. More

I found a car I was intrested in on Van Horn's website...went to the dealership the next morning and bought the car. Our salesperson Brian was friendly, helpful and efficient . This was one o website...went to the dealership the next morning and bought the car. Our salesperson Brian was friendly, helpful and efficient . This was one of the top car buying experiences I have ever had. More

Good experience, friendly folks, good deal Total transaction time was less than one hour.Dealership was clean, inviting and pleasant.I would recommend this dealer to anyone. transaction time was less than one hour.Dealership was clean, inviting and pleasant.I would recommend this dealer to anyone. More

I GOT WHAT I WANTED FOR MY TRADE IN AND THAT'S ALL I WAS ASKING TO BE TREATED FAIRLY. AND THE SERVICE DEPT WAS VERY GOOD AT MAKING SURE THEY FIX A BUBBLE IN THE PAINT JOB ON THE REAR BUMPER BEFORE THEY PUT ASKING TO BE TREATED FAIRLY. AND THE SERVICE DEPT WAS VERY GOOD AT MAKING SURE THEY FIX A BUBBLE IN THE PAINT JOB ON THE REAR BUMPER BEFORE THEY PUT THE PROTECTIVE COATING ON THE INSIDE AND OUTSIDE. SO I'M SATISFIED SO FAR. More

Working with Noel was good........the "Quality of Work" above, refers to the detailing that was done on the car. I was disappointed with the things that were overlooked. The car had been vacuumed a Work" above, refers to the detailing that was done on the car. I was disappointed with the things that were overlooked. The car had been vacuumed and washed, but that appears to be about it. There were soda/beverage stains on the back seat. There was grass on the rear cargo area, and in between the seats when they were folded down. The front window was not clean on the inside. More

Van horn did not disclouse that the car we were interested in was a Manf. buyback. That almost broke the deal. Jason helps to resovled the situation. interested in was a Manf. buyback. That almost broke the deal. Jason helps to resovled the situation. More

Hello, From the first time I spoke with David Hello, From the first time I spoke with David Marthenze he was nothing but curtious. Dave answered all my questions promptly either thru conversati Hello, From the first time I spoke with David Marthenze he was nothing but curtious. Dave answered all my questions promptly either thru conversation or e-mail. Dave went out of his way to help me when I needed it, even sending a car to pick me up seeing how my car died a few days prior. I would definately recommend this dealership to anyone I know needing a vehical. Thanks for all you did David, Sara Cain More

very good quality work of showing everything there is with the vehicle Noah is very experience at showing everything there is to know about new vehicles and very friendly. All the other staff is very fri with the vehicle Noah is very experience at showing everything there is to know about new vehicles and very friendly. All the other staff is very friendly and helpful to. They help me when know one else could with my credit rating. they help me get a reliable vehicle. thanks again joe van horn. More